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Languages · Arabic

An Arabic AI chatbot for your business. Arabic, English and Arabizi, answered in kind.

Your customers write Arabic in Arabic script, in Latin letters with numbers, or mixed with English, and many send voice notes. Aivastark's AI agent reads all of it, answers from your own content in the way they wrote, and hands the chat to your team when they ask for a person.

Start free →See Arabizi answered

Arabic on your website on every plan · WhatsApp, Instagram, Messenger and voice notes from Starter

Woman in a patterned headscarf typing a message on her phone

What is an Arabic AI chatbot?

An Arabic AI chatbot is an AI agent that understands customers writing in Arabic and answers them in Arabic, from your business's own content. Aivastark's agent reads Arabic script, English and Arabizi (Arabic typed in Latin letters and numbers, such as “3ndkom delivery?”), replies in the language and script the customer used, and transcribes Arabic voice notes on WhatsApp, Instagram, Messenger and Telegram and answers them in writing.

Arabic script in, Arabic script out
عربيArabic script in, Arabic script out
Arabizi answered in Arabizi
3ndkArabizi answered in Arabizi
where Arabic voice notes are transcribed and answered
4 channelswhere Arabic voice notes are transcribed and answered
languages typed and answered
80+languages typed and answered
The problem

Why Arabic trips up most chatbots

Customers write Arabic three ways: in Arabic script, in Arabizi with numbers standing in for letters, and mixed with English. They write in Gulf, Levantine or Egyptian dialect rather than the formal Arabic most bots are tuned for, and many send voice notes instead of typing. A bot that answers Arabizi in Arabic script, or Arabic in English, reads as if it didn't understand. Aivastark's agent is told to answer each message in the language and script it arrived in.

Reply in kind

Arabic script, English or Arabizi: the reply follows

The agent reads each message on its own and answers in its language and script: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi. If a customer switches mid-chat, the reply switches with them. It is guided behaviour, so test it with your own questions before going live.

  • Arabic script gets Arabic

    All plans

    Answered in Arabic, from your content, in Arabic or English.

  • Arabizi stays Arabizi

    All plans

    Latin letters and numbers get a reply in the same style, not converted to Arabic script.

  • Names and prices kept as written

    All plans

    Product and plan names, prices, codes and links stay exactly as your knowledge base writes them, inside an Arabic reply.

  • You choose the languages

    All plans

    Limit replies to Arabic and English, with one as the primary for anything else.

Arabizi: numbers for letters

Example
Numbers used in Arabizi, the Arabic letter each stands for, and an example word
NumberLetterExample
2ء2ana · I (أنا)
3ع3ndk · do you have (عندك)
5خ5alas · done (خلاص)
6ط6ayeb · okay (طيب)
7ح7elw · nice (حلو)
Answered in Arabizi, not converted to Arabic script.
Voice notes

Arabic voice notes, answered in writing

On WhatsApp, Instagram, Messenger and Telegram a voice note is transcribed and answered like a typed message, in the customer's language. Set Voice messages to Arabic in Agent Settings if most of your customers speak Arabic, so short notes aren't mistaken for another language.

  • Transcribed on four channels

    Starter+

    WhatsApp, Instagram, Messenger and Telegram voice notes become text the agent answers.

  • Pin it to Arabic

    Starter+

    Voice messages set to Arabic tells the transcriber what it is hearing.

  • Answered in text

    Starter+

    The reply is a written message; the agent doesn't send voice notes back.

  • Asks again when a note fails

    Starter+

    If a note can't be downloaded or transcribed, the agent asks the customer to send it again.

A voice note, step by step

Example
  1. 1The note arrivesA customer sends a voice note on WhatsApp, Instagram, Messenger or Telegram.
  2. 2It is transcribedThe audio becomes Arabic text, pinned to Arabic if you set Voice messages to Arabic.
  3. 3It is answeredThe agent searches your content and catalogue and writes the answer in the customer's language.
  4. 4Your team sees bothThe inbox keeps the note's transcript and the reply in the thread.
WhatsApp, Instagram, Messenger and Telegram (Starter).
Your content

Arabic questions, answered from an English website

You don't need an Arabic copy of your website. An Arabic-script question is translated into your knowledge base's language before the search, the right passage is found, and the answer is written back in Arabic. Arabizi is searched as typed, so Arabic product names on your pages help.

  • Translated before the search

    All plans

    Arabic-script questions are matched against English pages, documents and FAQs.

  • Live catalogue in Arabic chats

    Starter+

    Prices, stock and order status from Shopify or WooCommerce, answered in Arabic.

  • Your Arabic pages work too

    All plans

    Arabic pages, PDFs and FAQs are read and answered from directly.

Arabic question, English page

Example

ما هي سياسة الإرجاع؟

Returns policy · “Returns accepted within 14 days, unopened”found

نقبل الإرجاع خلال ١٤ يوماً إذا كان المنتج غير مفتوح.

Arabic-script questions are translated before the search.
Handoff

“حولني لموظف”: a person takes over

With human handoff on, an Arabic request for a person hands the chat to your team with the whole thread, the same as an English one. Arabic words for a lawyer, fraud or a formal complaint escalate it too. Your team answers from one inbox, and can translate an English draft into Arabic before sending it.

  • Arabic requests for a person

    Solo+

    “أريد التحدث مع موظف”, “حولني لموظف” and “شخص حقيقي” all hand the chat over.

  • Escalation words

    Solo+

    محامي (lawyer), احتيال (fraud) and شكوى رسمية (formal complaint) send the chat to your team.

  • Draft in English, send in Arabic

    All plans

    Read an Arabic message in English with one tap, and translate your English draft into Arabic before it is sent.

Phrases that bring in your team

Example
  • أريد التحدث مع موظفI want to talk to an employee To your team
  • حولني لموظفPut me through to an employee To your team
  • شخص حقيقيA real person To your team
Human handoff is on Solo and above.
Set it up

Answering in Arabic in four steps

  1. 1

    Add your content

    Your website, documents and FAQs, in English, Arabic or both. Connect Shopify or WooCommerce for live products.

  2. 2

    Set the languages

    Leave Reply languages empty to mirror every customer, or choose Arabic and English. Pin Voice messages to Arabic if most notes are Arabic.

  3. 3

    Connect your channels

    Paste the widget on your website, then connect WhatsApp, Instagram and Messenger on Starter.

  4. 4

    Test it in Arabic

    Ask in Arabic script, in Arabizi and by voice note, read the answers, and fill gaps in the knowledge base.

Know before you start

Where it can still go wrong

This is guided behaviour, not a guarantee, and it is better to know the edges before your customers find them.

  • Replies lean toward standard Arabic

    It understands everyday dialect in most messages, but its Arabic replies tend toward Modern Standard Arabic rather than matching a customer's Gulf, Levantine or Egyptian dialect.

  • Guided, not guaranteed

    Now and then a reply can come back in the wrong language or script. Test it with your own questions before going live.

  • No voice replies

    Voice notes are answered in text; the agent doesn't send audio back on any channel.

  • Arabizi is searched as typed

    Arabic-script questions are translated before the search; Arabizi isn't, so add Arabic names for key products if customers search with them.

Plans

Which plan you need

Arabic on your website works on every plan, Free included. Solo adds human handoff, and WhatsApp, Instagram, Messenger, Telegram and Arabic voice notes start on Starter, at $39 a month, with a 7-day trial (card required).

  1. Free

    $0forever

    Arabic on your website

    • Website chat widget
    • Arabic, English, Arabizi and 80+ languages
    • Knowledge base in any language

  2. Solo

    $12/month

    Bring your team in

    • Human handoff for Arabic requests
    • Email alerts with a summary
    • Pre-chat form

  3. Starter

    Adds voice notes

    $39/month

    WhatsApp, Instagram and voice notes

    • WhatsApp, Instagram, Messenger and Telegram
    • Arabic voice notes transcribed and answered
    • Shopify and WooCommerce tools
See prices for every plan
In Arabic

In short, in Arabic

بالعربية

روبوت محادثة بالذكاء الاصطناعي يفهم عملاءك عندما يكتبون بالعربية أو بالإنجليزية أو بالأرقام والحروف اللاتينية (عربيزي)، ويرد على كل رسالة باللغة والطريقة التي كُتبت بها. يجيب من محتوى موقعك وملفاتك حتى لو كانت بالإنجليزية، ويحوّل الرسائل الصوتية العربية على واتساب وإنستغرام وماسنجر وتيليجرام إلى نص ويرد عليها كتابةً، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف.

FAQ

Questions about an Arabic AI chatbot

Can an AI chatbot reply in Arabic?

Yes. Aivastark's agent answers a message written in Arabic script in Arabic, from your own website, documents and catalogue. It also answers English in English and Arabizi in Arabizi, and follows the customer if they switch language mid-chat. It is guided behaviour, so test it on your own questions before going live.

What is Arabizi, and can the chatbot read it?

Arabizi is Arabic typed with Latin letters and numbers, where 3 stands for ع, 7 for ح and 2 for ء, as in “3ndkom delivery?”. Many customers in the Gulf type this way on WhatsApp. Aivastark's agent reads it and replies in the same style rather than switching to Arabic script.

Does it understand Gulf Arabic dialect?

It understands everyday dialect phrasing in most messages, from the Gulf, the Levant and Egypt. Its own Arabic replies tend toward Modern Standard Arabic rather than copying the customer's dialect, which most customers read without trouble.

Can it answer Arabic voice notes on WhatsApp?

Yes. Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text. Set Voice messages to Arabic in Agent Settings so short notes are read as Arabic. The agent replies in writing, not with audio, and asks for a note again if it can't be transcribed.

My website is in English. Can it still answer in Arabic?

Yes. An Arabic-script question is translated into your knowledge base's language before the search, and the answer is written back in Arabic. Arabizi questions are searched as typed, so Arabic names for your main products help.

Can I limit the chatbot to Arabic and English?

Yes. In Reply languages choose Arabic and English and put your main one first; a message in any other language is answered in that main language. Leave the setting empty to answer every customer in their own language.

Does the chat show Arabic right to left?

Yes. On your website the chat widget lays each Arabic paragraph out right to left and aligns it to the right, while English in the same chat stays left to right. WhatsApp, Instagram and Messenger show Arabic right to left as they always do.

Can my team reply in Arabic if they don't write it?

Yes. In the inbox an incoming Arabic message has a one-tap Read in English, and a teammate can write the reply in English and translate the draft into Arabic before sending it. The customer's messages are stored as they wrote them.

What is Aivastark?

Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.

Ask it in Arabic, Arabizi and a voice note.

  • Free plan, no card
  • Arabic on your website on every plan
  • 7-day trial on paid plans
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