A running log of meaningful product changes. Smaller fixes ship every week and aren't always listed here — major releases and customer-facing improvements are.
April 2026
- Smart fallback responses. When confidence is low, the AI now routes to a human agent with full conversation context and an automatically opened ticket — customers never hit a dead end.
- Public marketing pages. Shipped Features, Pricing, FAQ, and Blog with full SEO/AEO/GEO support.
- Multi-language auto-detect. 50+ languages detected from the first customer message; primary and fallback languages configurable per widget.
Earlier
- White-label widget shipped (custom brand, colors, logo, persona).
- Knowledge-base ingestion for Google Drive, PDFs, websites, GitHub.
- Embed SDK with one-line script tag and React component.
- Conversation analytics and CSAT.