An AI receptionist that never sends anyone to voicemail.
An AI receptionist is software that answers customer questions and booking requests automatically, 24 hours a day, using your own information — your hours, services, prices and policies. Aivastark's reads live calendar availability before offering a slot, captures the details your front desk needs, and escalates to a human when it genuinely cannot answer.
Most enquiries arrive when the front desk is busy or closed. An AI receptionist takes them anyway — answers the question, offers a real slot, captures the contact, and tells you about anything it could not handle.
What it handles
The same handful of questions, asked over and over, at the times you can least afford to answer them:
- Opening hours, location, parking, what you do and do not offer.
- Prices, what is included, and what a first visit involves.
- Booking requests — it reads live availability and offers slots that actually exist.
- Rescheduling and cancellations, including freeing the old slot.
- After-hours enquiries, logged with name, contact and the question asked.
Anything it cannot answer confidently goes to your team with the full conversation attached, rather than being guessed at.
It checks the calendar before it promises anything
The failure everyone fears is a double booking. The agent reads availability from your calendar in real time before offering a slot, and writes the booking back the moment it is confirmed. If two people go for the same slot in the same second, only the first lands — the second is offered the next available time.
Google Calendar, Cal.com and Calendly are supported directly. Where a practice management system has no open API, it captures the request with the date, time and reason and pushes it to your front desk in real time.
It sounds like your business
Name, tone, avatar and colours are all yours, and white-labelling removes Aivastark branding entirely on paid plans. It answers in 80+ languages, auto-detected, with a tone you can set per language — so the Spanish version does not read like a translation of the English one.
It works where your customers already are
The website widget is the default, but the same receptionist answers Facebook Messenger, Instagram DMs and WhatsApp, all feeding one inbox. One agent, one set of answers, every channel — correct an answer once and it is corrected everywhere.
Questions
What is an AI receptionist?
An AI receptionist is software that answers customer questions and booking requests automatically, around the clock, using your own hours, services, prices and policies. It handles the routine enquiries a front desk would, and escalates anything it cannot answer to a person.
Can it actually book appointments, or just take messages?
It books directly where your calendar allows it. Aivastark reads live availability from Google Calendar, Cal.com or Calendly, offers only slots that exist, and writes the booking back on confirmation. For systems without an open API it captures the full request and pushes it to your front desk in real time.
Will it double-book my calendar?
No. Availability is read in real time before any slot is offered, and the booking is written back the moment the customer confirms. If two people try for the same slot simultaneously, only the first lands and the second is offered the next available time.
What happens when it does not know the answer?
It says so and escalates into your inbox with the whole conversation thread and the customer's contact details attached. It does not invent an answer — that is the failure mode that costs you trust.
How long does it take to set up?
Median across our customers is under five minutes: point it at your website, add your services and hours, and paste one script tag. The free plan is permanent and needs no card, so you can test it before talking to anyone.
Does it work outside business hours?
That is most of the point. It answers at 11pm and on holidays, logs every after-hours enquiry with contact details, and surfaces new enquiries first thing in the morning.
Related
Put a receptionist on every hour you are closed.
Median setup is under five minutes, and the free plan is permanent and needs no card.