AI agent features that answer, sell and hand off on every channel
Aivastark is an AI customer-support agent. It learns your website, documents and product catalogue, answers customers in 80+ languages on your website, WhatsApp, Instagram, Messenger, Telegram and email, takes actions such as booking meetings and looking up orders, and passes the conversation to your team when a person is needed.
Free plan, no card needed · Updated 6 October 2026
- languages it can reply in
- 80+languages it can reply in
- channels in one inbox
- 6channels in one inbox
- from sign-up to a live widget
- < 5 minfrom sign-up to a live widget
- plan that never expires
- Freeplan that never expires
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Train it on what your business already knows
Point Aivastark at your website, upload your documents or write your own FAQs, and it builds a knowledge base to answer from. Your team can see which passages each answer drew on, teach it a better answer from the inbox, and refresh sources as your content changes.
Website crawl
All plansPaste your website URL and the crawler reads and indexes your pages.
File uploads
All plansAdd PDF, Word (DOCX), TXT or Markdown files, such as policies, price lists and manuals.
Hand-written FAQs
All plansWrite question-and-answer pairs, or paste text, for anything your site doesn't say.
Teach from the inbox
All plansCorrect a wrong answer from the conversation and the agent uses your correction next time.
Sources behind each answer
All plansOpen an AI reply in the inbox to see which knowledge passages it used.
Answer gaps
All plansSee the questions your content couldn't answer, with drafted answers to approve. A monthly allowance on every plan, unlimited from Growth.
Store catalogue
Starter+Connect Shopify or WooCommerce and the agent answers from your live products.
Refresh on demand
Starter+Re-crawl a website source when your site changes, up to once a day per source.
Scheduled re-crawl
Growth+Set website sources to re-crawl automatically on a schedule.
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Answers in your customer's language and your brand's voice
The agent replies in the language and script the customer writes in, across 80+ languages, Roman Urdu included. You choose its tone and how long its answers are, give it instructions in plain words, and decide whether it may search the web for what your content doesn't cover.
80+ languages
All plansReplies in the language each customer writes in; you can limit it to the languages your team supports.
Roman Urdu and Urdu
All plansReplies follow the script of the message: Roman Urdu in, Roman Urdu out, and Urdu script for Urdu script.
Tone and answer length
All plansProfessional, friendly, casual, enthusiastic or empathetic; concise, balanced or detailed answers.
Custom instructions
All plansPlain-language rules, such as "always suggest booking a demo".
Optional web search
All plansOff by default. Switch it on to let the agent look up facts your content doesn't cover.
Industry guardrails
Starter+Presets for ten industries, such as dental, legal and finance, that add careful "refer, don't advise" rules.
Image understanding
Starter+Customers can send a photo or screenshot on the widget, WhatsApp, Instagram or Messenger, and the agent reads it.
More capable model
Starter+Switch a project to a stronger model, such as gpt-4o, for harder questions.
Voice notes
Starter+Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text.
Voice replies and calls
Growth+BetaThe agent can answer aloud, and visitors can talk to it from the website widget.
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One agent on every channel, one inbox for your team
Put the agent on your website, WhatsApp, Instagram, Messenger, Telegram and email. Every conversation lands in one inbox, and when a customer needs a person, a teammate picks it up with the whole thread in front of them.
Website chat widget
All plansAdd it to any website with one script tag.
Unified inbox
All plansEvery conversation from every channel in one list, with canned responses for common replies.
Human handoff
Solo+Hands over when the customer asks for a person, sounds upset or still isn't helped after repeated tries; your teammate gets the full thread.
Handoff alerts
Solo+Your team gets an email with a summary and the latest messages when a customer asks for a person.
WhatsApp
Starter+Answers on your WhatsApp Business number, through Meta's official platform.
Instagram and Messenger
Starter+Replies to Instagram DMs and Facebook Page messages.
Telegram
Starter+Connect a Telegram bot and the same agent answers it.
Email
Starter+Connect any mailbox over IMAP/SMTP; email threads land in the same inbox, and the AI can draft replies.
Tickets with SLA targets
Starter+The agent opens a ticket when it can't resolve something; set response targets and get warned before a breach.
Help articles in the widget
Starter+Publish help articles that visitors browse in the widget's Help tab.
Ticket sync
Starter+Push tickets to Zendesk, HubSpot, Freshdesk, Salesforce, ClickUp or a signed webhook.
Follow-up nudges
Starter+Optional nudges when a customer goes quiet on WhatsApp, Instagram or Messenger, sent only within 24 hours of their last message.
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Turn conversations into leads and booked meetings
Collect contact details with a lead form inside the chat, book meetings on your calendar and show products from your store. Each lead can be routed to the right teammate, saved as a contact and sent to your own systems.
Lead form
All plansCollect a name, email or phone number with a form in the widget.
Lead routing rules
All plansSend each new lead to the right teammate with rules you set.
Pre-chat form
Solo+Collect contact details before the chat starts.
Lead webhook
Solo+Send each new lead to your own endpoint or to HubSpot, with automatic retries.
Contacts
Starter+Each identified visitor becomes a contact with a pipeline stage and tags, shown beside the conversation.
Calendar booking
Starter+Books meetings on Google Calendar or Cal.com; with Calendly, it sends the visitor a one-time booking link.
Product cards
Starter+Shows products from your Shopify or WooCommerce store inside the chat.
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Let it do the work, not just talk about it
Connect tools and the agent acts in the middle of a conversation: it looks up an order, changes a delivery address once the customer confirms, files a ticket or queries data you allowed. You choose which tools each agent may use.
Shopify orders
Starter+Looks up orders and tracking. Once the customer confirms, it can change the address on an unshipped order, file a return request and add to cart. It never refunds or cancels orders.
WooCommerce orders
Starter+Answers catalogue and order questions, and logs returns for your team. Switch ordering on and it can place a cash-on-delivery order.
Zendesk tickets
Starter+Lets the agent file and track Zendesk tickets for issues it can't resolve.
PostgreSQL database
Starter+Read-only queries on your database, limited to the tables you grant.
MCP servers
Starter+Connect remote MCP servers, with OAuth or header authentication, to bring your own tools.
Your own API
Starter+Turn one of your REST endpoints into a tool the agent can call mid-conversation.
Automations
Starter+Multi-step flows started by a keyword, a page visit, on-page behaviour or a schedule, with steps for questions, branches, email, webhooks, handoff and booking.
Verified visitor identity
Growth+Your server signs the visitor's user ID, so the agent knows who it is talking to and your MCP server can return account-specific answers.
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Looks and sounds like your brand
Your agent carries your name, colours, logo and persona on every plan. Style the widget to match your site, share a preview link before it goes live, and hide the small Aivastark badge on Scale.
Name, logo and persona
All plansYour agent's name, logo, colours and persona, on every plan.
Widget style
All plansPick a skin, launcher icon and shape, screen position, accent colour and teaser message.
Preview link
Solo+Share a working preview with a colleague or client before launch.
Hide the badge
Scale+Switch off the small "Powered by Aivastark" badge.
White-label arrangements
EnterpriseCustom white-label arrangements, on request.
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See what customers ask and how the agent handles it
Read every conversation with the sources and confidence behind each answer, track satisfaction and teammate response times, and see where your visitors come from, including which AI assistants send them, without cookies.
Conversation history
All plansEvery conversation in full, with a CSV export of the summary.
AI Traffic
All plansSee which AI assistants send you visitors and which AI crawlers read your site.
Conversation reports
Solo+Volume and trends across your conversations over time.
Visitor Lenz
Starter+Cookieless visitor analytics: traffic, audience, behaviour and live visitors.
CSAT
Starter+Customers rate the conversation when it ends.
Teammate performance
Growth+Conversations handled, response and resolution times for each teammate.
Attribution and revenue
Scale+Connect Stripe and Meta Ads to see which campaigns bring in revenue.
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Your data stays yours
Each organisation's knowledge, conversations and settings are isolated from every other with row-level security, and Aivastark doesn't train or fine-tune AI models on your content. A GDPR data processing agreement comes with every plan.
Team roles
All plansOwner, admin and member roles, with per-member access to sections.
Team activity log
All plansSee who changed what in your workspace, and export it as CSV.
Agent audit log
Starter+A record of every tool the agent ran.
Enterprise terms
EnterpriseContractual SLAs and custom terms. Talk to us.
Isolated per organisation
Row-level security keeps each organisation's data separate on Aivastark's managed infrastructure.
No training on your content
Your knowledge base and conversations answer your customers. Aivastark doesn't train or fine-tune AI models on them.
GDPR DPA on every plan
A data processing agreement is part of the terms on every plan, Free included.
What each plan adds
Every plan includes the website widget, the knowledge base, the inbox and 80+ languages. Each step up adds the features below. Free is permanent and needs no card; paid plans start with a 7-day free trial.
Free
Permanent, no card needed
- Website crawl
- File uploads
- Hand-written FAQs
- Teach from the inbox
- Sources behind each answer
- Answer gaps
- 80+ languages
- Roman Urdu and Urdu
- Tone and answer length
- Custom instructions
- Optional web search
- Website chat widget
- Unified inbox
- Lead form
- Lead routing rules
- Name, logo and persona
- Widget style
- Conversation history
- AI Traffic
- Team roles
- Team activity log
Solo
Everything in Free, plus
- Human handoff
- Handoff alerts
- Pre-chat form
- Lead webhook
- Preview link
- Conversation reports
Starter
Everything in Solo, plus
- Store catalogue
- Refresh on demand
- Industry guardrails
- Image understanding
- More capable model
- Voice notes
- Instagram and Messenger
- Telegram
- Tickets with SLA targets
- Help articles in the widget
- Ticket sync
- Follow-up nudges
- Contacts
- Calendar booking
- Product cards
- Shopify orders
- WooCommerce orders
- Zendesk tickets
- PostgreSQL database
- MCP servers
- Your own API
- Automations
- Visitor Lenz
- CSAT
- Agent audit log
Growth
Everything in Starter, plus
- Scheduled re-crawl
- Voice replies and calls
- Verified visitor identity
- Teammate performance
Scale
Everything in Growth, plus
- Hide the badge
- Attribution and revenue
Enterprise
Everything in Scale, plus · talk to sales
- White-label arrangements
- Enterprise terms
Connects to your channels and your store
Feature questions, answered
What can the Aivastark AI agent do?
Aivastark answers your customers from your own website, documents and product catalogue in 80+ languages. It works on your website, WhatsApp, Instagram, Messenger, Telegram and email, collects leads, books meetings, looks up Shopify orders and, once the customer confirms, updates them, and passes a conversation to your team's inbox when a person is needed.
Which channels does Aivastark support?
The website chat widget is on every plan, Free included. WhatsApp (through Meta's WhatsApp Business Platform), Instagram DMs, Facebook Messenger, Telegram and email are included from Starter. All of them share one knowledge base and one inbox. There is no SMS channel and no phone line.
What does the free plan include?
The Free plan is permanent and needs no card. It includes the website widget, the knowledge base (website crawl, file uploads and FAQs), answers in 80+ languages, the inbox, an in-chat lead form and your own branding. Paid plans add channels, actions and analytics, and each starts with a 7-day free trial.
How does the agent learn about my business?
Add your website URL and Aivastark crawls and indexes your pages. You can also upload PDF, Word (DOCX), TXT or Markdown files, write question-and-answer pairs and, from Starter, connect a Shopify or WooCommerce store. Google Drive, Notion and Confluence are not supported as sources.
What happens when the agent doesn't know the answer?
It answers from your content and, where that is thin, from general knowledge. With human handoff switched on (Solo and above), it passes the conversation to your inbox when the customer asks for a person, sounds upset or still isn't helped after repeated tries, with the full thread attached. The agent steps back while a teammate replies.
Can the agent take actions, like checking an order?
Yes, from Starter. Connected to Shopify, it looks up orders and tracking and, once the customer confirms, can change the address on an unshipped order, file a return request for your team or add items to the cart. It does not issue refunds or cancel orders. It can also book meetings, run read-only queries on a PostgreSQL database and call your own tools through MCP servers or your own API.
Does Aivastark reply in Roman Urdu?
Yes. The reply follows the script the customer writes in: Roman Urdu gets Roman Urdu, Urdu script gets Urdu script, and English gets English. Voice notes sent on WhatsApp, Instagram, Messenger or Telegram are transcribed and answered in text.
Can I remove the Aivastark branding?
Your agent uses your own name, colours, logo and persona on every plan. A small "Powered by Aivastark" badge shows by default, and you can switch it off on Scale. Custom white-label arrangements are available on Enterprise, on request.
Is my data used to train AI models?
Aivastark doesn't train or fine-tune AI models on your knowledge base or conversations; they are used to answer your customers. The main answer model is routed only to providers that don't collect prompts for training. Each organisation's data is isolated with row-level security, and a GDPR data processing agreement is part of every plan.
How long does it take to set up?
For a typical website, under 5 minutes from sign-up to a live widget: add your URL, let it crawl, adjust the look and paste one script tag. WordPress has an official plugin and Shopify has an official app.
Keep exploring
- PricingPrices, credits and what each plan includes.
- IntegrationsEvery channel and platform it connects to.
- CompareHow Aivastark compares with other AI support tools.
- Help centerSet-up guides for each feature.
Put every one of these to work on your site
- Free plan, no card
- 7-day trial on paid plans
- Live in under 5 minutes