Aivastark vs Gorgias
Choose Gorgias if you need a full ecommerce helpdesk with deep order, return and refund workflows and a team working tickets all day. Choose Aivastark if you want an AI agent on the front line at a flat monthly price — Gorgias bills its AI Agent at roughly $0.90–$1.00 per interaction, while Aivastark starts at $12/month with a permanent free plan.
Both are aimed squarely at stores drowning in where-is-my-order. Gorgias approaches it as a helpdesk with AI added; Aivastark approaches it as an agent that resolves the question before a ticket exists. The billing models follow from that difference.
Side by side
| Aivastark | Gorgias | |
|---|---|---|
| Product shape | AI agent on the front line, unified inbox behind it | Ecommerce helpdesk with an AI Agent in front |
| AI pricing | Included in the flat monthly plan | Billed per interaction, around $0.90–$1.00 each |
| Platform price range | $0 free, then $12–$319/month | Helpdesk from $10 (Starter) to $900 (Advanced)/month |
| Shopify order lookup | Live order, fulfilment and product lookup via the Shopify tool | Deep order, return and refund workflows inside tickets |
| White-labelling | Full white-label on paid plans | Helpdesk branding retained |
| Channels | Widget, Messenger, Instagram, WhatsApp, Telegram and email in one inbox | Strong ecommerce channel coverage |
Gorgias figures checked September 2026: Gorgias pricing data (Alhena). Pricing moves — check the vendor before you decide.
Where Gorgias is the better choice
- Genuinely deep ecommerce workflows — returns and refunds handled inside the ticket, not handed off.
- Built for a staffed support team working a queue all day, with the reporting that implies.
- A large Shopify install base and a mature app ecosystem around it.
Per-interaction billing is the thing to model
Gorgias bills its AI Agent at roughly $0.90–$1.00 per interaction on top of the helpdesk subscription. At low volume that is fine. At ten thousand interactions a month it is the dominant line on the invoice, and it scales with exactly the traffic you were hoping to automate away.
Aivastark includes the agent in a flat monthly plan against a credit allowance, so automating more conversations makes the per-conversation cost fall rather than hold flat.
When Gorgias is the right answer
If your support team lives in a ticket queue and needs to process returns and refunds inside that queue, Gorgias is built for that and Aivastark is not trying to be. The honest split: Gorgias is a helpdesk that added AI; Aivastark is an agent that escalates into an inbox. Pick the shape that matches how your team actually works.
Questions
Is Aivastark a good Gorgias alternative for Shopify?
It is, if your goal is deflection rather than ticket processing. Aivastark installs as an official Shopify app, reads live order and fulfilment status during a conversation, and bills a flat monthly price instead of per AI interaction. If you need full return and refund workflows inside a ticket queue, Gorgias is the better fit.
How does Gorgias AI pricing compare?
Gorgias bills its AI Agent at roughly $0.90–$1.00 per interaction on top of a helpdesk plan that runs from $10 to $900 per month. Aivastark includes the agent in a flat plan starting at $12 per month, with a permanent free tier.
Can Aivastark look up a real order?
Yes. The Shopify agentic tool reads order status, fulfilment and tracking live during the conversation, so the agent answers from the actual order rather than a shipping policy page. It is read-only and never places or cancels an order.
Do I lose ticketing if I switch?
No. Escalations land in a unified inbox with claim, presence, internal notes and a ticket view. It is lighter than a dedicated ecommerce helpdesk — that is the trade you are making for flat pricing and front-line automation.
Try it against your own questions.
Comparison tables only get you so far. The free plan is permanent and needs no card — train it on your own content and see how it answers the questions you actually get.