Slack for your support team

Know the moment a customer needs a person — in Slack.

Connect Slack and the channel your team already watches gets an alert whenever the AI agent hands a conversation over, with the customer's details and a link to the inbox. For website chats, reply in the thread and it reaches the visitor.

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Aivastark for Slack

01
Handoff alerts
Each alert names the channel the customer came from, shows their details and links straight to the conversation.
02
Reply from the thread
For website chats, a reply in the Slack thread is delivered to the visitor and claims the conversation.
03
Tickets and automations
Opt in to ticket alerts, or post to Slack from any automation.

Features

What Aivastark does in Slack

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An alert when a person is needed

When the agent can't help and hands the conversation over, Aivastark posts to the Slack channel you chose: where the customer came from, who they are, and a link to the conversation in the inbox.

The customer's later messages are mirrored into the alert's thread, so you see the conversation move.

A support team wearing headsets, smiling at the camera

Answer website visitors without leaving Slack

For conversations from your website chat widget, reply in the alert's thread and your message is delivered to the visitor as an agent reply. The conversation is claimed, so the AI stops.

WhatsApp, Instagram, Messenger, Telegram and email conversations are answered from the Aivastark inbox; Slack tells you about them.

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Ticket alerts and automations

Turn on ticket alerts to hear about new tickets in the same channel, or add a Slack notification step to any automation.

New leads can reach Slack the same way, through an automation.

Setup

Connect Slack in three steps

Open Social Connections
In the Aivastark dashboard, find Team alerts and choose Connect. You need to be an owner or admin.
Approve in Slack
Sign in to your Slack workspace and pick the channel the alerts should go to.
Turn on handoff
Make sure human handoff is switched on in your handoff settings. Alerts arrive the next time the agent hands over.

Start free →Read the setup guides

Good to know

One Slack workspace and one channel per organisation.
Slack is where you hear about a handoff; the Aivastark inbox is where every conversation lives.

Which plan includes it

Connecting Slack isn't tied to a plan. Handoff alerts need human handoff, which is on Solo and above; ticket alerts and automations are on Starter and above.

How does Aivastark work with Slack?

Aivastark uses Slack as a notification channel for your team. When the AI agent hands a conversation to a person, an alert with the customer's details goes to the Slack channel you chose, and website chats can be answered straight from that alert's thread.

Every conversation still lives in the Aivastark inbox, where your team can take over, assign and add notes on any channel.

Frequently asked questions

About Aivastark on Slack.

Can I reply to customers from Slack?

Yes, for website chat conversations: reply in the alert's thread and the message is delivered to the visitor, and the conversation is claimed so the AI stops. Conversations from WhatsApp, Instagram, Messenger, Telegram and email are answered from the Aivastark inbox.

What does a Slack alert include?

The channel the customer came from, the customer's details, and a link to the conversation in the inbox. The customer's later messages are mirrored into the alert's thread.

Does it post every conversation to Slack?

No. It posts when the agent hands a conversation to a person, plus ticket alerts if you turn them on and any automation that posts to Slack. Conversations the agent resolves on its own stay in the inbox.