Instagram DMs, answered before you open the app.
Inbound Instagram DMs route into the same unified inbox as your website chats, and the same agent answers them from the same knowledge base. The questions that arrive at midnight get a real answer at midnight.
- Free plan, no card needed
- 7-day trial on paid plans
- Replies in 80+ languages
Noor & Thread
Replies in Instagram DMs
price? 😍
The Mint Embroidered 3-piece is Rs 6,450, in stock in S, M and L. Here it is, with one more from the same edit:
Mint Embroidered 3-pc
Rs 6,450S, M, L
Chikankari Kurta
Rs 4,990M, L
M in the mint one please!
Lovely choice! Here's the link to order the Mint Embroidered 3-piece in M.
What is Instagram DM automation?
Instagram DM automation means replying to direct messages on a business Instagram account automatically. An AI agent reads each message and answers from the business's own content, instead of sending the same canned reply to everyone.
Aivastark connects to Instagram through Meta. It answers DMs with the same knowledge base as your website widget, shows products from your Shopify or WooCommerce catalogue, and passes anything it cannot handle to your team.
What Aivastark does on Instagram
Answer while they still want it
Most DMs are pre-sales questions asked at the moment someone is deciding. The agent answers them then, not the next morning.
Show the product
On a Shopify store it sends up to three product photos in the DM, with name, price and link.
Capture the lead
When someone shows buying intent it captures their details and notifies you instantly.
What the agent does in your Instagram inbox
Shop questions, answered with the product
Connect a Shopify or WooCommerce store and the agent reads the live catalogue: price, sizes, colours and stock, in your store's currency.
- On Shopify, sends up to three product photos in the DM, each captioned with the name, price and link.
- Looks up order status.
- When a DM comes from a click-to-Instagram ad, the agent sees the ad's headline, so a bare “price?” is answered about the product in the ad.
Instagram DMs
ExampleFrom your ad · “Summer Lawn Edit”
price?
The Printed Lawn 2-piece from the ad is Rs 4,290. Here it is with two others:
Printed Lawn 2-pc
Rs 4,290
Mint Embroidered
Rs 6,450
Teal Floral 3-pc
Rs 7,200
Roman Urdu and voice messages
The agent replies in the script of each message, so Roman Urdu gets Roman Urdu back, Urdu script gets Urdu script, and English gets English.
- Voice messages in a DM are transcribed and answered in text, in the customer's language.
Instagram DMs
Exampleye black mein mil jaye ga?
Ji, black mein M aur L available hain.
- 0:05Voice note, transcribed: “Delivery charges kitne hain?”
Pakistan bhar mein delivery Rs 250 hai.
One inbox for every DM
Instagram shares one knowledge base and one inbox with the widget, Messenger and WhatsApp, so answers never drift apart and your team never switches tools.
- Escalates into the unified inbox with the whole thread when it cannot answer.
- A reply from your team — in Aivastark or in the Instagram app — takes the conversation over and the agent steps back.
Inbox
ExampleHira replied from the Instagram app · the agent stepped back
Connect Instagram in three steps
- 1
Create your agent
Sign up and train Aivastark on your website, so it already knows your products and policies.
- 2
Connect through Meta
Open Social Connections → Facebook & Instagram and sign in with Facebook. The dashboard tells you which permission is missing if one is.
- 3
Go live
Inbound DMs start routing into your inbox and the agent replies from your knowledge base.
Watch it done
Before you connect Instagram
Which plan includes it
Every messaging channel, Instagram included, is available from Starter. The website widget is on every plan, Free included, and paid plans start with a 7-day trial.
Questions about Aivastark on Instagram
Can an AI agent answer Instagram DMs automatically?
Yes. Once Instagram is connected through Meta, inbound DMs route into Aivastark and the agent replies from your knowledge base. When someone on your team replies, the agent steps back from that conversation.
Do Instagram DMs go into the same inbox as my other channels?
Yes. Instagram, Facebook Messenger, WhatsApp, Telegram, email and the website widget all feed one unified inbox with shared history, so a customer who switches channel does not have to repeat themselves.
Will it answer questions about products and stock?
Yes. It answers from whatever you train it on: point it at your site and it picks up product pages, policies and FAQs. On a Shopify or WooCommerce store it reads the live catalogue (price, sizes, stock) and order status; on Shopify it also sends up to three product photos in the DM.
Can it reply to Instagram DMs in Roman Urdu?
Yes. It replies in the script the customer writes in, so Roman Urdu gets Roman Urdu, Urdu script gets Urdu script, and English gets English. Voice messages are transcribed and answered in text.
Which plan includes Instagram?
Starter and above. Every messaging channel (Instagram, Messenger, WhatsApp, Telegram and email) is included from Starter; the website widget is on every plan, Free included.
Works well with Instagram
Facebook Messenger
Answer Messenger DMs from your Facebook Page in the same inbox.
Learn moreWhatsApp
WhatsApp Business messaging, plus a callback button on the widget.
Learn moreShopify
Official app, installed from the Shopify admin. Also powers the Shopify agentic tool, so the agent looks up a real order instead of guessing.
Learn moreWooCommerce
Approve the connection in your WordPress admin; the agent answers from your live catalogue and orders.
Learn moreWebsite chat widget
One script tag puts the agent on any website, on every plan. Loads after first paint.
Learn moreEmail
Two-way email inbox sync, so email threads land beside chat.
Learn more
Related reading
Answer the DM while they still want to buy.
- Free plan, no card
- 7-day trial on paid plans
- Replies in 80+ languages