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Changelog

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A running log of meaningful product changes. Smaller fixes ship every week and aren't always listed here · major releases and customer-facing improvements are.

September 2026

  • Your own greeting on every channel. A plain hello on WhatsApp, Instagram, Messenger or Telegram is now answered with the welcome message you set, instead of whatever the assistant improvised. Edit it once under First reply in Agent Settings and it applies everywhere.
  • Connect Facebook and Instagram without Business Suite. You can now connect a Page with an ordinary Facebook login, or connect an Instagram account that has no Facebook Page behind it at all · the old flow assumed a Meta Business Suite portfolio most small businesses never set up.
  • Ticket alerts in Slack. New tickets and SLA breaches can be sent to a Slack channel, not just handoff requests. Turn it on per project.
  • Preview the widget on your own site. The shareable preview link can now show the real widget over your live homepage, so what you send a colleague looks like the finished thing rather than a demo canvas.
  • Shopify cart, requests and addresses. Fixes to cart links, product requests and address collection in the chat · the shopper-facing half of August's commerce work.
  • A clearer Channels page. One card for each way you can connect, rather than one per logo, so WhatsApp through Meta and WhatsApp through your own number are no longer the same tile in two states.
  • Instagram no longer answers twice. Instagram was sending our own replies back to us as new messages, which duplicated every bubble and reset the follow-up counter. Fixed, and the duplicates were cleaned up.
  • Mobile site polish. The menu scrolls itself instead of the page behind it, the hero fits properly on small screens, and there is a signup button in the mobile header.

August 2026

  • Marketing attribution. A new Attribution section with a UTM builder and channel, campaign, creative and model reporting. Ad click IDs are captured automatically, and Google Ads joins Meta Ads and Stripe as a one-click connection · you can see which campaigns actually produce conversations and revenue.
  • Built-in ticketing. Tickets are now a first-class part of the platform: SLA policies, inbound email intake, a customer CSAT rating page, and support settings for business hours and routing. Zendesk, Freshdesk, HubSpot and Salesforce sync two-way, so tickets stay in step wherever your team works.
  • Knowledge-base corrections. Tell the assistant "the site says X, the truth is Y" and the correction outranks whatever was crawled. Corrections survive a re-crawl, so a stale page can't bring the wrong answer back.
  • Automations, rebuilt as one surface. Workflows and proactive workflows merged into a single Automations page. Triggers now include on-page behaviour · scroll depth, time on page, pages viewed and exit intent · alongside audience targeting, wait steps that resume later, and outbound email, Slack and WhatsApp steps.
  • WhatsApp in a few clicks. Connect WhatsApp from inside the dashboard through Meta's embedded signup instead of setting it up in the Meta console, with coexistence support for an existing WhatsApp Business setup.
  • Credit-based pricing. Six plans · Free, Solo, Starter, Growth, Scale and Enterprise · metered in credits rather than conversations, so a short chat costs less than a long one. Paid plans past their allowance keep answering and bill the difference as overage, instead of cutting off.
  • Manual knowledge refresh on Free and Starter. Re-crawl a source on demand, with a visible refresh history, rather than waiting for the scheduled crawl.
  • A calmer dashboard. Widgets, Team, Leads, Agent, Attribution and Visitor Lenz each collapse into one page with tabs, and the chat panel now has a merchant-set default size plus a working visitor resize handle.
  • Privacy fixes in visitor analytics. The tracker no longer records the contents of form fields on click, and text captured before the fix has been purged. Analytics data now ages out on a retention schedule rather than being kept indefinitely.
  • Your Shopify catalogue, synced. Products, variants, prices and stock now sync directly from Shopify · a full first import, then webhooks and a scheduled delta sync to keep it current · with a Products page that shows what has been imported and what is still running. The assistant answers from the catalogue rather than from crawled product pages, so the same product can't be described two different ways.
  • Product answers that fit the question. Search now ranks results against what the shopper actually asked instead of returning the first few rows, sizes and their synonyms resolve to the same variant (medium, M, 10), a vague request gets one clarifying question before the search, and the assistant will not state a price, size or stock level that no live lookup returned.
  • Team permissions, invites and an activity log. Invite a teammate to the whole workspace or to a single project, grant access section by section, see pending invites in the app rather than only by email, and review who changed knowledge, canned responses, team access or a conversation.
  • An email inbox that works properly. Full message bodies and real threading (both were missing), marketing mail kept out of the auto-reply path, and AI-drafted replies you review and approve from the inbox before anything sends.
  • Ticket status inside the chat. Visitors can check the tickets they raised without leaving the widget or creating an account, and you choose which fields the ticket form asks for.
  • AI-written help articles. Draft a help center article from a prompt, edit it, and publish it.
  • Light mode. The dashboard, inbox and admin now render in a light theme by default.
  • Edit the widget by clicking it. Hover any part of the preview · the greeting, the header, a suggested question · and edit it in place, instead of finding the matching field in a form.
  • Attachments on every channel. Images, documents and voice notes sent on WhatsApp, Messenger, Instagram and Telegram are stored, shown in the inbox, and read by the assistant. Meta channels also get typing indicators and reactions, and Telegram and Slack contacts show their real profile pictures.
  • Bring your own WhatsApp number. If you already run WhatsApp Business through your own Meta app, you can connect it manually rather than going through embedded signup.
  • Budget alerts and credit top-ups. You get an email as your credits and agent budget approach their limits, the dashboard shows where you stand, and support can add credits without touching your recorded usage.
  • Faster replies. The work a turn does before answering now runs in parallel and streams sooner, and we measure per-channel response time so slow paths are visible rather than assumed.
  • Forget me on this device. Visitors can clear the identity the widget stored in their own browser, from the widget menu.
  • Security hardening. Injected code was removed from the repository and automated scans now block it from returning, Shopify store records were scoped to their owning merchant, admin checks moved server-side, and HTML email is sanitised before it renders in the inbox.

July 2026

  • Business Automations. A no-code automation builder · starter templates, a visual canvas with branching, webhooks, notifications and two-phase calendar booking, plus a run history so you can see what fired and what it produced.
  • Live visitor chat. Talk to someone on your site in real time, with the conversation mirrored into the shared inbox alongside every other channel.
  • Marketing and notification emails. Compose, preview, test and send campaigns with segment filters, one-click unsubscribe, and AI-drafted copy from a prompt.
  • AI traffic in Visitor Lenz. See referrals from AI assistants and visits from AI crawlers, separately from ordinary traffic.
  • Inbox improvements. Conversation tags, answer feedback in the widget, richer visitor context, and analytics export.
  • Guided onboarding journeys and a help center for end users.

June 2026

  • Shopify embedded app. Aivastark runs inside Shopify admin, with Shopify billing and deep links.
  • Answer Gaps. Questions your knowledge base can't answer, clustered into a report with one-click "add as FAQ".
  • Match my brand. Generate a widget theme from your own site, review it, then apply it · plus a first paint seeded from your knowledge base, so the greeting and suggested questions are yours from the start.
  • Zendesk ticket management, Slack integration, and shareable links and tables in answers.
  • Thumbs up / down feedback on individual answers, and onboarding tooltips for new users.
  • Faster first token. Companion cards are generated alongside the answer instead of ahead of it, so replies start sooner.

May 2026

  • Shadow DOM isolation. Host-page CSS can no longer break the widget's layout.
  • Generative cards. The assistant picks a card layout that fits the answer · products, locations, steps, plans, people · and styles it to your theme.
  • Custom theme designer and widget resizing, so the chat panel matches your brand without custom CSS.
  • In-app, email and WhatsApp notifications, plus handoff settings for escalation to a human.
  • Visitor Lenz. The first release of visitor analytics, alongside automated lead capture and social channel connections.
  • Free-trial onboarding flow for new accounts.

April 2026

  • Smart fallback responses. When confidence is low, the AI now routes to a human agent with full conversation context and an automatically opened ticket · customers never hit a dead end.
  • Public marketing pages. Shipped Features, Pricing, FAQ, and Blog with full SEO/AEO/GEO support.
  • Multi-language auto-detect. 80+ languages detected from the first customer message; primary and fallback languages configurable per widget.

Earlier

  • White-label widget shipped (custom brand, colors, logo, persona).
  • Knowledge-base ingestion for Google Drive, PDFs, websites, GitHub.
  • Embed SDK with one-line script tag and React component.
  • Conversation analytics and CSAT.