Aivastark
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UAE · Arabic and English · every channel

The AI customer support agent for UAE businesses. Website, WhatsApp and Instagram, in .

Your customers in Dubai, Abu Dhabi and Sharjah reach you on your website, WhatsApp, Instagram and email, in Arabic, English or both. Aivastark's AI agent answers them all from your own content, captures leads, books appointments and hands the chat to your team when a person is needed.

Start free →Pages for your industry

Website chat on every plan, free to start · WhatsApp, Instagram and Messenger from Starter

Woman in a headscarf replying to a customer on her phone at a desk beside her laptop
A

Al Waha Car Care

AI agent · any hour

Your website

  1. كم سعر غسيل السيارة مع التلميع؟

  2. غسيل مع تلميع بـ ١٢٠ درهماً لسيارات السيدان، و١٥٠ درهماً لسيارات الدفع الرباعي.

  3. Can you do Saturday morning in Al Quoz?

  4. Saturday at 9:00 or 10:30 is free at Al Quoz. Which one should I book?

  5. 10:30 please

An illustrative conversation; the business and its prices are fictional.

What is an AI customer support agent?

An AI customer support agent answers your customers' questions for you, on every channel, from your own website, documents and catalogue. Aivastark's agent replies in Arabic or English, whichever the customer wrote in, on your website, WhatsApp, Instagram, Messenger, Telegram and email. It captures and scores leads, books appointments on Google Calendar or Cal.com, looks up Shopify and WooCommerce orders, and hands the chat to your team in one inbox.

replies in the language the customer wrote in
عربي + ENreplies in the language the customer wrote in
website, WhatsApp, Instagram, Messenger, Telegram and email
6 channelswebsite, WhatsApp, Instagram, Messenger, Telegram and email
for your team, with handoff in Arabic and English
1 inboxfor your team, with handoff in Arabic and English
languages typed and answered
80+languages typed and answered
Every day at a UAE business

What your customers ask, at any hour

Most messages to a UAE business are the same handful of questions, in Arabic or English, on the website, WhatsApp and Instagram, and many arrive after closing. The agent answers them from your own content and passes the rest to your team.

  • How much is it?

    Prices, packages and what's included, from your own pages, price lists and catalogue.

  • Can I book Saturday morning?

    Free slots from Google Calendar or Cal.com, booked inside the chat (Starter).

  • Is it in stock?

    Live stock and prices from Shopify or WooCommerce, in the store's own currency.

  • Where is my order?

    Order status and the tracking link from Shopify or WooCommerce.

  • What are your Ramadan hours?

    Opening hours, branches and holiday timings from your website, any time of day.

  • Can I talk to someone?

    A request for a person, in Arabic or English, hands the chat to your team with the whole thread.

Your website

A website chatbot that answers in Arabic and English

The website chatbot answers visitors from your own pages, documents and FAQs, on every plan. An Arabic question is translated into your content's language before the search, and the widget lays Arabic out right to left. It installs with one script tag, or the WordPress plugin or Shopify app.

  • Answers from your content

    All plans

    Website crawl, PDF and Word documents, and FAQs you write.

  • Arabic right to left

    All plans

    Each Arabic paragraph laid out right to left; English stays left to right.

  • Your brand

    All plans

    Your name, colours, logo and persona on the widget.

Arabic question, English website

Example

  • هل يشمل السعر ضريبة القيمة المضافة؟

  • نعم، جميع الأسعار المعروضة تشمل ضريبة القيمة المضافة بنسبة ٥٪.

Arabic-script questions are translated before the search.
Every channel

WhatsApp, Instagram and email, answered by the same agent

The agent that answers your website also answers WhatsApp, Instagram DMs, Facebook Messenger, Telegram and email, from the same knowledge and in the same languages. Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text.

  • WhatsApp on your own number

    Starter+

    Through Meta's official platform; keep the WhatsApp Business app on your phone.

  • Instagram and Messenger DMs

    Starter+

    Direct messages answered with the same catalogue and policies.

  • Email in the same inbox

    Starter+

    Any mailbox over IMAP/SMTP; threads land beside your chats.

  • Voice notes in Arabic

    Starter+

    Transcribed and answered in writing; pin Voice messages to Arabic.

One agent, every channel

Example
  • Website · كم سعر الباقة الشهرية؟Answered
  • WhatsApp · voice note, 0:09Transcribed and answered in ArabicAnswered
  • Instagram · Is the black one back?Answered
  • Email · invoice copy for OctoberTicket opened for the accounts teamTicket
Website on every plan; the other channels from Starter.
Leads and bookings

Turns questions into leads and booked appointments

When a customer asks for a quote, a callback or an appointment, the agent asks for their details itself, scores the lead from 0 to 100 with the reasons, sends it to your team or your CRM, and books the slot on Google Calendar or Cal.com.

  • Agent-led lead capture

    All plans

    Name, email and phone collected when a customer asks for a quote or a callback.

  • Intent score

    All plans

    0 to 100 from what the customer asked and did, with the reasons.

  • Lead webhook and HubSpot

    Solo+

    Each lead sent to your endpoint or HubSpot as it is captured.

  • Calendar booking

    Starter+

    Books on Google Calendar or Cal.com; with Calendly it sends a one-time link.

Today's leads

Example
  • Khalid M. · fleet servicing quote12 vehicles, asked for a callbackHot · 88
  • Anna S. · Saturday 10:30, Al QuozBooked on Google CalendarBooked
  • Visitor 512 · price questionNo contact details yetCold · 18
Scored 0–100 from what each customer asked and did.
Your team

Hands over to your team, in Arabic or English

With human handoff on, the agent passes the chat to your team when a customer asks for a person, sounds upset, or still isn't helped after a few tries. “أريد التحدث مع موظف” and “can I talk to someone?” both count. Your team works every channel from one inbox, with tickets for anything that needs follow-up.

  • Handoff in either language

    Solo+

    “حولني لموظف” or “talk to a human” hands the chat over with the thread attached.

  • One inbox

    All plans

    Every conversation in one list, with canned responses.

  • Tickets with SLA targets

    Starter+

    Opened when the agent can't resolve something; synced to Zendesk, Freshdesk or HubSpot.

  • Translate your reply into Arabic

    All plans

    Write the draft in English and translate it into Arabic before sending.

Your inbox

Example
  • حولني لموظف لو سمحتMariam A. · WhatsAppHanded over
  • Do you deliver to Ras Al Khaimah?WebsiteAI answered
  • Warranty claim, order #2207Email · ticket, 4 h targetTicket
Handoff (Solo): asked for a person, upset, or still not helped.
Arabic and English

Arabic, English and Arabizi, in the customer's own words

The agent answers in the language and script of the customer's latest message: Arabic script gets Arabic, English gets English, and Arabizi (Arabic typed in Latin letters) gets Arabizi back. You can limit replies to Arabic and English. It is guided behaviour, so test it on your own questions before going live.

  • Replies in the customer's language

    All plans

    Arabic, English and 80+ other languages, read from each message.

  • Arabizi stays Arabizi

    All plans

    Latin letters and numbers get a reply in the same style.

  • You choose the languages

    All plans

    Arabic and English only, with one as the primary for anything else.

One question, three ways

Example

  • كم سعر التوصيل إلى الشارقة؟

  • التوصيل إلى الشارقة بـ ١٥ درهماً.

  • kam el delivery l Sharjah?

  • El delivery l Sharjah b 15 dirham.

The reply follows the customer's latest message.
By feature

Every feature, for the UAE

Each part of the agent has its own page for UAE businesses: what it does, in Arabic and English, on which plan, and where it stops.

By industry

Built for the way UAE industries sell

The questions a Dubai brokerage, a hotel or a salon gets are not the same. Each industry page shows what its customers ask and how the agent answers them.

Costs

What it costs in the UAE

Aivastark's plan covers the AI agent and is billed in US dollars; the website chatbot is on the Free plan, and WhatsApp, Instagram and Messenger are included from Starter. If you use WhatsApp, Meta bills its own per-message fees to your WhatsApp Business account, in dirhams if you choose AED. Aivastark doesn't resell or mark up Meta's fees.

Aivastark plans, billed in US dollars
PlanUS dollarsAbout, in dirhams
Free$0AED 0
Solo$12/monthAED 44/month
Starter$39/monthAED 143/month
Growth$129/monthAED 474/month

Dirhams at the fixed rate of 3.6725 to the dollar. WhatsApp, Instagram and Messenger from Starter.

Meta's WhatsApp fees in the UAE, from 1 October 2026
MessageDirhamsUS dollars
ServiceAED 0.0576$0.0157
UtilityAED 0.0576$0.0157
AuthenticationAED 0.0576$0.0157
MarketingAED 0.2115$0.0576

Per delivered message, billed by Meta. The first 1,000 service messages a month per number are free.

Every reply the agent sends on WhatsApp inside the 24-hour window is a service message. Each WhatsApp number gets 1,000 free a month; after that Meta charges the UAE service rate per message.

The full UAE WhatsApp pricing guide
How it works

Live on WhatsApp in four steps

  1. 1

    Train it on your business

    Add your website, upload your policies and price lists, and connect Shopify or WooCommerce if you sell online. Arabic and English content both work.

  2. 2

    Put it on your channels

    Paste the widget on your website, then connect WhatsApp, Instagram, Messenger and email from Starter.

  3. 3

    Set languages and handoff

    Choose Arabic and English as reply languages if you want only those, connect your calendar, and switch on human handoff.

  4. 4

    Test it, then go live

    Ask it what your customers ask, in Arabic and English, check the answers, and fill any gaps in the knowledge base.

Data and the law

Your data, and the UAE's data protection law

Aivastark is a managed service. Your knowledge base and conversations are stored in AWS's Tokyo region, not in the UAE, and kept separate from other customers' data. If your sector has to keep data inside the UAE, as health data often must, Aivastark is not the right fit. This is a description, not legal advice.

Where it is stored
AWS ap-northeast-1 (Tokyo), isolated per organisation. There is no UAE data residency option.
Training
Aivastark doesn't train or fine-tune AI models on your content.
Agreement
A GDPR Data Processing Agreement comes with every plan.
Certifications
Aivastark holds no compliance certification, in the UAE or elsewhere.
The UAE law
The Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, came into force on 2 January 2022. Free zones with their own data protection law, such as DIFC and ADGM, are covered by those instead. Transfers outside the UAE are allowed to countries with adequate protection or on grounds such as a contract or the person's consent.
How Aivastark handles your data
Know before you start

What it doesn't do

An honest list, so you know the edges before your customers do. Aivastark answers the customers who contact you, in Arabic and English, from your own content; it is not a broadcast tool, and it doesn't keep data in the UAE.

  • No broadcasts or template campaigns

    It answers the customers who message you. WhatsApp campaigns, broadcasts and order-confirmation templates need a broadcast tool.

  • No UAE data residency

    Data is stored in Tokyo. If your data has to stay in the UAE, this isn't the right tool.

  • Billed in US dollars

    Your card is charged in dollars. Dirham amounts on this page use the fixed rate of 3.6725, and your bank may add a card fee.

  • Support is in English

    The agent speaks Arabic to your customers; Aivastark's own team answers you in English, by email.

  • Chats, not calls

    There is no phone line and no SMS. In-widget voice calling is a beta on Growth.

  • Instagram comments aren't live yet

    It answers Instagram and Messenger DMs; replies to post comments are waiting on Meta's review.

Plans

Which plan a UAE business needs

Start free with Arabic and English answers and lead capture on your website. Solo adds human handoff and your CRM webhook, and Starter, at $39 a month (about AED 143), adds WhatsApp, Instagram, Messenger, Telegram, email, booking and tickets, with a 7-day trial (card required).

  1. Free

    $0forever

    Website chat and leads

    • Website chat widget
    • Arabic, English and 80+ languages
    • Lead capture with intent scores

  2. Solo

    $12/month

    Bring your team in

    • Human handoff in Arabic and English
    • Email alerts with a summary
    • Lead webhook and HubSpot

  3. Starter

    Every channel

    $39/month

    Every channel, booking and tickets

    • WhatsApp, Instagram, Messenger, Telegram and email
    • Calendar booking
    • Shopify and WooCommerce tools
    • Tickets and contacts
See prices for every plan
In Arabic

In short, in Arabic

بالعربية

Aivastark وكيل خدمة عملاء بالذكاء الاصطناعي لنشاطك التجاري في الإمارات. يرد على عملائك على موقعك الإلكتروني وواتساب وإنستغرام وماسنجر وتيليجرام والبريد الإلكتروني، بالعربية أو بالإنجليزية حسب لغة رسالة العميل، من محتوى موقعك وملفاتك وكتالوج متجرك. يجمع بيانات العملاء المهتمين، ويحجز المواعيد، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف. الدردشة على الموقع متاحة مجاناً، والقنوات الأخرى متاحة من باقة Starter.

اقرأ هذه الصفحة بالعربية
FAQ

Questions UAE businesses ask

What is the best AI chatbot for a business in the UAE?

One that answers from your own content in Arabic and English, on the channels your customers use, and turns chats into leads and bookings. For most UAE businesses that means the website, WhatsApp and Instagram, Arabic laid out right to left, voice notes, calendar booking and a clean handover to your team. Aivastark does all of that, with the website chatbot on the Free plan.

Can an AI agent answer customers in Arabic and English?

Yes. Aivastark's agent replies in the language and script of each customer's message: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi, on every channel. You can limit replies to Arabic and English. Its Arabic leans toward Modern Standard Arabic, and it is guided behaviour, so test it with your own questions first.

Which channels does Aivastark answer for UAE businesses?

Your website on every plan, Free included. From Starter it also answers WhatsApp on your own number, Instagram DMs, Facebook Messenger, Telegram and email, all from the same knowledge and into one inbox. It doesn't answer phone calls or SMS; in-widget voice calling is a beta on Growth.

How much does an AI customer support agent cost in the UAE?

The website chatbot is free, with no card. Paid plans are billed in US dollars with a 7-day trial, and this page shows each in dirhams at the fixed rate of 3.6725. If you add WhatsApp, Meta charges its own fees: in the UAE a reply costs AED 0.0576 after the first 1,000 a month per number.

Can I pay in dirhams?

Aivastark's plans are priced and billed in US dollars; the dirham amounts on this page use the fixed rate of 3.6725 dirhams to the dollar. Meta's WhatsApp fees can be billed in dirhams: Meta added AED as a billing currency on 1 April 2026, and an account's currency can't be changed once it is chosen.

Is my data stored in the UAE?

No. Aivastark stores knowledge-base content and conversations in AWS's Tokyo region, isolated per organisation, and doesn't train or fine-tune AI models on them. A GDPR Data Processing Agreement comes with every plan, and Aivastark holds no compliance certification. If your business has to keep data inside the UAE, Aivastark is not the right fit.

Which UAE businesses is Aivastark built for?

Businesses whose customers ask the same questions on chat: online stores, real-estate brokerages, hotels and tour operators, car rental companies, training centres, and salons and spas, among others. It is not a fit for clinics or anyone who must keep health data inside the UAE, because conversations are stored in Tokyo.

Does Aivastark have an office or a phone number in the UAE?

No. Aivastark is a managed online service with no UAE office or phone line. You sign up and set it up yourself in minutes, and Aivastark's own support team answers you in English by email, while the agent itself talks to your customers in Arabic and English.

Is there a free trial?

The Free plan answers on your website with no card, so you can test Arabic and English there first. WhatsApp, Instagram and Messenger start on Starter, which comes with a 7-day trial (card required).

What is Aivastark?

Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.

Answer every customer in Arabic and English, tonight.

  • Free plan, no card
  • 7-day trial on paid plans
  • Website, WhatsApp and Instagram
Start free →WhatsApp for UAE businesses