One account signs you in to the Aivastark dashboard at www.aivastark.com and to the AIVAStark app for Android and iOS. This page explains how to delete it. Uninstalling the app does not delete your account.
How to ask for deletion
- Email support@aivastark.com from the email address you sign in with, with the subject "Delete my account". If you can no longer use that address, say so, and we will confirm it is you another way.
- We reply to confirm before deleting anything, because deletion cannot be undone. If you are on a paid plan, we cancel it as part of the deletion, so you are not charged again.
- We email you again when your account has been deleted.
What we delete
- Your account: name, email address and password (stored hashed).
- Your profile, and your membership of every workspace.
- Every workspace you own alone, with everything in it: projects, knowledge base content and uploaded files, conversations, leads, tickets and connected channels.
- Devices registered for notifications in the AIVAStark app: each device's push token, model, OS version, app version and time zone.
A workspace with another owner is not deleted; we only remove you from it. Replies and notes you wrote there stay in that workspace's conversations, which belong to its owner.
What we keep, and for how long
- Billing records (invoices, payments, refunds and the billing email on them) for up to 7 years, because tax and accounting law requires it. Our payment processor keeps its own copy under the same obligations.
- Backups. Copies in our encrypted database backups are overwritten within 30 days.
- Security and error logs that may include your account ID, for up to 90 days.
Messages you already sent to your customers on WhatsApp, Instagram, Messenger, email or other channels were delivered to them. They stay in your customers' own apps and inboxes, and we cannot delete them there.
How long it takes
We delete your account within 30 days of your request, usually within a few working days.
Deleting some data without closing your account
To remove a phone's notification registration, sign out of the AIVAStark app on it. To delete particular data, such as a project or some conversations, email support@aivastark.com and tell us what to remove.
More on how we handle your data is in our Privacy Policy.