Straight answers, before you deploy

Aivastark is an AI customer-support agent. It answers your customers on your website, WhatsApp, Instagram, Facebook Messenger, Telegram and email from your own content, in 80+ languages, captures and scores leads, books appointments, and hands the conversation to your team when a person should take over. There is a permanent free plan.

Under 5 minutes for a typical website: paste your website URL, let the crawl finish, and add one script tag before the closing body tag. Connecting WhatsApp, Instagram or a store such as Shopify is a separate step you take from the dashboard when you are ready.

No. One script tag works on any website, and there is a WordPress plugin, a Shopify app, a Google Tag Manager template and Webflow and Wix apps. There is no npm package: the script tag works inside React, Next.js and Vue apps and follows their route changes.

Yes. The Free plan is permanent, needs no card and includes 300 credits a month with the website widget, your knowledge base, lead capture and 80+ languages. Paid plans start with a 7-day trial; a card is required so the subscription can begin on day 8, and cancelling before then costs nothing.

It is not trained in the machine-learning sense. Aivastark crawls your website from its sitemap, reads the files you upload (PDF, Word, TXT or Markdown) and the FAQs you write, and stores them as a searchable knowledge base. For every question the agent searches that knowledge and answers from what it finds. Aivastark doesn't train or fine-tune AI models on your content.

By default the agent can draw on general knowledge where your content is thin, so a customer rarely hits a dead end. Answer Gaps, from Starter, lists the questions your content couldn't answer with drafted answers to approve, and with human handoff switched on a customer can always ask for a person.

No. Customers see the answer, not a citation. Your team sees the knowledge passages behind each reply in the inbox, so when an answer is wrong you can go straight to the page or file that misled it and fix it there.

From Starter you can refresh a website source once a day with Refresh now, and Growth can re-crawl on a daily, weekly or monthly schedule. Re-uploading a file adds a new source rather than replacing the old one, so delete the outdated file when you upload its replacement.

From Starter, yes: the agent reads images customers send, such as a product photo, a screenshot of an error or a picture of a damaged item, on the website widget and on messaging channels. On lower plans an image is kept in the inbox for your team but is not read by the AI.

Your website widget on every plan, and WhatsApp, Instagram DMs, Facebook Messenger, Telegram and email from Starter. Every conversation lands in one inbox and is answered by the same agent from the same knowledge, so a customer gets the same answer wherever they ask.

Yes, from Starter, through Meta's WhatsApp Business Platform. You connect from the dashboard by signing in with Facebook, and you can keep the number on the WhatsApp Business app and keep using the app; a reply from your phone pauses the agent in that chat. Meta bills WhatsApp's own message fees to your WhatsApp Business account.

Yes. The agent handles 80+ languages and replies in the language each visitor writes in, including Roman Urdu, on every plan. You can limit it to the languages your team supports in Reply languages, under Agent Settings.

Yes, from Starter. Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text, in the customer's language. The agent does not reply with audio on those channels, and a note that can't be downloaded or transcribed gets a request to send it again.

With human handoff switched on, from Solo, a customer who asks for a person, or meets one of the other triggers you choose, is passed to your team in the inbox with the whole conversation, and your team gets an alert with a summary. The agent steps back while a teammate replies.

Yes. Every conversation, on every channel, is in your inbox with each message and the knowledge passages behind each AI reply. Your team can take over any chat, and you can export conversations as CSV whenever you need them.

Free and Solo have one seat, Starter three, Growth five, Scale ten and Enterprise as many as you need. Each teammate is an owner, admin or member, you choose which dashboard sections each member can open, and a team activity log records who changed what.

Two ways, on every plan: a lead form in the chat with your own fields and triggers, and the agent asking for a name, email or phone itself when a visitor wants a quote, a demo or a callback. Every lead is classified and scored from 0 to 100, and routing rules send it to the right teammate. Sending leads to your webhook or HubSpot starts on Solo.

Yes, from Starter. With Google Calendar or Cal.com connected, the agent checks availability, books the time the customer picks and can reschedule or cancel it later in the same chat. With Calendly it sends a one-time booking link instead of booking itself.

Yes, from Starter. Connected to Shopify, the agent looks up orders and tracking, shows products with live prices and stock, adds to the cart and files return requests. WooCommerce gets products, orders, returns logged for your team and cash-on-delivery ordering when you switch it on. It never issues refunds or cancels orders.

Yes. Your agent's name, colours, logo, persona and widget style show on every plan. A small Powered by Aivastark badge shows on plans up to Growth and can be switched off on Scale, and fuller white-label arrangements are available on Enterprise.

You set the agent's name, tone and answer length and give it your own instructions for brand voice, and it answers from your own content. When it can't help, or a customer asks for a person, it hands the conversation to your team rather than improvising.

Connections use TLS, data is encrypted at rest by our database provider, and each organisation's data is isolated with row-level security. Aivastark doesn't train or fine-tune AI models on your content, and a GDPR DPA is included on every plan. Messages reach the AI model as written, so ask customers not to share card numbers or passwords in chat.

Your knowledge base, embeddings and conversations are stored in Aivastark's managed Supabase database, hosted on AWS in Tokyo (ap-northeast-1). To answer a question, the conversation and the relevant knowledge passages are sent to the AI model providers listed on the sub-processors page.

Aivastark's widget sets no cookies; it keeps an anonymous visitor ID in the browser's local storage, and Visitor Lenz uses the visitor's IP address for approximate location. Whether you need a consent banner depends on the rules where you operate and the other tools on your site, so check with your adviser.

Not yet. There is no single sign-on and no third-party security certification today. Team members sign in with email and password or with Google, with roles and per-member section access. Our security page states plainly what we have and what we don't.

Free costs nothing and includes 300 credits a month, with no card. Solo at $12/month includes 1,000 credits, Starter at $39/month 5,000, Growth at $129/month 25,000 and Scale at $319/month 75,000. Enterprise is custom. One standard reply uses one credit, and paid plans keep answering past their allowance.

No. Each plan includes a monthly credit allowance; past it, paid plans keep answering and bill overage at the plan's published per-1,000-credit rate, so a busy week never switches your agent off. The Free plan stops at its allowance because it has no card on file.

Yes, any time, from the dashboard. Plan changes take effect immediately and are prorated in both directions, and cancellation is self-serve. Export your conversations as CSV before you go if you want to keep them.

Intercom Fin is an AI agent inside Intercom's helpdesk, billed per resolution. Chatbase is an AI chatbot builder that also answers WhatsApp, Instagram and Messenger on its paid plans. Aivastark has a permanent free plan and flat monthly plans, with lead scoring, booking, store tools and an inbox built in. Our comparison pages state what each product does better, with sourced, dated pricing.