Instagram DMs, answered before you open the app.
Inbound Instagram DMs route into the same unified inbox as your website chats, and the same agent answers them from the same knowledge base. The questions that arrive at midnight get a real answer at midnight.
What it does
Instagram DMs are mostly pre-sales questions — is this in stock, does it ship here, how much is it — asked at the exact moment someone is deciding. Leaving them until morning loses the sale.
- Answers inbound DMs from your knowledge base, grounded in your own content.
- Captures the lead when someone shows buying intent, and notifies you instantly.
- Escalates into the unified inbox with the whole thread when it cannot answer.
- Shares one knowledge base with the widget, Messenger and WhatsApp, so answers never drift apart.
Connect it
Connect Instagram from the Channels page. The connection runs through Meta, so your Instagram account needs to be reachable from the Facebook Page it is linked to — the dashboard walks you through it and tells you which permission is missing if one is.
Channels are available on Growth and above; Starter includes any one channel.
Questions
Can an AI agent answer Instagram DMs automatically?
Yes. Once Instagram is connected through Meta, inbound DMs route into Aivastark and the agent replies from your knowledge base. You can run it fully automatic or have it draft replies for a human to approve.
Do Instagram DMs go into the same inbox as my other channels?
Yes. Instagram, Facebook Messenger, WhatsApp, email and the website widget all feed one unified inbox with shared history, so a customer who switches channel does not have to repeat themselves.
Will it answer questions about products and stock?
It answers from whatever you train it on. Point it at your site and it picks up product pages, policies and FAQs; on a Shopify store the Shopify tool lets it read live order and fulfilment status too.
Which plan includes Instagram?
Growth and above include multi-channel messaging. Starter includes any one messaging channel, so Instagram can be it.
Related
Answer the DM while they still want to buy.
The free plan is permanent and needs no card. Train the agent on your own content, watch a few real conversations, then decide.