How can we help?
Start with the five-step setup, or search the guides and every answer in our FAQ at once.
Set up Aivastark in five steps
A typical website goes live in under five minutes. Everything after step five is optional and can wait until you're ready.
- 1
Create your agent
Sign up on the free plan, with no card. Each agent is one website or brand, with its own knowledge, widget, inbox and analytics.
- 2
Teach it your business
Paste your website URL and let the crawl finish. Then upload PDF, Word, TXT or Markdown files and write FAQs for anything your site doesn't say.
- 3
Make it look and sound like you
Set your agent's name, welcome message, colours, logo and tone, and watch the preview update as you go.
- 4
Test it
Ask the questions your customers usually ask. In the inbox your team sees the knowledge passages behind each reply, so a wrong answer is easy to trace and fix.
- 5
Go live
Paste one script tag before the closing body tag, or install the WordPress plugin, Shopify app, Google Tag Manager template, or the Webflow or Wix app.
From Starter, connect WhatsApp, Instagram, Messenger, Telegram and email from the dashboard, and the same agent answers there too.
Watch it done, in a minute or two
Short screen recordings of the setup above: creating your account, connecting a Shopify store, styling the widget and finding your way around the dashboard.
Getting started: from sign-up to a live agent
0:47 · Create your account, train the agent on your website, then style it in the Agent Playground.
Connect your Shopify store
0:57 · Approve the app on Shopify, switch on the app embed in your theme editor, then check products and webhooks are syncing.
Style your widget in the Agent Playground
2:21 · Brand colours, social icons, teasers, who can open the chat and launcher animations, previewed live and then published.
A tour of your dashboard
0:52 · Live visitor stats, captured leads, the agent's recent tool calls, channel connections and knowledge base updates.
A tour of every section
About a minute each, narrated and filmed on the real dashboard with a demo store: what each section is for and how to use it.
Sign-up and onboarding tour
1:12 · A free account with no card, picking a business type, adding a website that is read in the background, trying the agent and copying the embed code.
Real product screens · demo business · AI voiceover
Knowledge Base tour
1:09 · Files and Q&As, a website checked and crawled, every source's status, auto-refresh, FAQs, corrections and offers.
Real product screens · demo store data · AI voiceover
Agent Settings tour
1:08 · Persona, behaviour, model and memory, outcomes, what to do when stuck, channels, social icons and engagement: every section of Agent Settings.
Real product screens · demo store data · AI voiceover
Chat Setting tour
1:20 · Visual reply cards and a test of which card answers, how the assistant answers, the handoff button and its triggers, and opening hours.
Real product screens · demo store data · AI voiceover
Agent Playground tour
1:25 · A widget in its stock look becomes the store's own, edited on the live widget: name, auto-open popup, Match my brand, a pill launcher and teasers.
Real product screens · demo store data · AI voiceover
Deploy tour
1:11 · The widget key checked live, the Shopify guided setup, Messenger, Instagram, WhatsApp and Telegram with a pause, the support mailbox and the tools catalog.
Real product screens · demo store data · AI voiceover
Omnichannel inbox tour
1:13 · Every channel in one list: filtering, an AI answer and why it said it, taking over with a saved reply, handing back to the AI, tags and the pipeline.
Real product screens · demo store data · AI voiceover
Agent handoff tour
1:18 · The handoff settings and triggers, then one handoff from both sides: the visitor asks for a person, the team is alerted and an agent claims the chat in the inbox.
Real product screens · demo store data · AI voiceover
Leads and tickets tour
1:09 · One chat becomes a Hot lead with every point of its score shown and a routing rule assigning it; another becomes a ticket the AI filed, answered by the team.
Real product screens · demo store data · AI voiceover
Automations tour
1:19 · What is running and what is flagged, Build it for me turning plain words into a draft, the ways a flow can start, steps that ask, book, email and wait, and switching it on.
Real product screens · demo store data · AI voiceover
Find the page that answers it
- Install on your websiteOne script tag, or the WordPress plugin, Shopify app, Tag Manager template, Webflow or Wix app.
- Connect WhatsAppAnswer on your WhatsApp Business number through Meta's official platform, from Starter.
- Instagram and MessengerReply to Instagram DMs and Facebook Page messages from the same inbox.
- Shopify and WooCommerceOrders, tracking, products and returns from your store, inside the chat.
- Plans and billingCredits, overage, the 7-day trial, changing plan and cancelling.
- Security and your dataWhere data is stored, what we do and don't have, and how to report an issue.
- DevelopersThe ticket API, signed webhooks, widget settings and visitor identity.
- Every featureWhat each feature does and the plan it starts on.
A step-by-step guide
Quick answers
How long does it take to set up?
Under 5 minutes for a typical website: paste your website URL, let the crawl finish, and add one script tag before the closing body tag. Connecting WhatsApp, Instagram or a store such as Shopify is a separate step you take from the dashboard when you are ready.
Do I need to write code?
No. One script tag works on any website, and there is a WordPress plugin, a Shopify app, a Google Tag Manager template and Webflow and Wix apps. There is no npm package: the script tag works inside React, Next.js and Vue apps and follows their route changes.
How do I keep the agent up to date?
From Starter you can refresh a website source once a day with Refresh now, and Growth can re-crawl on a daily, weekly or monthly schedule. Re-uploading a file adds a new source rather than replacing the old one, so delete the outdated file when you upload its replacement.
Which channels does Aivastark work on?
Your website widget on every plan, and WhatsApp, Instagram DMs, Facebook Messenger, Telegram and email from Starter. Every conversation lands in one inbox and is answered by the same agent from the same knowledge, so a customer gets the same answer wherever they ask.
What happens when a customer wants a person?
With human handoff switched on, from Solo, a customer who asks for a person, or meets one of the other triggers you choose, is passed to your team in the inbox with the whole conversation, and your team gets an alert with a summary. The agent steps back while a teammate replies.
Can I change or cancel my plan?
Yes, any time, from the dashboard. Plan changes take effect immediately and are prorated in both directions, and cancellation is self-serve. Export your conversations as CSV before you go if you want to keep them.
Still need help?
Email the team and we'll get back to you. We aim to reply within one business day.