AI customer service software for UAE support teams. The AI answers first; your team takes the rest.
Your customers write in Arabic and English, on your website, WhatsApp, Instagram and email, and the same twenty questions fill the queue every week. Aivastark's AI agent answers those from your own manuals and policies, and your team works the rest from one inbox with tickets, SLA targets and canned responses.
Website chat and the inbox on every plan, Free included · WhatsApp, email and tickets from Starter
Bright Dune Appliances
AI agent · support
My washing machine shows error E21. It's still under warranty.
E21 means the drain filter is blocked. Page 14 of your manual shows how to clean it. If the error comes back, I can open a warranty request.
نظفته والمشكلة ما زالت موجودة. أريد التحدث مع موظف
آسف لذلك. فتحتُ طلب ضمان ونقلتُ المحادثة إلى فريق الدعم، وسيرد عليك أحد الموظفين هنا.
What is AI customer service software?
AI customer service software answers customers' questions automatically from your own content and passes the rest to your support team with the context attached. Aivastark's AI agent replies in Arabic or English on your website, WhatsApp, Instagram, Messenger, Telegram and email, and your team works from one inbox: human handoff when a customer asks for a person, tickets with SLA targets synced to Zendesk, Freshdesk or HubSpot, canned responses, CSAT and reports.
- channels in one inbox, from website chat to email
- 6channels in one inbox, from website chat to email
- default first-response and resolution targets on a ticket
- 4 h / 48 hdefault first-response and resolution targets on a ticket
- languages the AI answers in, Arabic and English included
- 80+languages the AI answers in, Arabic and English included
- plan with the website widget and the inbox, no card
- Freeplan with the website widget and the inbox, no card
What fills a UAE support queue every week
Most of a UAE support queue is the same few questions, asked in Arabic and English across five or six channels. The AI answers the repeat ones from your content; the ones that need judgement go to your team with the whole thread attached.
Is this still under warranty?
Warranty terms, return windows and exclusions, quoted from the policy documents you upload.
How do I reset it?
Setup steps and fixes from your manuals and help articles, in the language the customer wrote in.
Is anyone there on a Saturday?
Support hours, public holidays and Ramadan timings from your website; the AI answers while your team is off.
Why was I charged twice?
Your billing policy first; anything about one customer's account goes to your team.
Which service centre is closest to Sharjah?
Branches, service centres and opening hours from your website, in Arabic or English.
Can a person look at this?
Asking for a person, sounding upset or still not being helped after a few tries sends the chat to your team (Solo).
The AI takes the first reply on every channel
Every new message, in Arabic or English, gets an answer from your website, manuals, policies and FAQs before it reaches a person. An Arabic-script question is translated into your content's language before the search, so English manuals still answer Arabic questions, and Answer Gaps lists what your content couldn't cover.
Answers from your manuals and policies
All plansWebsite crawl, PDF, Word (DOCX), TXT and Markdown files, and the FAQs you write.
Arabic in, Arabic out
All plansReplies follow the language of the customer's latest message; Arabizi gets Arabizi back.
Teach it from the inbox
All plansCorrect a wrong answer in the conversation and the AI uses your correction next time.
Help articles in the widget
Starter+Publish articles that customers browse in the widget's Help tab before they ask.
Answer gaps
Starter+The questions your content couldn't answer, with drafted answers to approve.
An Arabic email, an English manual
Exampleاشتريت مكيفاً قبل عشرة أشهر وتوقف عن التبريد. هل يشمله الضمان؟
نعم، ضمان الضاغط سنتان من تاريخ الشراء. أرسل رقم الفاتورة وسأفتح لك طلب صيانة.
Six channels in one queue for your support team
Website chat, WhatsApp, Instagram, Messenger, Telegram and email land in one list, each conversation with the customer's details and the AI's earlier replies. An incoming Arabic message has a one-tap Read in English, and a teammate who writes in English can translate the reply into Arabic before sending it, so an expat team can work an Arabic queue.
Unified inbox
All plansWebsite chat on every plan, and every channel you connect in the same list.
WhatsApp, Instagram, Messenger, Telegram and email
Starter+Connected from Starter; email works with any mailbox over IMAP/SMTP.
Canned responses
All plansSaved replies for warranty steps, delivery times and opening hours.
Read Arabic in English
All plansOne tap shows an incoming Arabic message in English; the stored message stays as written.
Translate a draft into Arabic
All plansWrite the reply in English and translate it into Arabic before it goes out.
Sunday morning queue
Example- Fridge not cooling after the moveWhatsApp · Khalid M. · Business BayAI answered
- هل يمكن تغيير موعد التركيب؟Instagram · Noura S. · read in EnglishYour team
- Invoice copy for order 5521Email · Priya D. · JVCCanned reply
- Spare filter for model AQ-300Website · Visitor 112AI answered
A person takes over when the customer needs one
With human handoff on, the AI passes the chat to your team when a customer asks for a person, sounds upset or still isn't helped after a few tries. In Arabic, “أريد التحدث مع موظف”, “حولني لموظف” and “شخص حقيقي” all count. The AI steps back while your teammate replies, and an email alert carries a summary and the latest messages.
Human handoff
Solo+Asked for a person, upset, or still not helped: the chat goes to your team with the thread and contact.
Arabic and English requests
Solo+“شخص حقيقي”, “حولني لموظف” and “can I talk to someone?” all hand the chat over.
Handoff alerts
Solo+An email with a summary and the latest messages when a chat is handed over.
Steps back while you reply
Solo+The AI stays quiet in a chat your teammate has taken, and an idle thread goes back to it.
Pre-chat form
Solo+Collect a name, email or phone before the chat starts, so your team knows who is writing.
Asked for a person, in Arabic
Exampleهذه ثالث مرة أسأل عن الاستبدال. حولني لموظف لو سمحت
أعتذر عن ذلك. نقلتُ المحادثة إلى فريق خدمة العملاء، وسيرد عليك أحد الموظفين هنا.
Tickets with SLA targets, CSAT and reports
When the AI can't resolve something, such as a repair visit or a double charge, it opens a ticket with a priority and one of your categories. SLA targets, 4 hours to first response and 48 hours to resolution by default, warn your team before a breach. Tickets can sync to Zendesk, Freshdesk, HubSpot, Salesforce, ClickUp or a signed webhook, and customers rate each conversation when it ends.
Tickets opened by the AI
Starter+A priority from low to urgent and one of your categories, when the AI can't resolve something.
SLA targets
Starter+Set response and resolution targets and get a warning before a breach.
Ticket sync
Starter+Push tickets to Zendesk, Freshdesk, HubSpot, Salesforce, ClickUp or a signed webhook.
CSAT
Starter+Customers rate the conversation when it ends.
Conversation reports
Solo+Volume and trends across your conversations over time.
Open tickets
Example- #2291 · Washer leaking after installationUrgent · repair visit · Dubai MarinaDue in 1 h
- #2288 · Charged twice for order 7710High · billing · synced to ZendeskOn track
- طلب استبدال مكيف#2285 · Normal · returns · SharjahAnswered
Set up AI customer service in four steps
- 1
Load your support content
Your website, manuals, warranty and returns policies, and the FAQs your team answers every day, in Arabic, English or both.
- 2
Connect your channels
The website widget on any plan; WhatsApp, Instagram, Messenger, Telegram and an IMAP/SMTP mailbox from Starter.
- 3
Set handoff, tickets and SLA targets
Switch on human handoff, choose ticket categories and response targets, and connect Zendesk, Freshdesk or HubSpot if you keep one.
- 4
Replay last week's questions
Ask it what customers asked last week, in both languages, read the answers, and fill the gaps before customers see them.
What it doesn't do
AI customer service works when the AI knows its edges and your team handles what lies past them. Here they are.
Thin content means general answers
Where your manuals are silent it falls back to general knowledge; add FAQs for the questions that matter.
No phone support
There is no phone line and no SMS; customers reach you by chat, messaging and email.
Refunds stay with your team
It can look up an order in Shopify or WooCommerce (Starter), but refunds and cancellations are done by a person.
Arabic replies lean standard
It understands everyday dialect, but its Arabic replies tend toward Modern Standard Arabic.
Data is stored in Tokyo
Conversations and tickets sit in AWS's Tokyo region, not in the UAE.
Which plan your support team needs
The website widget, the inbox, canned responses and Arabic translation in the inbox are on every plan, Free included. Solo adds human handoff, alerts and reports; Starter adds WhatsApp, Instagram, Messenger, Telegram and email, tickets with SLA targets, ticket sync and CSAT.
Solo
$12/month
Hand chats to your team
- Human handoff in Arabic and English
- Handoff alerts by email
- Conversation reports
Starter
Adds tickets$39/month
Every channel and ticket in one place
- WhatsApp, Instagram, Messenger, Telegram and email
- Tickets with SLA targets and ticket sync
- CSAT and help articles in the widget
Growth
$129/month
For a larger support team
- Teammate performance
- Scheduled re-crawl of your help pages
- Verified visitor identity
In short, in Arabic
برنامج خدمة عملاء بالذكاء الاصطناعي لفرق الدعم في الإمارات، يرد أولاً على العملاء بالعربية أو بالإنجليزية من محتوى موقعك وأدلة منتجاتك وسياساتك. تصل المحادثات من الموقع وواتساب وإنستغرام وماسنجر وتيليجرام والبريد الإلكتروني إلى صندوق وارد واحد، وتُفتح التذاكر بأهداف زمنية للرد والحل. وعندما يطلب العميل التحدث مع موظف، تنتقل المحادثة كاملة إلى فريقك.
Starter is $39 a month, about AED 143 at the dirham's fixed rate of 3.6725, billed in US dollars with a 7-day trial (card required). Meta's WhatsApp fees in the UAE
Questions about ai customer service
What is the best customer support software for a UAE business?
One that answers in Arabic and English on the channels your customers use and gives your team one place to work. For most UAE businesses that means website chat, WhatsApp, Instagram and email in one inbox, a clean handoff, tickets with response targets and CSAT. Aivastark puts an AI agent in front of that queue. If you need phone support or call routing, pair it with a call-centre tool.
Can an English-speaking support team handle Arabic chats?
Yes. The AI answers Arabic messages in Arabic from your content, and anything handed over lands in the inbox, where an incoming Arabic message has a one-tap Read in English. Your teammate writes the reply in English and translates the draft into Arabic before sending it. The customer's messages are stored as they wrote them.
Does it replace a helpdesk like Zendesk or Freshdesk?
It can sit in front of one. The AI answers first, and anything it can't resolve becomes a ticket with a priority, a category and SLA targets, which syncs to Zendesk, Freshdesk, HubSpot, Salesforce, ClickUp or a webhook from Starter. A smaller team can work its tickets in Aivastark's own inbox instead.
How does the AI decide when to hand a customer to a person?
There is no confidence threshold. With human handoff on (Solo), the chat goes to your team when the customer asks for a person, sounds upset or still isn't helped after a few tries. “أريد التحدث مع موظف” and “حولني لموظف” both count. Your team gets the full thread and an email alert, and the AI steps back while a teammate replies.
What SLA targets can I set on support tickets?
Each ticket gets a priority from low to urgent and one of your categories. The default policy is 4 hours to first response and 48 hours to resolution, in business hours, and you can set your own targets. Your team is warned before a target is breached. Tickets and SLA targets come with Starter.
Can it answer while our support team is off for the weekend?
Yes. The AI answers on Saturday and Sunday, at night and over Eid from the same content, and anything that needs a person waits in the inbox as a handed-over chat or a ticket for your team's next shift. Put your weekend, Ramadan and public-holiday hours in the knowledge base so it can tell customers when a person will reply.
Where are support conversations and tickets stored?
In AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on your conversations, a GDPR Data Processing Agreement comes with every plan, and Aivastark holds no compliance certification. If your customer data has to stay in the UAE, Aivastark is not the right fit.
What is Aivastark?
Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.
Keep exploring
- AI customer support for UAE businessesEvery channel and feature for the UAE, in one place.
- WhatsApp AI agentArabic and English answers on your WhatsApp number, day and night.
- Email integrationConnect a support mailbox over IMAP/SMTP and answer it from the same inbox.
- Aivastark vs ZendeskHow an AI-first inbox compares with a classic helpdesk.
Let the AI take the first reply, and give your team one inbox.
- Free plan, no card
- 7-day trial on paid plans
- Handoff in Arabic and English