Aivastark
Start free
UAE · Online stores · Shopify and WooCommerce

An ecommerce chatbot for UAE online stores. Stock, sizes and order status, in Arabic and English.

Shoppers in Dubai, Abu Dhabi and Sharjah ask the same things before and after they buy: is it in my size, how much is it, will it reach Al Ain by Thursday, where is my order. Aivastark answers them from your Shopify or WooCommerce store and your own policy pages, on your website, WhatsApp and Instagram, at any hour.

Start free →How it works

Website answers on the Free plan · Shopify and WooCommerce tools, WhatsApp and Instagram from Starter

Online shop owner in a beige headscarf packing orders into paper gift bags at a white desk

What is an ecommerce chatbot for a UAE online store?

An ecommerce chatbot is an AI agent that answers shoppers from your live store and your own policies. Aivastark connects to Shopify or WooCommerce, so stock, sizes and prices come from your catalogue in your store's currency, dirhams included. It looks up orders, quotes your delivery areas and times across the Emirates, and on Shopify changes an unfulfilled order's address, starts a return request or adds to cart once the shopper confirms. It answers in Arabic or English on your website, WhatsApp and Instagram.

stock, sizes and prices searched on every question
Livestock, sizes and prices searched on every question
product photos per reply on WhatsApp, Instagram and Messenger, from Shopify
3product photos per reply on WhatsApp, Instagram and Messenger, from Shopify
before any Shopify change: address, return request or cart
1 yesbefore any Shopify change: address, return request or cart
orders placed in the chat on WooCommerce
CODorders placed in the chat on WooCommerce
In a UAE online store's inbox

What shoppers ask a UAE online store

Most messages to an online store are about fit, price, delivery and the order already placed, in Arabic or English, and many arrive after the team has logged off. The agent answers them from your store and your policies, and passes the rest to your team.

  • Do you have it in size 54?

    Sizes, colours and stock per size from a Shopify catalogue; WooCommerce stores are searched by price and stock.

  • How much is it, in dirhams?

    Prices come from your store in its own currency, so a store priced in AED quotes AED.

  • Will it reach Al Ain by Thursday?

    Delivery areas, cut-off times and charges across the Emirates, from your shipping page.

  • Has my order shipped yet?

    Status and the tracking link: Shopify needs the order number, WooCommerce the order number and billing email.

  • Can I return it if it doesn't fit?

    Your returns window from your policy; on Shopify the agent starts the return request once the shopper confirms.

  • Cash on delivery, or instalments?

    Answered from your payment policy. On WooCommerce with ordering on, the agent can place the cash-on-delivery order itself.

Catalogue

Stock, sizes and dirham prices from your live catalogue

On every product question the agent searches your Shopify or WooCommerce catalogue, so what it quotes is today's stock and price, in your store's currency. On Shopify it narrows by size and colour, and on WhatsApp, Instagram and Messenger it can send up to three product photos with the name, price and link.

  • Searched on every question

    Starter+

    Prices and stock are read from your store when the shopper asks, not from a copy made last week.

  • Size and colour filters

    Starter+

    Shopify catalogues filter by size, colour and stock per size; WooCommerce by price and stock.

  • Three photos in one reply

    Starter+

    Product photos from a Shopify catalogue on WhatsApp, Instagram and Messenger, each with name, price and link.

  • Product cards on your website

    Starter+

    Live products from Shopify or WooCommerce shown inside the website chat.

Sidra Thread catalogue

Example
  • Navy embroidered abaya · size 54AED 285In stock
  • Sand linen kaftan · size MAED 3401 left
  • Black crepe abaya · size 58AED 260Out of stock
  • Silk shayla · oliveAED 95In stock
Searched on every question; prices in the store's own currency.
Orders

Order status, and Shopify changes only after the shopper says yes

The agent looks the order up itself: Shopify needs the order number, WooCommerce the order number and the billing email. On Shopify it can also change the address on an order that hasn't shipped, start a return request or add items to a cart, each only after the shopper confirms. It doesn't refund money or cancel orders; those requests go to your team.

  • Status and tracking link

    Starter+

    Read from the order on your Shopify or WooCommerce store, any hour.

  • Address change before shipping

    Starter+

    On Shopify, after the agent reads the new address back and the shopper says yes.

  • Return requests

    Starter+

    Started on Shopify after the shopper confirms; logged for your team on WooCommerce.

  • Cash-on-delivery orders on WooCommerce

    Starter+

    With ordering switched on and COD enabled in your store, placed after the shopper confirms the read-back.

What the agent did tonight

Example
  • #2291 · address changed to JBRRead back and confirmed by the shopperConfirmed
  • #3107 · return request startedKaftan too big · for your team to reviewRequested
  • #3150 · wants to cancelPassed to your team; the agent doesn't cancelYour team
  • #3162 · out for deliverySharjah · tracking link sentAnswered
Shopify changes happen only after the shopper says yes (Starter).
Delivery and payment

Delivery across the Emirates and payment terms, from your own pages

Delivery areas, cut-off times and charges come from your own shipping page, so a shopper in Ras Al Khaimah hears what you wrote about Ras Al Khaimah. Payment questions are answered from your payment policy. Pay-later providers such as Tabby and Tamara aren't integrated, so the agent can't check an instalment plan or take a payment.

  • Delivery areas and times

    All plans

    Dubai, Abu Dhabi, Sharjah and the northern Emirates, each as your shipping page describes them.

  • Cut-offs and charges

    All plans

    Same-day cut-offs, free-delivery thresholds and fees, from the pages and documents you add.

  • Arabic questions, English policy pages

    All plans

    An Arabic-script question is translated before the search, so an English shipping page still answers it.

  • Order requests from any store

    All plans

    Without a Shopify or WooCommerce store, it collects the order details and passes them to your team.

Delivery and payment, from your policies

Example

  • كم يوم يستغرق التوصيل إلى رأس الخيمة؟

  • التوصيل إلى رأس الخيمة خلال يومي عمل، ومجاني للطلبات فوق ٢٠٠ درهم.

  • Can I pay when it arrives?

  • Yes, cash or card on delivery, as our payment page lists.

Answers come from your own shipping and payment pages.
White Friday and Ramadan

Ready for White Friday and late Ramadan nights

Shopper questions spike during White Friday and the late Ramadan evenings, when most store teams are offline. Paid plans keep answering past their monthly credit allowance and bill the extra as overage at the plan's published rate, and the same agent covers your website, WhatsApp, Instagram and Messenger from one inbox.

  • No cut-off on paid plans

    Solo+

    Past the allowance, extra credits bill as overage at the published rate; only the Free plan stops.

  • Sale terms as FAQs

    All plans

    Add the White Friday dates, codes and exclusions, and the agent answers from them.

  • Ramadan cut-offs and hours

    All plans

    Write your Ramadan delivery cut-offs and team hours once, and they are quoted all month.

  • Every app shoppers message from

    Starter+

    The same catalogue and answers on WhatsApp, Instagram and Messenger.

  • Answer gaps after the sale

    Starter+

    See what shoppers asked that your content couldn't answer, with drafted answers to approve.

White Friday, 11 pm to 3 am

Example
  • هل الخصم يشمل العبايات؟Instagram · from your sale FAQAI answered
  • Is the code SIDRA20 still valid?WhatsApp · from your sale FAQAI answered
  • Order #3188 hasn't shippedWebsite · status and trackingAI answered
  • أريد التحدث مع موظفWhatsApp · waiting for your teamYour team
Every channel in one inbox (Starter); handoff to your team (Solo).
How it works

Set up your store's agent in four steps

  1. 1

    Connect your store

    Install the Shopify app or connect WooCommerce from the Tools page; prices come through in your store's own currency.

  2. 2

    Add shipping, payment and returns pages

    Delivery areas across the Emirates, cut-offs, payment options and your returns window, in English, Arabic or both.

  3. 3

    Connect WhatsApp and Instagram

    Sign in with Meta and pick your number and account. The website widget comes with the Shopify app, or one script tag.

  4. 4

    Test it before the sale

    Ask for a size in Arabic, track a recent order and try an address change on a test order before White Friday.

Know before you start

What it doesn't do

An online store should know where the agent stops before a shopper finds out.

  • No refunds or cancellations

    It starts return requests and passes cancellation requests to your team; money never moves without you.

  • Pay-later providers aren't connected

    Tabby, Tamara and similar services aren't integrated. The agent quotes your payment policy and takes no payments.

  • No courier integration

    Tracking links come from the order on your store; delivery times come from your pages, not a courier's system.

  • No order-confirmation messages

    It answers shoppers who message you; it doesn't send WhatsApp templates, broadcasts or confirmations for website orders.

  • Data is stored in Tokyo

    Conversations and your knowledge base are kept in AWS's Tokyo region, not in the UAE.

Plans

Which plan an online store needs

Store tools need Starter: Shopify and WooCommerce lookups, product photos and cards, and WhatsApp, Instagram and Messenger. The Free plan answers delivery and returns questions on your website, and Solo adds human handoff.

  1. Free

    $0forever

    Policy answers on your website

    • Website chat widget
    • Shipping, returns and payment answers from your pages
    • Arabic, English and 80+ languages

  2. Solo

    $12/month

    Let your team take over

    • Human handoff in Arabic and English
    • Handoff alerts by email
    • Lead webhook and HubSpot

  3. Starter

    Adds store tools

    $39/month

    Connect the store and the DMs

    • Shopify and WooCommerce tools
    • Product photos and product cards
    • WhatsApp, Instagram, Messenger and Telegram
    • Shopify order changes after a yes
See prices for every plan
In Arabic

In short, in Arabic

روبوت محادثة بالذكاء الاصطناعي للمتاجر الإلكترونية في الإمارات، يتصل بمتجرك على Shopify أو WooCommerce ويجيب المتسوقين بالعربية أو بالإنجليزية عن المخزون والمقاسات والأسعار بالدرهم وحالة الطلب. يجيب عن مناطق التوصيل ومواعيده من صفحات سياساتك، ويغيّر عنوان الطلب الذي لم يُشحن بعد أو يبدأ طلب إرجاع في Shopify بعد موافقة العميل، ويعمل على موقعك وواتساب وإنستغرام.

Starter is $39 a month, about AED 143 at the dirham's fixed rate of 3.6725, billed in US dollars with a 7-day trial (card required). Meta's WhatsApp fees in the UAE

FAQ

Questions about ecommerce chatbot

What is the best ecommerce chatbot for a UAE online store?

One that reads your live catalogue and orders, answers in Arabic and English, and quotes your own delivery and payment rules. For a Shopify or WooCommerce store in the UAE, Aivastark does that on your website, WhatsApp and Instagram, and hands the chat to your team when a shopper asks for a person. If you mainly need WhatsApp broadcast campaigns, a broadcast tool fits better.

Does the Shopify chatbot quote prices in dirhams?

It quotes prices in your store's own currency, read from your catalogue on each question. A Shopify or WooCommerce store priced in dirhams gets dirham answers, such as “285 dirhams”, and a store priced in dollars gets dollars. Your Aivastark plan itself is billed in US dollars.

Can the chatbot change an order's delivery address?

On Shopify, yes, while the order is unfulfilled. The shopper gives the order number and the email on the order, the agent reads the new address back, and it changes the address only after the shopper confirms. Once the parcel has shipped, the agent says so. It doesn't refund money or cancel orders; those requests go to your team.

Can shoppers order cash on delivery in the chat?

On WooCommerce, yes: switch ordering on and enable cash on delivery in your store, and the agent places the order in the chat after the shopper confirms the read-back. On Shopify it sends product and checkout links, and on other platforms it collects the order details for your team.

Does it work with Tabby or Tamara?

No. Pay-later providers such as Tabby and Tamara aren't integrated. The agent can explain the payment options your policy page lists, including instalments if you offer them at checkout, but it can't check a shopper's plan, approve a payment or take money.

How does it cope with White Friday and Ramadan rushes?

Paid plans keep answering past their monthly credit allowance; the extra bills as overage at the plan's published rate, so a sale night doesn't switch the agent off. Add your sale dates, codes and Ramadan delivery cut-offs as FAQs before the rush, and it answers from them on every channel you connect. Only the Free plan stops at its allowance.

Does it answer on Instagram and WhatsApp as well as my store's website?

Yes, from Starter. The same agent, catalogue and order tools answer on your website, WhatsApp, Instagram, Messenger and Telegram, and every chat lands in one inbox. On WhatsApp, Instagram and Messenger it can send up to three product photos from a Shopify catalogue. It answers direct messages; Instagram comment replies aren't live yet.

Where are shopper conversations stored?

In AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on your conversations or content, and a GDPR Data Processing Agreement comes with every plan. Product and order details are looked up in your store when a shopper asks.

What is Aivastark?

Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.

Let your store answer size, stock and order questions in Arabic and English.

  • Free plan, no card
  • 7-day trial on paid plans
  • Shopify app or WooCommerce
Start free →All ecommerce features