The AI receptionist that answers and books while you're busy or closed
Answers customers from your own hours, prices and policies, books them into Google Calendar or Cal.com, and passes the rest to your team, on your website and in your DMs.
Free plan for website answers · booking and WhatsApp from Starter · no card to start
Harbour Physio
AI receptionist · any hour
Hi, are you open on Saturdays? I've hurt my shoulder.
Yes, we're open Saturdays 9 am to 1 pm. A first physio assessment is 45 minutes and costs $55. Would you like to book one?
Yes please, this Saturday if you can.
This Saturday has two openings. Which works for you?
9:45 am11:30 amYou're booked for Saturday at 11:30 am for a first assessment. We've sent the confirmation to your email. See you then!
What is an AI receptionist?
An AI receptionist is software that answers customer questions and booking requests automatically, around the clock, using your own hours, services, prices and policies. Aivastark's AI receptionist answers on your website, WhatsApp, Instagram and Facebook Messenger in 80+ languages, books appointments into Google Calendar or Cal.com, and hands the conversation to your team when a customer asks for a person.
- answers on every channel you connect
- 24/7answers on every channel you connect
- languages customers can write in
- 80+languages customers can write in
- to go live on your website
- < 5 minto go live on your website
- plan to start, no card
- Freeplan to start, no card
What an AI receptionist answers for you
Most messages a business gets are the same handful of questions, asked at the moments you can least afford to answer them. The agent answers them from your own information, any hour, so your team spends its time on the customers in front of them.
Hours, location and parking
The questions that fill your inbox and your phone line, answered from the details you add, without anyone picking up.
Prices and what's included
What a first visit costs, what it includes and how long it takes, from your own price list.
Booking requests
Reads open times from your calendar and books the appointment in the chat, or collects the customer's details for your team to confirm.
Changes and cancellations
Moves or cancels a booking it made on Google Calendar or Cal.com once the customer confirms, freeing the old slot.
After-hours messages
Answers at 10 pm the way your front desk would at 10 am, and leaves the conversation waiting in your inbox for the morning.
"Can I talk to someone?"
Passes the customer to your team with the whole conversation attached, and tells them someone will pick it up.
Watch it book while your hands are busy
A salon owner is with a client while the messages pile up. In this film the AI receptionist answers from the treatment menu, books the right service, moves a booking and hands special requests to the team.
More to watch
Open at 11 pm, without anyone on shift
An AI receptionist answers the message that arrives before you open, over lunch and long after you close, from the same hours, prices and policies your team uses during the day. A customer who writes at 11 pm gets an answer at 11 pm, and a booking made overnight is on your calendar in the morning.
- Answers from your content around the clock, on every channel you connect.
- Books into Google Calendar or Cal.com whenever a customer confirms, day or night (Starter).
- Leaves every conversation, with the contact details it collected, waiting in one inbox.
One day of messages
Example- Are you open today? My back's gone.7:10 am · WhatsApp · outside office hours Answered
- How much is a first visit?12:40 pm · Your website Answered
- Can I book for Saturday morning?7:25 pm · Instagram · outside office hours Answered
- Need to move my Tuesday appointment.11:05 pm · Facebook Messenger · outside office hours Answered
Live on your website in three steps
- 1
Add your business
Paste your website URL, then upload your price list, policies and the answers your front desk gives every day. Aivastark builds the knowledge base it answers from.
- 2
Connect your calendar and channels
Link Google Calendar or Cal.com for booking, and add WhatsApp, Instagram or Messenger if customers message you there (Starter).
- 3
Go live, stay in control
Paste one script tag on your site. Your team sees every conversation in one inbox and takes over whenever a customer needs a person.
Answers from your business, not the internet
The agent answers from what you give it: your website, your price list, your policies and the FAQs you write. Where your content is thin it can draw on general knowledge, and Answer Gaps shows you the questions it couldn't answer so you can fill them in.
Website crawl
All plansReads and indexes your website pages.
Your documents
All plansPDF, Word (DOCX), TXT or Markdown: price lists, policies, service descriptions.
Hand-written FAQs
All plansAdd the answers your front desk gives every day.
Answer gaps
Starter+See what customers asked that your content couldn't answer, with drafted answers to approve.
Business knowledge
ExampleAnswer gap
"Do you treat sports injuries for under-16s?"
Draft answer ready to approve
Books appointments while you're closed
Connect Google Calendar or Cal.com and the agent reads your open times before it offers any, then books the appointment inside the chat once the customer confirms. It can also move or cancel an existing booking. With Calendly it sends the customer a one-time booking link instead. On every plan it can collect a customer's details for your team to confirm.
Live availability
Starter+Offers only times that are open on your calendar at that moment.
Calendar booking
Starter+Books on Google Calendar or Cal.com; sends a Calendly link if that's your scheduler.
Move or cancel
Starter+Reschedules or cancels a booking it made, after the customer confirms.
Lead form
All plansCollect a name, email and phone number in the chat on every plan.
Book a visit
ExampleFirst assessment · 45 min
checked liveStruck-through times were already taken on the calendar.
Meets customers where they already message
Customers reach the same agent on your website, WhatsApp, Instagram, Facebook Messenger and Telegram, and it replies in the language each one writes in. Voice notes on WhatsApp, Instagram and Messenger are transcribed and answered in text. Every conversation lands in one inbox.
Website chat
All plansOne script tag on your site.
WhatsApp, Instagram and Messenger
Starter+The same answers on the apps customers already use.
80+ languages
All plansReplies in the customer's language; limit it to the ones your team speaks.
Voice notes
Starter+Transcribed and answered in text on WhatsApp, Instagram, Messenger and Telegram.
Customer messages
ExampleYour team stays in control
With human handoff on, a customer who asks for a person, sounds upset or still isn't helped after a few tries is passed to your team. The conversation arrives in one inbox with the whole thread, your team gets an email with a summary, and the agent steps back while a teammate replies.
Human handoff
Solo+Passes customers to your team on the triggers you choose.
Email alerts
Solo+A summary and the latest messages, the moment a customer asks for a person.
One inbox
All plansEvery channel in one list, with canned replies for common answers.
Tickets
Starter+Opens a ticket when something needs follow-up, with response targets.
Inbox
ExampleNew handoff · Harbour Physio
Summary: returning customer was charged twice for a Tuesday session and wants to speak to the front desk today.
Your name, your tone, your rules
Your agent carries your business name, logo, colours and persona on every plan, with a tone you pick and plain-language instructions it follows, such as "always offer the next available Saturday". The small "Powered by Aivastark" badge can be switched off on Scale, and custom white-label arrangements are available on Enterprise, on request.
Name, logo and persona
All plansYour agent's name, logo, colours and persona, on every plan.
Tone and answer length
All plansProfessional, friendly, casual, enthusiastic or empathetic; concise, balanced or detailed answers.
Custom instructions
All plansPlain-language rules the agent follows in every conversation.
Hide the badge
Scale+Switch off the "Powered by Aivastark" badge.
Agent settings
ExampleAccent colour
Tone
Any business that takes bookings and answers the same questions all day
The same receptionist, trained on your own content, fits any appointment-based business. Where we have written a page for your industry, it is linked below.
Dental and medical clinics
Fees, insurance, first-visit questions and bookings, with careful "refer, don't advise" guardrails.
Law firms
Intake questions, practice areas and consultation bookings, without giving legal advice.
Estate agents
Viewing requests, listing questions and buyer or tenant details, captured any hour.
Salons, spas and studios
Prices, treatment lengths and Saturday bookings, answered while your hands are busy.
Trades and home services
Service areas, call-out fees and quote requests, logged with the customer's details.
Tutors, gyms and classes
Timetables, memberships and trial sessions, booked straight into your calendar.
What it doesn't do
Choosing a receptionist means knowing its limits. Aivastark answers customer messages and books appointments; it does not answer phone calls, book through Calendly directly, or connect to practice-management or salon software.
Messages, not phone calls
It doesn't answer phone calls or send SMS. It answers on website chat, WhatsApp, Instagram, Messenger, Telegram and email.
Calendly gets a link, not a booking
The agent books directly on Google Calendar and Cal.com. With Calendly it sends the customer a one-time booking link to finish on.
No booking-system integration
Bookings go to Google Calendar or Cal.com, not into practice-management or salon software. Customer details can go to your systems by webhook or HubSpot.
Handoff is a paid feature
The Free plan answers on your website. Passing a customer to a person starts on Solo, and booking and WhatsApp start on Starter.
AI receptionist vs voicemail and answering services
| For your front desk | Voicemail or contact form | Answering service | Aivastark |
|---|---|---|---|
| Answers customers after hours | Customer waits until you open | A person takes a message | Answers from your content, any hour |
| Books into your calendar | No | Depends on the service | Google Calendar or Cal.com (Starter) |
| Price and policy questions | No | Usually takes a message | Answers from your own list |
| WhatsApp, Instagram, Messenger | No | Rarely | Yes (Starter) |
| Phone calls | Records a message | Yes | No, messaging only |
| Languages | Your recording's | Depends on staff | 80+ |
| Cost model | Free, but you lose the enquiry | Per call or per minute | Flat monthly plan, Free to start |
Which plan your front desk needs
Start free with website answers. Add Solo when you want your team to take over conversations, and Starter for appointment booking and WhatsApp. Every paid plan starts with a 7-day free trial.
Free
$0forever
Answer customer questions on your website
- Website chat widget
- Knowledge base from your site and documents
- 80+ languages
- Lead form
- One inbox
Solo
$12/month
Bring your team in
- Human handoff
- Email alerts with a summary
- Pre-chat form
- Leads to your systems
Starter
Books appointments$39/month
Book appointments and answer on WhatsApp
- Calendar booking, moves and cancellations
- WhatsApp, Instagram, Messenger and Telegram
- Industry guardrail presets
- Tickets and contacts
- Voice notes
Questions people ask about AI receptionists
What is an AI receptionist?
An AI receptionist is software that answers customer questions and booking requests automatically, around the clock, using your own hours, services, prices and policies. It handles the routine enquiries a front desk would, books appointments where your calendar allows it, and passes anything it cannot handle to a person on your team.
Can an AI receptionist actually book appointments, or just take messages?
It books directly where your calendar allows it. From the Starter plan, Aivastark reads open times from Google Calendar or Cal.com, offers only slots that are free, and books the appointment in the chat once the customer confirms. With Calendly it sends a one-time booking link instead. On every plan it can collect the customer's details for your team to confirm.
Will it double-book my calendar?
It reads your calendar's availability live before it offers any time, so it only suggests slots that are free at that moment, and it writes the booking back as soon as the customer confirms. Every booking also arrives in your inbox and on your calendar, so your team can see and adjust anything unusual.
What happens when it does not know the answer?
By default it answers from your knowledge base and, where that is thin, from general knowledge. Answer Gaps shows you the questions your content couldn't cover, with drafted answers to approve. With human handoff on, a customer who asks for a person, sounds upset or still isn't helped after a few tries is passed to your team with the full conversation.
Does an AI receptionist answer phone calls?
Aivastark does not. It is built for messaging: your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. It does not answer phone calls or send SMS. If most of your customers phone, a voice-first AI front desk may suit you better; our comparison with Twig explains the difference.
Does it work outside business hours?
That is most of the point. It answers at 11 pm and on holidays, from the same content it uses during the day, and every after-hours conversation waits in your inbox with the contact details it collected. Bookings made overnight land straight on your calendar.
Can customers reschedule or cancel through it?
Yes, on Google Calendar and Cal.com. The agent can move a booking it made to a new open time or cancel it, and asks the customer to confirm before it does either, because a reschedule frees the old slot for the next person who asks. With Calendly, customers change bookings through Calendly's own link.
Which languages does it speak?
It handles 80+ languages and replies in the language each customer writes in, including Spanish, Arabic, Urdu and Roman Urdu, on every plan. You can limit it to the languages your team supports, so a customer is never handed to a teammate who can't read their message.
How much does an AI receptionist cost?
You can start on the Free plan, which answers customer questions on your website with no card needed. Human handoff starts on Solo, and appointment booking, WhatsApp and industry guardrails start on Starter. Every paid plan has a 7-day free trial, and current prices are on the pricing page.
How long does it take to set up an AI receptionist?
For a typical website, under 5 minutes to a live chat widget: add your URL, let it crawl, upload your price list and policies, and paste one script tag. Connecting a calendar for booking and adding WhatsApp or Instagram are separate steps from the Tools and Channels pages.
Will it sound like my business?
Yes. Your agent carries your business name, logo, colours and persona on every plan, with a tone you choose and plain-language instructions it follows. A small "Powered by Aivastark" badge shows by default and can be switched off on Scale; custom white-label arrangements are available on Enterprise, on request.
Is my customers' data safe?
Your data is isolated to your organisation with row-level security on Aivastark's managed infrastructure, and Aivastark doesn't train or fine-tune AI models on it. A GDPR data processing agreement is included on every plan. Your team can delete a conversation or a visitor's data at any time.
Keep exploring
- AI receptionist for dentistsThe same receptionist, written for dental practices.
- Aivastark vs TwigMessaging-first or phone-first: which fits your customers.
- WhatsApp AI chatbotAnswer customers on your WhatsApp Business number.
- All featuresEvery feature, with the plan it needs.
Put a receptionist on every hour you're closed.
- Free plan, no card
- 7-day trial on paid plans
- Live in under 5 minutes
