Head to head · checked October 2026

Aivastark vs Gorgias

Both are aimed squarely at stores drowning in where-is-my-order. Gorgias approaches it as a helpdesk with AI added; Aivastark approaches it as an agent that resolves the question before a ticket exists. The billing models follow from that difference.

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Free plan, no card · 7-day trial on paid plans

Choose Gorgias if

Your team works a ticket queue all day
You want the AI to issue refunds, cancel and edit orders
You need lots of seats: 500 from Basic

Choose Aivastark if

You want the AI to answer before a ticket exists
You want a flat monthly price, not a fee per AI interaction
You want to start free, on a plan that never ends

Gorgias figures checked October 2026 on Gorgias's own pages

Aivastark or Gorgias: which should you choose?

Choose Gorgias if you need a full ecommerce helpdesk with deep order, return and refund workflows and a team working tickets all day. Choose Aivastark if you want an AI agent on the front line at a flat monthly price. Gorgias bills its AI Agent at roughly $0.90–$1.00 per interaction, and each one also counts as a helpdesk ticket, while Aivastark starts at $12/month with a permanent free plan.

per Gorgias AI interaction, which also counts as a ticket: $0.90–$1.00per Gorgias AI interaction, which also counts as a ticket
per AI interaction past Gorgias's monthly bundle: $1.50per AI interaction past Gorgias's monthly bundle
Aivastark's first paid plan, AI replies included: $12Aivastark's first paid plan, AI replies included
most seats: Gorgias from Basic, Aivastark on Scale: 500 vs 10most seats: Gorgias from Basic, Aivastark on Scale

Side by side

Aivastark and Gorgias, row by row

Aivastark and Gorgias compared on pricing, channels, branding and features
Feature	Aivastark	Gorgias
Product shape	AI agent on the front line, unified inbox behind it	Ecommerce helpdesk with an AI Agent in front
AI pricing	Included in the flat monthly plan	$0.90 per automated interaction on annual plans, $1.00 monthly, in a monthly bundle sized to the plan (30–530); $1.50 each above it; each also counts as a helpdesk ticket
Platform price range	$0 free, then $12–$319/month	Helpdesk from $10/month (Starter, 50 tickets) to $900 (Advanced, 5,000 tickets), $750 billed annually; Gorgias Starter plus AI Agent from $40/month
Order actions in the conversation	Order, fulfilment and product lookup; address changes on unfulfilled orders, return requests and add to cart, each confirmed by the customer. No refunds or cancellations	Refund, cancel, edit order, address change, return, discount and add-to-cart actions, from Basic
Seats	1–10 included by plan	3 on Starter; 500 from Basic, not priced per agent
Channels	Widget on every plan; Messenger, Instagram, WhatsApp, Telegram and email from Starter, in one inbox	AI Agent on email, chat, SMS, Instagram, Messenger and WhatsApp (WhatsApp in beta; SMS needs the SMS add-on)
Phone	No phone line	Voice add-on from $25/month billed annually ($30 monthly) for 25 voice tickets; calls are answered by your team, not the AI Agent
Free plan / trial	Free forever (300 replies), no card; 7-day paid trial with a card	No free plan; 30-day trial, no card

Gorgias figures checked October 2026 on Gorgias's own pages (sources below). Pricing moves, so check the vendor before you decide. Aivastark allowances are counted in credits: a standard reply is 1 credit and a gpt-4o reply 10; images, voice and tool steps add more.

In fairness

Where Gorgias is the better choice

Stated plainly, because a comparison that wins every row is an advert.

Genuinely deep ecommerce workflows: refunds, cancellations, order edits and returns handled inside the conversation. Aivastark doesn't issue refunds or cancel orders.
Built for a staffed support team working a queue all day, with the reporting that implies.
A large Shopify install base and a mature app ecosystem around it.
Not priced per agent: Basic and above include 500 seats.
Revenue attribution, included from the Pro plan.
A longer trial: 30 days with no card, against Aivastark's 7 days with a card.

Per-interaction billing is the thing to model

Gorgias bills its AI Agent at roughly $0.90–$1.00 per interaction on top of the helpdesk subscription, sold as a monthly bundle sized to your plan: 30 interactions on Starter and Basic, 190 on Pro, 530 on Advanced. At low volume that is fine. At ten thousand interactions a month it is the dominant line on the invoice, and it scales with exactly the traffic you were hoping to automate away.

Two details matter when you model it: interactions above your bundle cost $1.50, and each one also uses a helpdesk ticket, so past both allowances a resolved conversation costs about $1.90. If a human replies within 72 hours of an AI resolution, it's charged as a ticket instead.

Aivastark includes the agent in a flat monthly plan against a credit allowance, so the cost per conversation falls as you fill the allowance; past it, overage is a flat $1.20–$4.00 per 1,000 credits.

When Gorgias is the right answer

If your support team lives in a ticket queue and needs to process refunds, cancellations and returns inside that queue, Gorgias is built for that and Aivastark is not trying to be. The honest split: Gorgias is a helpdesk that added AI; Aivastark is an agent that hands off into an inbox. Pick the shape that matches how your team actually works.

FAQ

Aivastark vs Gorgias: questions

Is Aivastark a good Gorgias alternative for Shopify?

It is, if your goal is answering before a ticket exists rather than processing tickets. Aivastark installs as an official Shopify app, reads live order and fulfilment status during a conversation, and bills a flat monthly price instead of per AI interaction. If you need refunds, cancellations and order edits inside a ticket queue, Gorgias is the better fit.

How does Gorgias AI pricing compare?

Gorgias charges $0.90 per automated interaction on annual plans or $1.00 monthly ($1.50 above your plan's bundle), and each interaction also counts as a helpdesk ticket on a plan from $10 to $900 a month. Aivastark includes the agent in a flat plan from $12 a month, with a permanent free tier.

Can Aivastark look up a real order?

Yes. With Shopify connected, the agent reads order status, fulfilment and tracking live during the conversation, for orders from the last 60 days, so it answers from the actual order rather than a shipping policy page. It can also change the delivery address on an unfulfilled order, start a return request and add items to a cart, each only after the customer confirms. It doesn't issue refunds or cancel orders.

Do I lose ticketing if I switch?

No. Escalations land in a unified inbox with claim, presence, internal notes and a ticket view (tickets from Starter). It is lighter than a dedicated ecommerce helpdesk; that is the trade you are making for flat pricing and front-line automation.

Sources