The AI intake agent for law firms that answers and books consultations around the clock
Answers prospective clients from your own practice-area pages and fee policy, collects the details of their matter, books the consultation, and leaves the legal questions to your lawyers.
Free plan for website answers · booking, WhatsApp and legal guardrails from Starter
Westbridge Law
Intake assistant · not a lawyer
Hi, I was rear-ended on Tuesday and the other driver's insurer keeps calling me. Do you take these cases?
We do. Westbridge handles motor-vehicle injury claims, and the first consultation is free and takes about 30 minutes. I can't advise on your claim myself, but I can book you in with the injury team. Shall I?
Yes please. Thursday if you can.
Thursday has two openings. Which suits you?
10:00 am3:30 pmYou're booked for Thursday at 3:30 pm with the injury team. Please bring the police report number and any letters from the insurer; there's no need to send documents here.
What is an AI intake agent for a law firm?
Aivastark is an AI intake agent for law firms. It answers prospective clients' questions about practice areas, fees and process from your own website and documents, collects the details your intake team needs, books consultations into Google Calendar or Cal.com, and passes the conversation to a person when someone asks for one. It works on your website, WhatsApp, Instagram, Facebook Messenger and email, in 80+ languages, and it is instructed not to give legal advice.
- answers on your website and channels
- 24/7answers on your website and channels
- languages prospective clients can write in
- 80+languages prospective clients can write in
- to go live on your firm's website
- < 5 minto go live on your firm's website
- plan to start, no card
- Freeplan to start, no card
What prospective clients ask your intake agent
Most messages a firm gets are the same handful of questions, asked at the moments your team is in court, in a meeting or at home. The agent answers them from your own content, any hour, and leaves the legal questions to your lawyers.
"Do you handle cases like mine?"
Explains the practice areas you cover and the ones you don't, in your own words, and points the rest elsewhere.
Fees and how you charge
What a first consultation costs, whether it's free, and how you bill, from the fee policy you add. It leaves negotiation to you.
Consultation bookings
Reads open times from your calendar and books the consultation in the chat, or collects the details for your team to confirm.
Process and what to bring
How a matter starts, roughly how long each stage takes and which documents to bring, from your process pages.
After-hours enquiries
Answers at 10 pm the way your front desk would at 10 am, and leaves the conversation waiting in your inbox for the morning.
"Can I speak to a lawyer?"
Passes the person to your team with the whole conversation attached, and tells them someone will pick it up.
Answers from your firm, not the internet
The agent answers from what you give it: your practice-area pages, your fee policy, your process guides and the FAQs you write. Where your content is thin it can draw on general knowledge, and Answer Gaps shows you the questions it couldn't answer so you can fill them in or tell it to refer them.
Website crawl
All plansReads and indexes your firm's website, practice-area pages included.
Your documents
All plansPDF, Word (DOCX), TXT or Markdown: fee policies, process guides, intake checklists.
Hand-written FAQs
All plansAdd the answers your front desk gives every day.
Answer gaps
Starter+See what prospective clients asked that your content couldn't answer, with drafted answers to approve.
Firm knowledge
ExampleAnswer gap
"Do you take landlord and tenant disputes?"
Draft answer ready to approve
Collects the details your intake team needs
The agent gathers a prospective client's name and contact details in the chat, asks the intake questions you script, and routes each new enquiry to the right teammate with rules you set, such as by practice area. The details can also go straight to your own systems.
Lead form
All plansCollect a name, email and phone number in the chat.
Lead routing rules
All plansSend each new enquiry to the right teammate, for example the partner who handles that practice area.
Pre-chat form
Solo+Ask for contact details before the conversation starts.
Scripted intake questions
Starter+An automation started by a keyword or a page visit asks your intake questions in order, then books or hands off.
New enquiry
Example- Matter
- Motor-vehicle injury
- Name
- Daniel Okafor
- Phone
- 07700 900123
- Happened
- Tuesday, A40 near Oxford
- Preferred time
- Thursday afternoon
Routed to Diane Reyes · rule: personal injury → injury team
assignedBooks consultations while the office is closed
Connect Google Calendar or Cal.com and the agent reads your open times before it offers any, then books the consultation inside the chat once the person confirms. It can also move or cancel a booking it made. With Calendly it sends a one-time booking link instead. On every plan it can collect the details for your team to confirm.
Live availability
Starter+Offers only times that are open on your calendar at that moment.
Calendar booking
Starter+Books on Google Calendar or Cal.com; sends a Calendly link if that's your scheduler.
Move or cancel
Starter+Reschedules or cancels a booking it made, after the person confirms.
Leads to your systems
Solo+Send each new enquiry's details to your own endpoint or to HubSpot.
Book a consultation
ExampleFirst consultation · 30 min · free
checked liveStruck-through times were already taken on the calendar.
Careful with prospective clients by design
Turn on the legal guardrail preset and the agent follows conservative "refer, don't advise" rules, sending questions about a person's own matter to your lawyers. Presets also carry claim patterns, such as guaranteed outcomes, that are checked against every answer and logged. Your own instructions sit on top, and your firm's data is kept separate from every other organisation's.
Legal guardrail preset
Starter+Adds "refer, don't advise" rules and checks answers for claims such as guaranteed outcomes.
Your instructions
All plansTell it, in plain words, what to always do and what to avoid, such as never estimating what a claim is worth.
Data kept separate
All plansRow-level security isolates your firm's data, and Aivastark doesn't train AI models on it.
GDPR DPA
All plansA data processing agreement on every plan.
Agent settings
Example- Refer questions about a person's own matter to a lawyer
- Don't estimate what a claim is worth or how it will end
- Share the after-hours instructions on file
Claim check · logged
Blocked: "You'll definitely win this."
Your team stays in control, on every channel
With human handoff on, a person who asks for a lawyer, sounds distressed or still isn't helped after a few tries is passed to your team. The conversation arrives in one inbox with the whole thread, your team gets an email with a summary, and the agent steps back while a teammate replies. The same agent answers your website, WhatsApp, Instagram, Messenger and email.
Human handoff
Solo+Passes people to your team on the triggers you choose.
Email alerts
Solo+A summary and the latest messages, the moment someone asks for a person.
One inbox
All plansEvery channel in one list, with canned replies for common answers.
WhatsApp, Instagram, Messenger and email
Starter+The same answers wherever prospective clients write to you.
Inbox
ExampleNew handoff · Westbridge Law
Summary: prospective client with a family matter asking to speak to someone today. No advice given; contact details collected.
Any practice area you can describe in your own words
The agent knows what you handle because you tell it, through your practice-area pages, your fee policy and your instructions. Here is what firms in each area use it for.
Personal injury
Explains how a claim starts and what a first consultation covers, then books it with the injury team.
Family law
Answers process and fee questions in a calm tone, and books a consultation with the family team.
Criminal defence
Shares the after-hours instructions you add and passes urgent messages straight to your team.
Immigration
Replies in the language the person writes in, from Spanish to Urdu, and books the consultation.
Wills and estates
Answers what to bring and what a first meeting covers, and books the appointment.
Conveyancing and property
Quotes from the fee scale you publish and explains what the process involves.
Employment
Explains what you handle and what you don't, and collects the details for your team.
Business and commercial
Routes the enquiry to the right partner with the rules you set.
Live on your firm's website in three steps
- 1
Add your firm
Paste your website URL, then upload your fee policy, your intake questions and the answers your front desk gives every day. Aivastark builds the knowledge base it answers from.
- 2
Connect your calendar and channels
Link Google Calendar or Cal.com for consultation booking, and add WhatsApp, Instagram, Messenger or your email inbox if prospective clients reach you there (Starter).
- 3
Switch on the guardrails and go live
Turn on the legal guardrail preset, add your own instructions, and paste one script tag. Your team sees every conversation in one inbox and takes over whenever a person is needed.
What it doesn't do
Choosing an intake agent means knowing its limits. Aivastark answers prospective clients' messages and books consultations; it does not give legal advice, run conflict checks, answer phone calls or connect to practice-management software.
Not a lawyer, and told not to act like one
It's instructed not to give legal advice, but that's a guardrail, not a guarantee. Your firm stays responsible for how it's presented; review the wording against your regulator's rules.
No conflict checks
It collects the names and details you ask for and passes them to your team. Checking them against your client list before a consultation is still your team's job.
No practice-management integration
Bookings go to Google Calendar or Cal.com, not into case-management software. Details reach your systems by webhook, HubSpot or CSV export.
Messages, not phone calls
It doesn't answer phone calls or send SMS. It answers on website chat, WhatsApp, Instagram, Messenger, Telegram and email.
AI intake agent vs a contact form and an answering service
| For your firm | Contact form | Answering service | Aivastark |
|---|---|---|---|
| Answers prospective clients after hours | They wait until you open | A person takes a message | Answers from your content, any hour |
| Books consultations | No | Depends on the service | Google Calendar or Cal.com (Starter) |
| Fee and practice-area questions | No | Usually takes a message | Answers from your own policy |
| WhatsApp, Instagram, Messenger | No | Rarely | Yes (Starter) |
| Phone calls | No | Yes | No, messaging only |
| Languages | Your form's | Depends on staff | 80+ |
| Legal-advice guardrails | Not needed | Depends on the script | Legal preset plus your instructions (Starter) |
Which plan a law firm needs
Start free with website answers. Add Solo when you want your intake team to take over conversations, and Starter for consultation booking, WhatsApp, email and the legal guardrail preset. Every paid plan starts with a 7-day free trial.
Free
$0forever
Answer prospective clients on your website
- Website chat widget
- Knowledge base from your site and documents
- 80+ languages
- Lead form and routing rules
- One inbox
Solo
$12/month
Bring your intake team in
- Human handoff
- Email alerts with a summary
- Pre-chat form
- Leads to your systems
Starter
Books consultations$39/month
Book consultations, add channels and guardrails
- Calendar booking, moves and cancellations
- WhatsApp, Instagram, Messenger and email
- Legal guardrail preset
- Scripted intake automations
- Tickets and contacts
Questions law firms ask
Does the AI intake agent give legal advice?
It is instructed not to. The legal guardrail preset adds conservative "refer, don't advise" rules and checks answers for claims such as guaranteed outcomes, and your own instructions can tell it to send anything about a person's own matter to a lawyer. It is a guardrail, not a guarantee, so your firm stays responsible for how the agent is presented and should review the wording against its regulator's rules.
Can an AI intake agent book consultations for a law firm?
Yes, from the Starter plan. Connect Google Calendar or Cal.com and the agent reads open times, offers only free slots and books the consultation in the chat once the person confirms. It can move or cancel a booking it made. With Calendly it sends a one-time booking link instead. On every plan it can collect the person's details for your team to confirm.
Does it run conflict checks?
No. Aivastark does not check names against your client list. It collects the details you ask for, such as the person's name and the other party's name if your intake questions include it, and passes them to your team in the inbox, by email alert or to your own systems by webhook. Your team runs the conflict check before the consultation, as it does today.
Does it integrate with practice-management software?
There is no direct integration with case-management or practice-management software. Each new enquiry's details can be sent to your own endpoint or to HubSpot with the lead webhook, tickets can be pushed to Zendesk, Freshdesk or a webhook, and every conversation can be exported as CSV. Bookings go into Google Calendar or Cal.com.
Is the intake conversation confidential?
Conversations are visible only to your team, your firm's data is isolated with row-level security, and Aivastark doesn't train or fine-tune AI models on it. Messages do reach the AI model as written, with no redaction, so tell the agent not to collect sensitive details and treat the chat as a front-desk conversation rather than a consultation. Whether privilege attaches is a question for your firm. You can delete a conversation at any time.
What happens when someone needs a lawyer urgently?
The agent shares the after-hours instructions you add to your knowledge base, such as an emergency number. With human handoff on, a person who asks for a lawyer or sounds distressed is passed to your inbox and your team gets an email alert with the conversation. On Starter, an automation started by a keyword such as "arrested" can email your on-call lawyer or hand off straight away.
Does it work in Spanish and other languages?
Yes. The agent handles 80+ languages and replies in the language each person writes in, including Spanish, Arabic, Mandarin and Urdu. You can limit it to the languages your team supports, so a prospective client is never passed to a lawyer who can't read their message.
Which practice areas does it work for?
Any practice area you can describe in your own content. Firms use it for personal injury, family law, criminal defence, immigration, wills and estates, conveyancing, employment and commercial work. It explains what you handle from your practice-area pages, answers fee questions from your fee policy, and routes each enquiry to the teammate you choose.
Can it turn away enquiries we don't take?
Yes, with plain-language instructions such as "we don't take landlord disputes; suggest the local law centre". The agent answers from the practice areas you describe, declines the rest politely with the referral you give it, and your routing rules send what remains to the right teammate. Answer Gaps shows you the questions it couldn't answer, so you can refine the rules.
Does it answer phone calls?
No. Aivastark is built for messaging: your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. It does not answer phone calls or send SMS. If most of your prospective clients phone, a voice-first AI front desk may suit you better; our comparison with Twig explains the difference.
How much does an AI intake agent cost for a law firm?
You can start on the Free plan, which answers prospective clients on your website with no card needed. Human handoff starts on Solo, and consultation booking, WhatsApp, email and the legal guardrail preset start on Starter. Every paid plan has a 7-day free trial, and current prices are on the pricing page.
How long does it take to set up?
For a typical firm website, under 5 minutes to a live chat widget: add your URL, let it crawl, upload your fee policy and intake questions, and paste one script tag. Connecting a calendar for booking, adding channels and switching on the legal preset are separate steps from the Tools, Channels and Agent Settings pages.
Keep exploring
- AI receptionistThe same agent for any business that takes bookings.
- Aivastark vs TwigMessaging-first or phone-first: which fits your clients.
- WhatsApp AI chatbotAnswer prospective clients on your WhatsApp Business number.
- All featuresEvery feature, with the plan it needs.
Answer the enquiry that arrives while you're in court.
- Free plan, no card
- 7-day trial on paid plans
- Live in under 5 minutes
