The AI support agent for your Shopify store.
Aivastark answers where-is-my-order, returns, sizing and product questions on your storefront — reading live order and fulfilment status from Shopify, so it answers from the actual order rather than from a shipping policy page. Install from the Shopify admin; no theme editing, no developer.
What it handles
Most storefront support is the same handful of questions, asked thousands of times. The agent takes them end to end:
- Where is my order — identifies the order from what the shopper gives it, then reads live fulfilment status and tracking from Shopify.
- Returns and exchanges — answers from your own policy, and escalates the edge cases to a human instead of guessing.
- Product questions — sizing, materials, stock and shipping windows, grounded in your catalogue and knowledge base.
- Pre-sales — captures the lead when a shopper is deciding, rather than losing them to an unanswered question at 11pm.
Install it
- Install the Aivastark app from the Shopify admin. It provisions a project for your shop automatically.
- Point the agent at your store URL. It crawls your pages and policies and is trained in about three minutes.
- Turn on the Shopify tool so it can read live orders, then set your colours, avatar and tone.
The widget loads after first paint, so it stays out of your storefront’s critical rendering path.
What it reads, and what it does not
The Shopify tool is read-only and scoped: order status, fulfilment, tracking and product data. It never writes to your store, never places or cancels an order, and never invents an order it could not find — an unmatched lookup escalates to your inbox instead.
Every answer is grounded in retrieved content, and the agent hands off to a human when it genuinely cannot answer rather than improvising.
Questions
Does Aivastark work with Shopify?
Yes. Aivastark is an official Shopify app, installed from the Shopify admin. Once installed the agent appears on your storefront with no theme editing, and it can look up real orders, fulfilment status and product details during a conversation.
Can the agent answer 'where is my order?'
Yes. The Shopify agentic tool reads order and fulfilment status live, so the agent answers from the actual order rather than from a generic shipping policy. It asks for whatever it needs to identify the order first.
Does it need my customers to log in?
No. The agent identifies an order from the details a shopper gives it in chat. On stores where a customer is already signed in, Aivastark can additionally use that identity for account-aware answers.
What does it cost on Shopify?
The same as everywhere else — Aivastark is one flat monthly price with a permanent free plan that needs no card. The Shopify agentic tool is available on Growth and above.
Will it slow down my storefront?
No. The widget loads after first paint from a small cached loader script, so it is outside the critical rendering path and does not block your theme.
Can I match it to my store's branding?
Yes. Colours, launcher icon, avatar, tone of voice and the agent's name are all configurable, and white-labelling removes Aivastark branding entirely on paid plans.
Related
Running more than one storefront, or not only on Shopify? See every platform Aivastark installs on, or the deeper e-commerce breakdown of how the agent handles a high-volume store.
Put it on your store tonight.
The free plan is permanent and needs no card. Train it on your store, watch a few conversations, then decide.