Aivastark
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UAE · WhatsApp · Arabic and English

The WhatsApp AI agent for UAE businesses. Answers in Arabic and English, day and night.

Your customers in Dubai, Abu Dhabi and Sharjah message you on WhatsApp in Arabic, English or both. Aivastark's AI agent answers them from your own website, catalogue and policies, at any hour, and hands the chat to your team when a person is needed.

Start free →How it works

WhatsApp, Instagram and Messenger from Starter · keep the WhatsApp Business app on your phone

Perfume shop owner in a white kandura in front of shelves of oud and attar bottles

What is a WhatsApp AI agent?

A WhatsApp AI agent is software that answers your customers' WhatsApp messages for you, from your own website, catalogue and policies. Aivastark's agent replies in Arabic or English, whichever the customer wrote in, transcribes voice notes and answers them in writing, looks up live products and orders in Shopify or WooCommerce, and hands the chat to your team when a customer asks for a person. It runs on Meta's official WhatsApp Business Platform.

replies in the language the customer wrote in
عربي + ENreplies in the language the customer wrote in
free service messages a month per WhatsApp number, from Meta
1,000free service messages a month per WhatsApp number, from Meta
default wait, so a burst of messages gets one reply
7 sdefault wait, so a burst of messages gets one reply
the agent remembers which ad a customer came from
72 hthe agent remembers which ad a customer came from
Every day on a UAE business's WhatsApp

What your customers ask on WhatsApp

Most WhatsApp messages to a UAE business are the same handful of questions, in Arabic or English, and many arrive after closing. The agent answers them from your own content and passes the rest to your team.

  • Is it in stock, in my size?

    Live prices, sizes and stock from Shopify or WooCommerce, answered in the customer's language.

  • Do you deliver to Sharjah, and when?

    Delivery areas, times and charges from your own policy page, quoted as you wrote them.

  • Cash on delivery?

    Payment options from your policies. On WooCommerce the agent can place a cash-on-delivery order after the customer confirms.

  • Where is my order?

    Order status and the tracking link from Shopify (order number) or WooCommerce (order number and billing email).

  • Are you open on Friday?

    Opening hours, branches and contact details from your website, any time of day.

  • Can I talk to someone?

    A request for a person, in Arabic or English, hands the chat to your team with the whole thread.

Arabic and English

Arabic and English, in the customer's own words

The agent answers in the language and script of the customer's latest message: Arabic script gets Arabic, English gets English, and Arabizi (Arabic typed in Latin letters, such as “3ndkom delivery?”) gets Arabizi back. It is guided behaviour rather than a hard rule, so test it on your own questions before you go live.

  • Replies in the language it was asked in

    All plans

    Arabic, English and 80+ other languages, read from each message.

  • Arabizi stays Arabizi

    All plans

    A message in Latin letters and numbers gets a reply in the same style, not converted to Arabic script.

  • You choose the languages

    All plans

    Limit replies to Arabic and English; a message in any other language gets your primary one.

  • Arabic voice notes

    Starter+

    Transcribed and answered in text on WhatsApp, Instagram, Messenger and Telegram. Set Voice messages to Arabic to pin the language.

One question, three ways

Example

  • كم سعر التوصيل إلى الشارقة؟

  • التوصيل إلى الشارقة بـ ١٥ درهماً.

  • How much is delivery to Sharjah?

  • Delivery to Sharjah is 15 dirhams.

  • kam el delivery l Sharjah?

  • El delivery l Sharjah b 15 dirham.

The reply follows the customer's latest message.
Your number

On the WhatsApp number your customers already have

Aivastark connects to Meta's official WhatsApp Business Platform (Cloud API). You can keep the WhatsApp Business app on your phone: when you or your staff reply from it, the agent steps back from that chat.

  • Meta's official Cloud API

    Starter+

    Connected with Meta's Embedded Signup. Meta bills its message fees to your own WhatsApp Business account.

  • Keep the WhatsApp Business app

    Starter+

    Connect the number you already use; the app keeps working on your phone.

  • Reply from the phone to take over

    Starter+

    The agent goes quiet in that chat until four quiet hours pass (you can change that) or you hand it back.

  • Click-to-WhatsApp ads

    Starter+

    The ad's headline and text reach the agent, so “available?” means the product in the ad, for 72 hours of that chat.

  • One answer to a burst

    Starter+

    It waits a few seconds (7 by default, up to 45) so three quick messages get one reply.

Who answers this chat

Example
  • 11:52 pm · answers a stock question in ArabicAI agent
  • 10:05 am · your staff reply from the appYour staff
  • 10:05 am · the agent steps back from that chatAI agent
  • 2:05 pm · takes the chat back after 4 quiet hoursAI agent
Coexistence: the number stays on the WhatsApp Business app (Starter).
Online stores

Answers from your store, not from memory

For an online store the agent searches your Shopify or WooCommerce catalogue on every question, so prices, sizes and stock are today's, and it looks up orders. Prices come in your store's currency, so a store priced in dirhams quotes dirhams.

  • Live prices and stock

    Starter+

    Searched in your catalogue on each question; on Shopify, filtered by size and colour.

  • Product photos in the chat

    Starter+

    Up to three photos on WhatsApp, Instagram and Messenger from a Shopify catalogue, each with name, price and link.

  • Order status

    Starter+

    Shopify needs the order number; WooCommerce also asks for the billing email.

  • Cash-on-delivery orders on WooCommerce

    Starter+

    Placed in the chat after the customer confirms the read-back. On other stores the details go to your team.

Amber Lane catalogue

Example
  • Royal Oud, 50 mlAED 320In stock
  • Amber Musk, 100 mlAED 4102 left
  • Rose Bakhoor, 12 piecesAED 95Out of stock
  • Order #1042Dubai Marina · tracking link includedOut for delivery
Searched live on every question; prices in the store's own currency.
Your team

Hands over to your team, in Arabic or English

With human handoff on, the agent passes the chat to your team when a customer asks for a person, sounds upset, or still isn't helped after a few tries. “أريد التحدث مع موظف” and “can I talk to someone?” both count, and your team answers from one inbox.

  • Asks for a person in either language

    Solo+

    “حولني لموظف” or “talk to a human” hands the chat over with the thread and contact attached.

  • Legal and fraud words escalate

    Solo+

    Words such as محامي (lawyer) or احتيال (fraud) send the chat to your team too.

  • Translate your reply into Arabic

    All plans

    A teammate who writes in English can translate the draft into Arabic before sending it.

Your inbox

Example
  • حولني لموظف لو سمحتMariam A. · WhatsAppHanded over
  • Is the 100 ml back in stock?Omar K. · InstagramAI answered
  • Do you deliver to Ras Al Khaimah?Visitor 418 · websiteAI answered
Handoff (Solo): asked for a person, upset, or still not helped.
How it works

Live on WhatsApp in four steps

  1. 1

    Train it on your business

    Add your website, upload your policies and price lists, and connect Shopify or WooCommerce. Arabic and English pages both work.

  2. 2

    Connect WhatsApp

    Sign in with Meta, pick your number and keep the WhatsApp Business app if you use it. Instagram and Messenger connect the same way.

  3. 3

    Set languages and handoff

    Choose Arabic and English as reply languages if you want only those, pin Voice messages to Arabic if most notes are Arabic, and switch on human handoff.

  4. 4

    Test it, then go live

    Message your own number in Arabic, English and a voice note, check the answers, and fill any gaps in the knowledge base.

Know before you start

What it doesn't do

Aivastark answers the customers who message you on WhatsApp, in Arabic and English, from your own content. It is not a broadcast tool, and it doesn't keep data in the UAE.

  • No broadcasts or template campaigns

    It answers the customers who message you. WhatsApp campaigns, broadcasts and order-confirmation templates need a broadcast tool.

  • Meta's fees are separate

    Meta bills replies past 1,000 a month per number to your WhatsApp Business account; Aivastark doesn't resell them.

  • No voice replies

    Voice notes are answered in text; the agent doesn't send audio back.

  • Data is stored in Tokyo

    Conversations are kept in AWS's Tokyo region, not in the UAE.

Plans

Which plan you need for WhatsApp

WhatsApp, Instagram, Messenger and Telegram start on Starter, with a 7-day trial (card required). The Free plan answers on your website, so you can try the Arabic and English answers there first; Solo adds human handoff.

  1. Free

    $0forever

    Try it on your website first

    • Website chat widget
    • Arabic, English and 80+ languages
    • Knowledge base from your site and documents

  2. Solo

    $12/month

    Bring your team in

    • Human handoff in Arabic and English
    • Email alerts with a summary
    • Pre-chat form

  3. Starter

    Adds WhatsApp

    $39/month

    Answer WhatsApp, Instagram and Messenger

    • WhatsApp, Instagram, Messenger and Telegram
    • Arabic voice notes transcribed and answered
    • Shopify and WooCommerce tools
    • Click-to-WhatsApp ad context
See prices for every plan
In Arabic

In short, in Arabic

وكيل ذكاء اصطناعي يرد على رسائل واتساب لنشاطك التجاري في الإمارات بالعربية أو بالإنجليزية حسب لغة العميل، من محتوى موقعك وكتالوج متجرك. يحوّل الرسائل الصوتية إلى نص ويرد عليها كتابةً، ويمكنك الاستمرار في استخدام تطبيق واتساب للأعمال على هاتفك، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف.

اقرأ هذه الصفحة بالعربية

Starter is $39 a month, about AED 143 at the dirham's fixed rate of 3.6725, billed in US dollars with a 7-day trial (card required). Meta's WhatsApp fees in the UAE

FAQ

Questions about whatsapp ai agent

What is the best WhatsApp chatbot for a business in the UAE?

The one that answers what your customers actually ask, in the language they write in. For most UAE businesses that means Arabic and English, voice notes, live prices and stock, delivery and payment questions, and a clean handover to your team. Aivastark is an AI agent built for that. If your main job is sending broadcasts and template campaigns, a broadcast-first WhatsApp platform fits better, because Aivastark doesn't send them.

Can a WhatsApp chatbot reply in Arabic?

Yes. Aivastark's agent replies in the language and script of each customer's message: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi. You can limit it to Arabic and English in the Reply languages setting. It is guided behaviour, so test it with your own questions before going live.

Can I keep using the WhatsApp Business app on my phone?

Yes. Keeping your number on the WhatsApp Business app is the default when you connect it, and the app keeps working on your phone. When you or your staff reply from the phone, the agent steps back from that chat and takes it back after four hours of quiet, a time you can change, or when you hand it back from the inbox.

How much does WhatsApp cost a UAE business with an AI agent?

Two bills. Aivastark's plan is billed in US dollars and includes WhatsApp from Starter. Meta charges per delivered message: since 1 October 2026 every reply inside the 24-hour window costs AED 0.0576 in the UAE after the first 1,000 a month per number. Our UAE WhatsApp pricing guide has the full breakdown and worked examples.

Does it answer customers who come from click-to-WhatsApp ads?

Yes. When a customer taps your ad and writes “is this available?”, the agent sees the ad's headline and text and answers about that product, from your catalogue and policies, at any hour. It remembers the ad for 72 hours of that chat, and Meta doesn't charge for messages inside the free entry point window the ad opens.

Where is my WhatsApp data stored?

Conversations and your knowledge base are stored in AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on them, and a GDPR Data Processing Agreement comes with every plan. If your business has to keep data inside the UAE, Aivastark is not the right fit.

Can it send WhatsApp broadcasts or order confirmations?

No. Aivastark answers the customers who message you; it doesn't send WhatsApp template campaigns, broadcasts or order-confirmation messages for website orders. Inside a conversation it can send up to three optional follow-up nudges to a customer who went quiet, within Meta's 24-hour window, and only if you switch them on.

What is Aivastark?

Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.

Answer tonight's WhatsApp messages in Arabic and English.

  • Free plan, no card
  • 7-day trial on paid plans
  • Keep the WhatsApp Business app
Start free →WhatsApp costs in the UAE