Aivastark vs Intercom Fin
Choose Intercom Fin if your team already lives in Intercom (or Salesforce, HubSpot or Freshdesk), you want to pay only when Fin reaches an outcome, and you need its voice, testing and enterprise features. Choose Aivastark if you want the AI bill fixed in advance. Fin charges $0.99 per outcome plus Intercom seats from $39, while Aivastark is a flat monthly price from $12 that includes seats, with a permanent free plan.
Fin is a strong agent, and the reason people look for alternatives is almost always the bill, not the answers. Fin charges per outcome, so a busy month costs more. Aivastark charges a flat plan against an allowance of AI replies.
Side by side
| Aivastark | Intercom Fin | |
|---|---|---|
| Pricing model | Flat monthly plan with an allowance of AI replies; published overage | $0.99 per Fin outcome, at most once per conversation |
| What counts | Every AI reply (1 credit each) | An "outcome": a resolution, a handoff to a human via a Procedure, a disqualification or a routed self-serve |
| Seats | 1–10 included by plan, no per-seat fee | From $39/seat monthly (Essential); Advanced $99 monthly or $85 annual; Expert $139 or $132 |
| Without the Intercom helpdesk | Standalone; pushes tickets to HubSpot, Zendesk, Freshdesk or a webhook | Fin on Salesforce, HubSpot or Freshdesk: $0.99 per outcome, 50-outcome monthly minimum, no seats |
| Free plan / trial | Free forever (300 replies), no card; 7-day paid trial | No free plan; 14-day trial, no card, unlimited outcomes |
| Channels | Widget; WhatsApp, Instagram, Messenger, Telegram and email from $39 | Chat, email and in-app on every plan; Instagram, Messenger, Slack; WhatsApp, SMS and phone billed by usage |
| Removing vendor branding | Badge can be hidden on Scale ($319); full white-label on Enterprise | Intercom attribution can be switched off on Advanced and Expert |
| Voice | No phone line (in-widget voice calling beta on Growth) | Fin Voice, $1.99 per voice outcome |
| Languages | 80+ | 45+ |
Intercom Fin figures checked September 2026: Intercom pricing (seats, Fin outcome price, channel usage), Fin pricing (outcome definition, standalone minimum, Fin Voice), Fin channels and languages, Intercom attribution setting. Pricing moves — check the vendor before you decide.
Where Intercom Fin is the better choice
- Fin works inside the helpdesk you already have: Intercom, or Salesforce, HubSpot and Freshdesk via the standalone option.
- You pay only when Fin reaches an outcome, and there's a 90-day money-back guarantee on Fin.
- Mature testing and simulation tools for checking answers before they go live.
- Fin Voice for phone support, and enterprise features (HIPAA on Expert, SSO, SLAs).
- Intercom's CRM, outbound messaging and product tours, which Aivastark doesn't try to replace.
What a busy month costs
Fin's price is simple: $0.99 for each conversation where Fin reaches an outcome, plus at least one Intercom seat. Aivastark's price is a flat plan counted in AI replies. To compare them, the table below assumes a conversation averages five AI replies. Change the ratio to match your own traffic.
| Conversations per month | Aivastark (≈ 5 replies each) | Fin (outcome on every conversation, one Advanced seat, annual) |
|---|---|---|
| 1,000 | $39 (Starter, 5,000 replies) | $990 + $85 = $1,075 |
| 5,000 | $129 (Growth, 25,000 replies) | $4,950 + $85 = $5,035 |
| 10,000 | $319 (Scale, 75,000 replies) | $9,900 + $85 = $9,985 |
The fair adjustment: Fin only charges when it reaches an outcome. If Fin reaches one on 60% of conversations, 1,000 conversations cost about $594 plus seats, not $990. Most teams also need more than one seat once real conversations escalate.
When Fin is the right call
If your support team works in Intercom, your help centre is Intercom Articles, and you use its CRM and outbound tools, keep Fin. Replacing a working stack to cut the AI line is rarely worth it. Fin is also the better choice if you need phone voice, a HIPAA-eligible plan today, or pay-per-outcome billing at very low volume.
Running both
Some teams keep Intercom for in-app messaging and put Aivastark on the public website and on Instagram, WhatsApp and Messenger, where volume is highest and per-outcome pricing hurts most.
Questions
How much does Intercom Fin cost?
$0.99 per Fin outcome, charged at most once per conversation, plus Intercom seats from $39 per seat per month (Advanced is $85 billed annually or $99 monthly). WhatsApp, SMS and phone usage are billed on top. Fin on another helpdesk is $0.99 per outcome with a 50-outcome monthly minimum and no seats.
What is a Fin "outcome"?
Intercom renamed "resolution" to "outcome". An outcome includes conversations Fin resolves, and also ones it hands to a human through a Procedure, disqualifies or routes to self-serve.
Is Aivastark cheaper than Fin?
At almost any volume the AI line is lower, because Aivastark's price doesn't rise per conversation: $39 a month covers about 1,000 conversations at five replies each, against about $990 in Fin outcomes. Fin can make sense at very low volume or if you need its voice and enterprise features.
Can I move from Fin to Aivastark?
Yes. Point Aivastark at your help-centre URLs or upload the same documents, run both side by side on part of your site, then switch over. Conversation history stays in Intercom.
Try it against your own questions.
Comparison tables only get you so far. The free plan is permanent and needs no card — train it on your own content and see how it answers the questions you actually get.