An AI concierge for UAE hotels and tour operators. It answers guests in their own language, day and night.
Guests write before they land and while the front desk has a queue: what time is check-in, is the airport transfer included, where is the safari pickup. Aivastark answers them from your own pages in Russian, Hindi, Chinese, German, Arabic, English and the rest of 80+ languages, and passes anything else to your team.
Website chat on the Free plan · WhatsApp, Instagram and tour-slot booking from Starter
Ghaf Trail Safaris
AI concierge · any hour
Does the evening desert safari include pickup from Dubai Marina?
Yes. Pickup from Dubai Marina hotels is included, between 2:30 and 3:00 pm, and drop-off is around 9:30 pm.
هل يمكن الإلغاء إذا تغيّرت خططنا؟
نعم، الإلغاء مجاني حتى ٢٤ ساعة قبل موعد الاستلام. هل تريد حجز رحلة يوم السبت؟
نعم، لشخصين
تم الحجز: سفاري المساء يوم السبت لشخصين، والاستلام من فندقك في دبي مارينا.
What is an AI concierge for a hotel or tour operator?
An AI concierge is a chat agent that answers guests' questions from your own website, FAQs and policy documents. Aivastark's agent answers check-in times, transfers, pickups, what a tour includes and your cancellation policy in 80+ languages on your website, WhatsApp and Instagram. Small tour operators can let guests book a slot on Google Calendar or Cal.com, it captures leads, and it hands the chat to your front desk when a guest asks for a person. Room bookings stay on your own booking engine.
- languages guests can write in, detected from each message
- 80+languages guests can write in, detected from each message
- Russian, Hindi, Chinese and German guests answered in their own language
- RU · HI · ZH · DERussian, Hindi, Chinese and German guests answered in their own language
- calendars it books tour slots on: Google Calendar and Cal.com
- 2calendars it books tour slots on: Google Calendar and Cal.com
- answers for guests writing from any time zone
- 24/7answers for guests writing from any time zone
What guests ask before and during their stay
Guests ask the same dozen questions in a dozen languages, often from another time zone and often the night before they fly. The agent answers them from your own pages and hands the rest to your team.
What time is check-in, and can we arrive early?
Check-in, check-out, early arrival and late check-out rules, from your policy pages.
Is the airport transfer included?
Transfers from DXB, DWC or Abu Dhabi airport and what they cost, as your pages describe them.
Where is the pickup for the safari?
Pickup areas, times and meeting points for each tour, from your tour pages.
What's included in the dhow cruise?
Dinner, drinks, timings and what to wear, from your brochures and FAQs.
Can I cancel if my flight changes?
Your cancellation and no-show terms, quoted from the document you upload.
Do you speak Russian?
Guests writing in Russian, Hindi, Chinese or German get answers in their own language.
Answers every guest in the language they wrote in
Guests from Russia, India, China, Germany and the Gulf write in their own language, and the agent replies in the language of each message, using the content you've added. Leave it open to 80+ languages, or limit it to the ones your front desk reads so a handover never lands in a language nobody on shift can answer.
80+ languages
All plansRussian, Hindi, Chinese, German, French and more, detected from each message.
Reply languages you choose
All plansUp to eight; a message in any other language gets your primary one.
Arabic laid out right to left
All plansArabic replies in the website widget align right; English in the same chat stays left to right.
Translate your reply into Arabic
All plansA teammate writing in English can translate the draft into Arabic before sending it.
Last night's guest questions
Example- Check-in time, asked in RussianAnswered in Russian · websiteAI answered
- Safari pickup point, asked in HindiAnswered in Hindi · WhatsAppAI answered
- Vegetarian dinner on the cruise, asked in GermanAnswered in German · InstagramAI answered
- هل يوجد نقل من المطار؟Answered in Arabic · websiteAI answered
Check-in, transfers and what's included, from your own pages
The agent answers from what you give it: your website, the FAQs you write and documents such as house rules, a transfer price list or tour itineraries. A holiday-home operator in JBR can cover key collection, parking and the Tourism Dirham fee; a dhow cruise in Dubai Marina can cover boarding times, the dinner menu and what to wear.
Your pages, read and indexed
All plansRooms, tours, transfers and policies from your website.
House rules and itineraries
All plansUpload PDF, Word (DOCX), TXT or Markdown files: house rules, transfer prices, tour plans.
Seasonal answers as FAQs
All plansSummer rates, Ramadan dining hours or winter safari times, added as FAQs when they change.
Refresh when your site changes
Starter+Re-crawl a website source on demand, up to once a day per source.
Early arrival, from the policy page
ExampleWe land at DXB at 6 am. Can we check in early?
Check-in is from 3 pm. Early check-in from 8 am is AED 150 when a room is ready; you can request it when you book.
Is the airport transfer included?
Not in the room rate. A private transfer from DXB is AED 180 per car, arranged by our front desk.
Tour slots booked, leads captured, rooms sent to your booking engine
A small tour operator can let guests book a slot on Google Calendar or Cal.com inside the chat. For rooms, the agent shares the link to your own booking engine from your content, because Aivastark isn't linked to any PMS or channel manager. Group, wedding and corporate enquiries are captured as leads with an intent score.
Tour-slot booking
Starter+Free slots from Google Calendar or Cal.com, booked inside the chat; with Calendly it sends a one-time booking link.
Group and event enquiries
All plansName, email and phone asked for when a guest wants a group quote or a wedding package.
Intent score
All plansEach lead scored 0 to 100 from what the guest asked, with the reasons listed.
Lead webhook and HubSpot
Solo+Group and corporate enquiries sent to your endpoint or HubSpot as they're captured.
Your booking engine link
All plansRoom questions end with the link to your own booking engine, taken from your content.
Today's enquiries
Example- Sunrise safari · Saturday, 2 guestsBooked · Cal.comBooked
- Wedding for 120 · Ras Al Khaimah, MarchDates, budget and phone askedHot · 88
- Deluxe room, 3 nights in DecemberBooking engine link sentLink sent
- Visitor 512 · transfer price questionNo contact details yetCold · 18
Hands the guest to your front desk with the whole thread
With human handoff on, the agent passes the chat to your team when a guest asks for a person, sounds upset or still isn't helped after a few tries. Asking in Arabic, such as “شخص حقيقي”, or in English both count, and your front desk replies from one inbox that also holds WhatsApp, Instagram and email from Starter.
Human handoff
Solo+The thread and the guest's contact details go with it, in the language the guest used.
Handoff alerts
Solo+An email to the front desk with a summary and the latest messages.
Pre-chat form
Solo+Ask for the guest's name and booking reference before the chat starts.
Tickets with SLA targets
Starter+Lost property, billing queries and complaints become tickets your team follows up.
A guest asks for a person
Exampleشخص حقيقي من فضلك، عندي مشكلة في الحجز
بالتأكيد، حوّلت المحادثة إلى موظفي الاستقبال مع كل التفاصيل، وسيردون عليك هنا.
Ready for guests in four steps
- 1
Add your pages and policies
Rooms or tours, transfers, house rules and cancellation terms, in English, Arabic or both.
- 2
Add your booking links and calendar
Put your booking engine link in your content, and connect Google Calendar or Cal.com if guests book tour slots.
- 3
Connect your channels
The website widget first; WhatsApp, Instagram and Messenger from Starter, with handoff to the front desk switched on.
- 4
Test it as a guest
Ask in Russian, Arabic and English about check-in, pickups and cancellations, and fill any gaps you find.
What it doesn't do
A hotel or tour operator should know where the agent stops before a guest does.
No PMS or channel manager
Opera, Cloudbeds, Mews and Booking.com aren't integrated, so it can't see live room availability or rates.
Rooms are booked on your booking engine
The agent shares your booking link; it doesn't reserve rooms or hold inventory.
No payments or deposits
It takes no payments; deposit and payment questions are answered from your own policy.
Chats, not calls
There is no phone line and no SMS; guests reach it on your website, WhatsApp, Instagram, Messenger, Telegram and email.
Data is stored in Tokyo
Guest conversations are kept in AWS's Tokyo region, not in the UAE.
Which plan a hotel or tour operator needs
Guest answers in 80+ languages are on the Free plan, on your website. Solo adds handoff to your front desk; Starter adds tour-slot booking, contacts, tickets and WhatsApp, Instagram and Messenger.
Free
$0forever
Answer guests on your website
- Website chat widget
- 80+ languages
- Group enquiries with intent scores
Solo
$12/month
Bring the front desk in
- Human handoff
- Handoff alerts by email
- Pre-chat form
Starter
Adds tour booking$39/month
Book tours and answer every channel
- Tour-slot booking on Google Calendar or Cal.com
- WhatsApp, Instagram and Messenger
- Contacts and tickets
- Voice notes answered in text
In short, in Arabic
وكيل ذكاء اصطناعي للفنادق وبيوت العطلات ومنظمي الرحلات في الإمارات، يجيب الضيوف عن مواعيد تسجيل الوصول والنقل من المطار ونقاط الاستلام وما تشمله الرحلة وسياسة الإلغاء، بأكثر من ثمانين لغة ومن محتوى موقعك. يستطيع منظمو الرحلات الصغيرة إتاحة حجز المواعيد عبر Google Calendar أو Cal.com، أما حجز الغرف فيتم عبر رابط محرك الحجز الخاص بالفندق، وينقل الوكيل المحادثة إلى موظفي الاستقبال عند الحاجة.
Starter is $39 a month, about AED 143 at the dirham's fixed rate of 3.6725, billed in US dollars with a 7-day trial (card required). Meta's WhatsApp fees in the UAE
Questions about hotel and tourism chatbot
What is the best chatbot for a hotel in Dubai?
One that answers guests from your own policies in the languages they write in, and hands over to the front desk cleanly. Aivastark answers check-in, transfer and policy questions in 80+ languages on your website, WhatsApp and Instagram, and sends room bookings to your own booking engine. If you need live room availability from your PMS, it isn't the right tool: it has no PMS integration.
Can an AI concierge answer guests in Russian, Hindi or Chinese?
Yes. The agent detects the language of each message and replies in it, across 80+ languages, Russian, Hindi, Chinese and German included. You can limit replies to the languages your team reads; a message in another language then gets your primary one. It is guided behaviour, so test a few questions in each language your guests use.
Can guests book a desert safari or tour slot in the chat?
Yes, from Starter, if your slots live in Google Calendar or Cal.com: the agent offers the free times and books one inside the chat. With Calendly it sends a one-time booking link instead. It doesn't take deposits or payments, so collect those the way you do today.
Can it check live room availability?
No. Aivastark has no PMS, channel manager or booking-engine integration, so Opera, Cloudbeds, Mews and Booking.com aren't linked and it can't see live rooms or rates. It answers from your pages and FAQs and gives guests your own booking engine link to reserve a room.
Can the chatbot hand a guest to the front desk?
Yes, with human handoff switched on (Solo). The agent hands over when a guest asks for a person, sounds upset or still isn't helped after a few tries, including Arabic requests such as “أريد التحدث مع موظف” or “شخص حقيقي”. The front desk gets an email alert and replies from one inbox with the whole thread.
Will it answer guests who message on WhatsApp before they fly?
Yes, from Starter. Guests abroad can message your WhatsApp Business number, and the agent answers in their language through Meta's official platform; you can keep the WhatsApp Business app on the front desk phone. Voice notes are transcribed and answered in text, and Meta bills its own message fees to your WhatsApp Business account.
How do Ramadan hours or summer rates get into the answers?
Add them as FAQs or update the page they live on. On Free and Solo a changed website source has to be deleted and added again; from Starter you can refresh it on demand once a day, and Growth re-crawls on a schedule. An FAQ you add is used from then on.
Where is guest conversation data stored?
In AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on guest conversations, a GDPR Data Processing Agreement comes with every plan, and Aivastark holds no compliance certification. Ask guests to send passport or card details through your usual process, not the chat.
What is Aivastark?
Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.
Keep exploring
- AI customer support for UAE businessesEvery channel and feature for the UAE, in one place.
- AI receptionistQuestions, bookings and handoff for a front desk.
- Arabic AI chatbotArabic script, Arabizi and right-to-left replies, and where it can slip.
- WhatsApp integrationConnecting your number and keeping the Business app on the desk phone.
Answer every guest in their own language, before they reach the desk.
- Free plan, no card
- 80+ languages
- Tour slots on Google Calendar or Cal.com
