The agent reads more of the conversation
Before it answers, the agent now reads far more of the conversation, including what your team said, so a long chat or a handover no longer loses the thread.
- Agent
Changelog
What's new in Aivastark
Every release, month by month, newest first. Each entry is checked against the product, so nothing here is a plan or a feature that's switched off.
- Releases listed
- 71
- Months
- 8
- Last updated
October 2026
More of the conversation in every answer, a reply wait on Meta channels, and a fact-checked website.
3 releasesNewest
Wait for the whole question
On WhatsApp, Instagram and Messenger you can choose how long the agent waits before replying, up to 45 seconds, so a question sent in three quick messages gets one answer.
- Channels
A fact-checked website
The site was rebuilt in a lighter design, with a page for each job and industry that says what the agent does and what it doesn't, checked against the product.
- Website
September 2026
Greetings on every channel, Meta without Business Suite, ordering on WooCommerce, offers, and a rebuilt Automations canvas.
21 releases
Offers the agent can quote
Add the discounts and promo codes you're running under Knowledge › Offers, with start and end dates, or import your WooCommerce coupons. The agent answers “any discount?” and “koi offer hai?” from the offers that are live, and you can add your store's own words for a sale.
- Commerce
- Knowledge
Links you can see
A link in the agent's answer now shows the page name followed by the address itself, clickable, in the website widget and your inbox, the same way links already appeared on WhatsApp, Messenger and Telegram.
- Widget
- Inbox
Your own greeting on every channel
A plain hello on WhatsApp, Instagram, Messenger or Telegram is now answered with the welcome message you set, instead of whatever the assistant improvised. Edit it once under First reply in Agent Settings and it applies everywhere.
- Channels
Connect Facebook and Instagram without Business Suite
You can now connect a Page with an ordinary Facebook login, or connect an Instagram account that has no Facebook Page behind it at all. The old flow assumed a Meta Business Suite portfolio most small businesses never set up.
- Channels
Ticket alerts in Slack
New tickets and SLA breaches can be sent to a Slack channel, not just handoff requests. Turn it on per project.
- Inbox
Preview the widget on your own site
The shareable preview link can now show the real widget over your live homepage, so what you send a colleague looks like the finished thing rather than a demo canvas.
- Widget
Shopify cart, requests and addresses
Fixes to cart links, product requests and address collection in the chat: the shopper-facing half of August's commerce work.
- Commerce
A clearer Channels page
One card for each way you can connect, rather than one per logo, so WhatsApp through Meta and WhatsApp through your own number are no longer the same tile in two states.
- Channels
Instagram no longer answers twice
Instagram was sending our own replies back to us as new messages, which duplicated every bubble and reset the follow-up counter. Fixed, and the duplicates were cleaned up.
- Channels
Mobile site polish
The menu scrolls itself instead of the page behind it, the hero fits properly on small screens, and there is a signup button in the mobile header.
- Website
The agent recognises when a customer wants to buy
On any store it collects the order details and passes them to your team to confirm, and on WooCommerce it can place a cash-on-delivery order in the chat once you switch ordering on. WooCommerce also joined Shopify for catalogue sync, webhooks, live pricing and stock.
- Commerce
Automations, rebuilt as one canvas
Drag, connect and publish on a single builder, with buttons, media, carousels and a schedule trigger, plus a clear line between what's a draft and what's actually live.
- Automations
Automatic greetings, free on every plan
A new Engagement section under Agent Settings sets up greeting rules in a minute, without touching Automations.
- Widget
- Channels
A better inbox
A visual refresh, plus an "Unanswered" filter, clickable links inside messages, attachment previews without leaving the page, and incoming messages translated automatically as they arrive.
- Inbox
Promotion codes for Aivastark plans
Aivastark plans can now be bought with a promotion code at checkout.
- Billing
Connect an API
Turn your own GET endpoints into tools the agent can call, such as order status or account usage, instead of waiting on a native integration.
- Agent
Voice calls from the website widget, in beta
A visitor taps Call and talks to the same assistant that answers their chat. When they ask for a person, a teammate can join the live call from the inbox, or the call becomes a ticket. This is not a phone line.
- Widget
HubSpot and ClickUp
Both join Zendesk, Freshdesk, Salesforce and webhooks as places your tickets can sync to.
- Inbox
Product photos in DMs
With a Shopify catalogue connected, WhatsApp, Messenger and Instagram now send product photos automatically, and no longer hand a customer the number they're already messaging you on.
- Commerce
- Channels
The agent checks its own knowledge base first
It searches before saying it doesn't know, and knowledge-base owners get a heads-up when a crawled page has changed and when training finishes.
- Knowledge
Admin security hardening
Two-factor authentication and a password policy for admin accounts, a security event log, and a round of cross-tenant data isolation fixes.
- Security
August 2026
Ticketing, Shopify catalogue sync, credit-based plans, team permissions and a light theme.
23 releases
Marketing attribution
A new Attribution section with a UTM builder and channel, campaign, creative and model reporting. Ad click IDs are captured automatically, and Google Ads joins Meta Ads and Stripe as a connection, so you can see which campaigns produce conversations and revenue.
- Analytics
Built-in ticketing
Tickets are now a first-class part of the platform: SLA policies, inbound email intake, a customer CSAT rating page, and support settings for business hours and routing. Tickets sync to Zendesk, Freshdesk, HubSpot and Salesforce, so they reach your team wherever it works.
- Inbox
Knowledge-base corrections
Tell the assistant "the site says X, the truth is Y" and the correction outranks whatever was crawled. Corrections survive a re-crawl, so a stale page can't bring the wrong answer back.
- Knowledge
Automations, rebuilt as one surface
Workflows and proactive workflows merged into a single Automations page. Triggers now include on-page behaviour, such as scroll depth, time on page, pages viewed and exit intent, alongside audience targeting, wait steps that resume later, and email and Slack steps.
- Automations
WhatsApp in a few clicks
Connect WhatsApp from inside the dashboard through Meta's embedded signup instead of setting it up in the Meta console, with coexistence support for an existing WhatsApp Business setup.
- Channels
Credit-based pricing
Six plans (Free, Solo, Starter, Growth, Scale and Enterprise) metered in credits rather than conversations, so a short chat costs less than a long one. Paid plans past their allowance keep answering and bill the difference as overage, instead of cutting off.
- Billing
Refresh a source on demand
From Starter, re-crawl a website source on demand, once a day, with a visible refresh history. Growth can also schedule daily, weekly or monthly re-crawls.
- Knowledge
A calmer dashboard
Widgets, Team, Leads, Agent, Attribution and Visitor Lenz each collapse into one page with tabs, and the chat panel now has a merchant-set default size plus a working visitor resize handle.
- Dashboard
Privacy fixes in visitor analytics
The tracker no longer records the contents of form fields on click, and text captured before the fix has been purged. Analytics data now ages out on a retention schedule rather than being kept indefinitely.
- Analytics
- Security
Your Shopify catalogue, synced
Products, variants, prices and stock now sync directly from Shopify (a full first import, then webhooks and a scheduled delta sync to keep it current), with a Products page that shows what has been imported and what is still running. The assistant answers from the catalogue rather than from crawled product pages, so the same product can't be described two different ways.
- Commerce
Product answers that fit the question
Search now ranks results against what the shopper actually asked instead of returning the first few rows, sizes and their synonyms resolve to the same variant (medium, M, 10), a vague request gets one clarifying question before the search, and the assistant will not state a price, size or stock level that no live lookup returned.
- Commerce
Team permissions, invites and an activity log
Invite a teammate to the whole workspace or to a single project, grant access section by section, see pending invites in the app rather than only by email, and review who changed knowledge, canned responses, team access or a conversation.
- Team
An email inbox that works properly
Full message bodies and real threading (both were missing), marketing mail kept out of the auto-reply path, and AI-drafted replies you review and approve from the inbox before anything sends.
- Inbox
- Channels
Ticket status inside the chat
Visitors can check the tickets they raised without leaving the widget or creating an account, and you choose which fields the ticket form asks for.
- Widget
AI-written help articles
Draft a help center article from a prompt, edit it, and publish it.
- Knowledge
Light mode
The dashboard, inbox and admin now render in a light theme by default.
- Dashboard
Edit the widget by clicking it
Hover any part of the preview, such as the greeting, the header or a suggested question, and edit it in place instead of finding the matching field in a form.
- Widget
Attachments on every channel
Images, documents and voice notes sent on WhatsApp, Messenger, Instagram and Telegram are stored and shown in the inbox, and the assistant reads the images and transcribes the voice notes. Meta channels also get typing indicators and reactions, and Telegram and Slack contacts show their real profile pictures.
- Channels
Bring your own WhatsApp number
If you already run WhatsApp Business through your own Meta app, you can connect it manually rather than going through embedded signup.
- Channels
Budget alerts and credit top-ups
You get an email as your credits and agent budget approach their limits, the dashboard shows where you stand, and support can add credits without touching your recorded usage.
- Billing
Faster replies
The work a turn does before answering now runs in parallel and streams sooner, and we measure per-channel response time so slow paths are visible rather than assumed.
- Agent
Forget me on this device
Visitors can clear the identity the widget stored in their own browser, from the widget menu.
- Widget
- Security
Security hardening
Injected code was removed from the repository and every production build is now scanned for it, Shopify store records were scoped to their owning merchant, admin checks moved server-side, and HTML email is sanitised before it renders in the inbox.
- Security
July 2026
Business Automations, live visitor chat and AI traffic in Visitor Lenz.
5 releases
Business Automations
A no-code automation builder with starter templates, a visual canvas with branching, webhooks, notifications and two-phase calendar booking, plus a run history so you can see what fired and what it produced.
- Automations
Live visitor chat
Talk to someone on your site in real time, with the conversation mirrored into the shared inbox alongside every other channel.
- Inbox
AI traffic in Visitor Lenz
See referrals from AI assistants and visits from AI crawlers, separately from ordinary traffic.
- Analytics
Inbox improvements
Conversation tags, answer feedback in the widget, richer visitor context, and analytics export.
- Inbox
Guided onboarding and a help center for your customers
New accounts get a guided onboarding journey, and you can publish help articles for your own customers.
- Dashboard
June 2026
The Shopify embedded app, Answer Gaps and Match my brand.
6 releases
Shopify embedded app
Aivastark runs inside Shopify admin, with Shopify billing and deep links.
- Commerce
Answer Gaps
The questions your knowledge base can't answer, grouped into a report with a one-click “add as FAQ”.
- Knowledge
Match my brand
Generate a widget theme from your own site, review it, then apply it. The first greeting and suggested questions are drawn from your knowledge base, so they're yours from the start.
- Widget
Zendesk tickets and Slack
Zendesk ticket management, a Slack integration, and shareable links and tables in answers.
- Inbox
Thumbs up and down on answers
Customers can rate individual answers, and new users get onboarding tooltips.
- Widget
Faster first token
Companion cards are generated alongside the answer instead of ahead of it, so replies start sooner.
- Agent
May 2026
Shadow DOM isolation, generative cards and the first Visitor Lenz.
6 releases
Shadow DOM isolation
Host-page CSS can no longer break the widget's layout.
- Widget
Generative cards
The assistant picks a card layout that fits the answer, such as products, locations, steps, plans or people, and styles it to your theme.
- Widget
Custom theme designer
Design the widget's theme and resize it, so the chat panel matches your brand without custom CSS.
- Widget
Team notifications and handoff settings
In-app, email and WhatsApp notifications for your team, plus handoff settings for passing a conversation to a person.
- Inbox
Visitor Lenz
The first release of visitor analytics, alongside automated lead capture and social channel connections.
- Analytics
Free-trial onboarding
A guided onboarding flow for new accounts.
- Dashboard
April 2026
Smart fallback, public pages and 80+ languages.
3 releases
Smart fallback
When your content doesn't cover a question, the agent can draw on general knowledge or offer a person, instead of leaving the customer at a dead end.
- Agent
Public marketing pages
Features, Pricing, FAQ and Blog pages went live.
- Website
Multi-language auto-detect
80+ languages detected from the customer's first message, with the reply languages you allow set per agent.
- Agent
Earlier
The foundations: the widget, the knowledge base and analytics.
4 releases
A branded widget
Your agent's name, colours, logo and persona in a website chat widget.
- Widget
Knowledge from your content
Ingestion for websites, PDFs and other documents.
- Knowledge
One script tag
The widget installs on any website with a single script tag.
- Widget
Conversation analytics and CSAT
See how conversations go, and let customers rate them.
- Analytics
Try the latest on your own site
Everything above is live. Start on the free plan, or see what each plan includes.