Answer WhatsApp the way you answer your website.
Connect WhatsApp Business and the same agent that already knows your product starts replying there — trained on the same knowledge base, escalating into the same inbox. No second bot to build, no second set of answers to keep in sync.
What it does
WhatsApp is where a lot of customers would rather talk, and it is the channel most likely to go unanswered overnight. The agent closes that gap:
- Replies to inbound WhatsApp Business messages using your knowledge base, and cites what it drew on.
- Escalates into your unified inbox with the whole thread attached when it cannot answer confidently.
- Captures leads mid-conversation and pushes them to your webhook the moment they are captured.
- Adds a WhatsApp callback button to the website widget, so a visitor can move the conversation to their phone.
Because it is the same agent, an answer you correct once is corrected everywhere — the widget, Messenger, Instagram and WhatsApp all read one knowledge base.
Connect it
Connect your WhatsApp Business account from the Channels page in the dashboard. Messages start routing into the same inbox as every other channel, and you choose whether the agent replies automatically or drafts for a human to send.
Channels are available on Growth and above; Starter includes any one channel, so WhatsApp can be it.
What it costs
Aivastark bills one flat monthly price with a permanent free plan. WhatsApp itself is separate: Meta bills conversation fees directly to your own WhatsApp Business account, not through us, so you are never paying a marked-up per-message rate on top of your subscription.
Questions
Can Aivastark reply to WhatsApp messages automatically?
Yes. Once your WhatsApp Business account is connected, the agent answers inbound messages from the same knowledge base that powers your website widget. You can also run it in draft mode, where it composes the reply and a human sends it.
Do WhatsApp conversations land in the same inbox as my website chats?
Yes. WhatsApp, Facebook Messenger, Instagram DMs, email and the site widget all feed one unified inbox, with agent presence, conversation claim and internal notes. Your team does not switch tools per channel.
Who pays Meta's WhatsApp conversation fees?
You do, directly. Meta bills conversation charges to your own WhatsApp Business account rather than through Aivastark, so there is no per-message markup on your subscription.
What happens when the agent cannot answer?
It escalates into your unified inbox with the full conversation thread and the contact's details attached, rather than guessing. The customer is told a human is picking it up.
Which plan do I need for WhatsApp?
Growth and above include multi-channel messaging. Starter includes any one messaging channel, so you can run WhatsApp on Starter if it is the only channel you need.
Related
Stop losing the 2am WhatsApp message.
The free plan is permanent and needs no card. Train the agent on your own content, watch a few real conversations, then decide.