For Shopify, WooCommerce, BigCommerce stores71% of support tickets resolved without a human
The AI support agent that answers "where's my order?" 9,000 times a month.
Aivastark is the AI support agent for online stores. Trained on your catalog, shipping policy, and returns flow. It resolves WISMO, sizing, refund eligibility, international shipping, and cart-recovery questions 24/7. Your support team focuses on the tickets that actually need a human.
Replaces tier-1 support
Multilingual customer support
First reply: 14h to <2s
R
24/7Ridgeline Support
AI support agent · <2s
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Hi 👋 I'm Ridgeline's support agent. I can help with orders, returns, sizing, and shipping.
Where's my order #4821?
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Looking up FedEx tracking…
Ask about an order, return, or product…
Powered by Aivastark
★ What your support agent handles
The three tickets every store gets 1,000 times a day.
"Where's my order?" "Can I return this?" "Why is shipping that much?" 70%+ of your support inbox. Your AI support agent resolves them in seconds, in the shopper's language, while your human team sleeps.
WISMO
"Where's my order?" answered in seconds.
Looks up the order in Shopify (or any platform you've wired up), reads the carrier tracking, and replies with a live timeline. No "let me check on that" wait.
📦Order placedMon 9:14 AM
🏷️Picked & packedMon 4:42 PM
🚚FedEx in transitTue 7:01 AM
✅Out for deliveryToday by 8 PM
Live carrier lookupsSMS arrival alerts
Returns
Returns answered instantly, refunds queued.
Reads your returns policy and the order's status to tell the shopper if it's eligible. If it is, the agent kicks off the return label and queues the refund for your finance team.
Eligibility check
Order #4821 · 18 days old · within 30-day policy
Return label issued
FedEx prepaid · emailed to shopper · QR included
Refund queued for processing
$84.20 · waiting on package receipt at warehouse
Policy-aware · no negotiations3 days → instant answer
Cart recovery
Saves carts before they bounce.
Detects checkout hesitation (idle on cart, fee surprise, sizing doubt) and offers a real answer instead of a popup. Teams report 15%+ cart-recovery uplift.
Wait, why is shipping $24?
That's expedited 2-day. Standard is $6 (5–7 days). Free over $75. Switch shipping at checkout if you'd prefer.
Oh got it · sticking with standard.
RECOVEREDNew total $86.40. Want me to apply the free-shipping line item?
Detects idle · price · sizing hesitation↑ 15%+ recovery
Most stores have the support agent live by lunch.
No card required · Shopify 1-click · Live in 5 minutes
Real support conversations
The tickets your support inbox is full of.
Trained on your catalog, shipping policy, returns rules, and sizing notes. Your AI support agent answers in seconds, cites the source, and only escalates the tickets that really need human attention.
WISMO11:42 PM
Where's my order #4821? Says shipped 3 days ago.
FedEx has it out for delivery today by 8 PM (tracking 1Z999AA1). Want a text when it arrives? You can also reply STOP if it doesn't show.
Returns9:17 AM
Hat didn't fit. Return possible?
Yes · it's within our 30-day window. Want me to email a prepaid FedEx label now? Refund of $34.99 hits your card 1–2 days after the warehouse scans it.
International shipping1:03 AM
¿Envían a México? ¿Cuánto tarda?
Sí. México llega en 5–7 días hábiles con DHL Express. Aranceles incluidos en el envío internacional ($18). Pedidos sobre $75 califican para envío gratis.
Sizing8:48 PM
I'm between M and L on the Trail Hoodie. Which should I pick?
The Trail runs a little snug in the shoulders. If you're between sizes, most reviewers go up to L. Want me to show you the recent fit notes?
What you get
Built for the way modern support teams actually run.
Seasonal scale
Handles BFCM without hiring a night shift.
Volume spikes 5–8× in Q4. Your agent scales with it. Same flat monthly bill, same <2s replies. No "we're experiencing higher than normal volumes" autoresponder.
Support tickets · last 6 months
Aug
Sep
Oct
Nov
Dec
Jan
Peak: 8× normalSame response time
Auto-scales for promo weeks0 night-shift hires
Cost per ticket
Cuts support cost per customer by 76%.
Median across stores running Aivastark at scale: cost per support contact drops from roughly $2.50 (human-handled) to about $0.60 (mostly AI-handled, escalations on the margin).
Before
$2.50
per support contact
After
$0.60
per support contact
Headcount12 agents8 agents · same volume
Platforms
Drops onto any store, in any stack.
Shopify is a 1-click app install (deep order lookups, no theme edits). Everything else runs via the universal script tag or our WordPress plugin. No re-platforming.
Shopify
1-click app
WooCommerce
WordPress plugin
BigCommerce
Universal embed
Magento
Universal embed
Squarespace
Custom HTML
Webflow
Custom embed
Any platform · script tag works everywhere
Multilingual
Replies in the shopper's language, instantly.
Detects the visitor's language from their first message. Especially useful at checkout - shoppers stop bouncing when shipping and returns are explained in their own language.
🇺🇸EnglishFree shipping over $75.
🇲🇽EspañolEnvío gratis sobre $75.
🇫🇷FrançaisLivraison gratuite à partir de $75.
🇩🇪DeutschKostenloser Versand ab $75.
🇯🇵日本語$75以上で送料無料。
🇨🇳中文满$75免运费。
Before & after
How support changes when the AI agent's on duty.
Scenario
Without Aivastark
With Aivastark
"Where's my order?" at 11pm
withoutAuto-reply, customer waits 14 hours for a real answer
withLive carrier lookup, full timeline reply in <2s
Returns request
withoutEmail thread, manual eligibility check, 3-day refund wait
withPolicy-checked, prepaid label issued, refund queued instantly
Shipping question mid-checkout
withoutShopper bounces · cart abandoned
withReal answer in chat, cart recovered
International order question
withoutWait for bilingual rep · timezone mismatch
withAI replies in shopper's language immediately
BFCM volume spike (8× normal)
withoutHire seasonal night shift, response time still slips
withSame flat bill, same <2s replies, no extra hires
Repeat sizing/fit questions
withoutAgent answers the same question 100×/day
withAI answers from your size guide, sourced
Order modification request
withoutCustomer emails twice before someone replies
withAI flags the order, alerts ops team in seconds
Support teams are running this in production
The numbers e-commerce support teams care about.
76%
lower cost per support contact ($2.50 to $0.60)
14h → 2s
first-reply time on order questions
↑15%+
cart recovery via in-checkout chat answers
8 vs 12
support headcount handling the same volume
"We handle 10K+ orders a month. The AI answers shipping questions for 9,000 of them. Our team focuses on problem orders that actually need attention."
Marcus Tan
Founder · Northlake Apparel
"Cart abandonment dropped meaningfully when shoppers stopped bouncing on the shipping page. The AI just answers the question and they checkout."
Priya N.
Head of CX · Ridgeline Supply
"We rolled it out two weeks before BFCM expecting chaos. Zero overtime. Same response time at 8× volume."
Sam W.
Ops Lead · Halcyon Goods
For support and CX leaders
The questions e-commerce support teams actually ask.
How does the AI agent look up real order data, not just answer from FAQs?
On Shopify, the agent connects to your store via the official Aivastark Shopify app and looks up orders by number or customer email. It reads the order status, carrier tracking, line items, and fulfillment events in real time. For other platforms (WooCommerce, BigCommerce, Magento), the agent reads order data via webhook or API as wired up during setup. If no order-lookup integration is available, it falls back to asking the shopper for their tracking number and looks up the carrier directly.
Will it handle 'where's my order' (WISMO) accurately?
Yes. WISMO is the single most common e-commerce support question and the most automatable. The agent pulls the live order status, reads the carrier tracking, and replies with a specific timeline ("FedEx has it out for delivery today by 8 PM") rather than a generic "check your email" response. About 71% of order-related questions are handled fully by the agent in production deployments.
Can it process returns and refunds?
It handles the customer-facing side end-to-end: confirms eligibility against your returns policy, issues a prepaid return label, and queues the refund for processing. The actual refund release stays with your finance team (or your Shopify automation) once the warehouse confirms receipt · the agent doesn't disburse money directly. Most stores report refund-eligibility answers go from a multi-day email thread to instant.
Does it integrate with Shopify, WooCommerce, and BigCommerce?
Shopify has a 1-click app install that wires up order lookups and theme embedding with no code changes. WooCommerce works through our official WordPress plugin (also 1-click). BigCommerce, Magento, Squarespace, and Webflow run via the universal Aivastark script tag, with order-lookup webhooks for stores that need them. There's no re-platforming · the agent slots into whatever stack you already run.
How does it reduce cart abandonment?
The agent detects checkout hesitation signals (idle time on the cart, shipping-cost surprise, sizing/fit doubt) and offers a specific answer in chat rather than a generic discount popup. When shoppers get their question answered in seconds, they convert. Stores running this report cart-recovery uplifts of 15% or more, depending on baseline.
What's the cost reduction we should expect?
Median across stores running Aivastark at scale: support cost per contact drops from roughly $2.50 (human-handled) to about $0.60 (mostly AI-handled, with escalations on the margin). Equivalent to roughly a 76% reduction in per-contact cost. Teams typically run the same or slightly lower headcount handling the same volume, with the saved capacity reallocated to upsell, returns optimization, or VIP-tier service.
Does it handle seasonal volume spikes like Black Friday / Cyber Monday?
Yes · that's actually where the ROI shows up most clearly. Volume spikes 5–8× during Q4 promo weeks; the agent scales with it on the same flat monthly bill. No "experiencing higher than normal volumes" autoresponder, no seasonal night-shift hires. Response time stays under two seconds whether you're doing 200 tickets/day or 2,000.
Will it answer in Spanish and other languages?
Yes. The agent runs on GPT-4o-mini (gpt-4o on Enterprise) and handles dozens of languages natively. It detects the visitor's language from their first message and replies in it · Spanish, French, German, Japanese, Mandarin, Portuguese, and many more. This is especially impactful at checkout for international shoppers: explaining shipping and returns in their own language meaningfully reduces bounce.
What happens with order modifications, cancellations, or address changes?
Configurable. By default, the agent collects the modification request (which order, what change), confirms it's still in a state that can be modified (pre-fulfillment), and routes it to your ops team in the unified inbox with full context. Stores with deeper Shopify integrations can authorize the agent to make low-risk modifications directly (address fix before fulfillment, item swap to same-price SKU).
Will it sound like our brand?
Yes. You set the tone (professional / friendly / casual / enthusiastic / empathetic), response length, custom system prompt, and persona name. The widget is fully white-labeled · shoppers never see "Aivastark." Pick a skin, accent color, launcher icon, and teaser bubble that match your store theme.
How does it handle complaints or angry customers?
It de-escalates with empathetic language, acknowledges the issue, and either resolves it directly (refund eligibility, replacement request) or escalates to a human with the full context attached. You set the escalation triggers: certain keywords ("chargeback", "BBB", "lawyer"), low sentiment scores, or order values above a threshold can all auto-route to your senior CX team.
Is customer data secure?
Yes. PII (addresses, card numbers, account credentials) is detected and redacted before any text reaches the LLM. Order data is fetched per-request and not stored in the model. Aivastark is SOC 2 Type II audited, GDPR-compliant with a DPA on every plan, and supports US or EU data residency on Enterprise.
How is this different from Gorgias, Tidio, or Re:amaze?
Those are great help-desk and live-chat platforms that include AI features. Aivastark is purpose-built around the AI agent owning the conversation end-to-end across every channel (site widget + Messenger + Instagram + WhatsApp) with built-in lead capture, visitor analytics, and a unified human-handoff inbox. Flat monthly pricing, no per-conversation fees, no per-seat creep. If you've outgrown a chat widget but don't want to migrate to a heavyweight platform, that's the gap we fill.
How long does setup take for a store?
Five minutes for a working order-question agent on your store. A full production deployment with custom voice, custom returns/cart-recovery flows, and order-lookup integration typically takes an afternoon. There's a free tier with no card required so you can pressure-test it on real customer questions before committing.
Most stores have the support agent live by lunch
Stop answering "where's my order?" 9,000 times a month.
Your AI support agent is answering them in seconds while your team works on the tickets that actually need a human.
Shopify 1-click·Universal embed for any platform·No card required