Chatbase vs Aivastark: Who Wins on White-Label and Price?

Choosing between Chatbase vs Aivastark is a critical decision for businesses looking to automate customer support without sacrificing brand identity. Two names that come up often in this space are Chatbase and Aivastark, and they make different trade-offs. In this Chatbase vs Aivastark comparison, we’ll dissect their white-label and branding options, feature sets, pricing models, and ideal use cases to help you determine which platform aligns with your strategic goals.

For the side-by-side table, with every Chatbase figure sourced and dated, see Aivastark vs Chatbase. Chatbase figures here come from its pricing page and docs, checked in October 2026.

1. Overview of Chatbase and Aivastark

Chatbase has established itself as a general-purpose AI chatbot builder, with "10,000+ businesses" on its pricing page. It allows users to upload documents or link a website, and then builds an agent that answers from that content on a model you choose: OpenAI, Anthropic, Gemini, DeepSeek, Mistral and others on paid plans. From its $40 Hobby plan it answers on your website, WhatsApp, Instagram, Messenger, Slack and email.

Aivastark, by contrast, is an AI customer-support agent built to run your front line across every channel: your website on every plan, and WhatsApp, Instagram, Messenger, Telegram and email from Starter, all in one inbox. The agent carries your name, colours, logo and persona on every plan. Aivastark picks and monitors the model behind standard answers; from Starter you can switch a project to gpt-4o, which also reads images.

Your agent’s name, colours and persona on every plan; hide the Aivastark badge on Scale; custom white-label arrangements on Enterprise, on request. On Chatbase, the badge comes off with a $99/month add-on, and white-labelling is sold on Enterprise.

This is the core of the Chatbase vs Aivastark debate: neither white-labels below Enterprise, so the real differences are where the badge comes off, how many replies your money buys, and how much model choice you get.

2. White-Label Capabilities & Branding Control

Chatbase: A Badge Add-On, White-Labelling on Enterprise

Chatbase sells badge removal as a $99/month add-on on any paid plan, so Hobby plus the add-on comes to $139/month. That removes the "Powered by Chatbase" mark; white-labelling itself is sold on Chatbase’s Enterprise plan. For agencies, note that every Chatbase plan includes one agent, and each extra agent is $25 a month.

Aivastark: Your Brand on Every Plan, Badge Off on Scale

Aivastark keeps your brand in front of the customer. You get:

• Your agent’s name, colours, logo and persona, from the free plan up
• A small "Powered by Aivastark" badge by default, which you can switch off on Scale ($319/month)
• Custom white-label arrangements on Enterprise, on request (a sales conversation, not a self-serve setting)
• One account for several sites: 2 on Starter, 5 on Growth, 15 on Scale

There is no custom-domain feature; the widget runs on your own website. For agencies weighing the two, the per-reply numbers are in the Aivastark vs Chatbase comparison.

Key Difference

3. Chatbase vs Aivastark Feature Comparison: Support, Integrations, and Scalability

Native Support Tools

Chatbase’s shared inbox (its Helpdesk) and phone voice start on its $150 Standard plan, and it lists 95+ languages.

Aivastark comes with human handoff from Solo, once you switch it on: the agent hands over when the customer asks for a person, sounds upset or still isn’t helped after repeated tries, and the conversation lands in your unified inbox with the full thread attached. Multilingual responses are supported on every plan in 80+ languages, auto-detected from the visitor’s first message. Aivastark adds Telegram, which Chatbase doesn’t list, but has no phone line.

Integration Depth

For e-commerce and SaaS businesses, integrations matter. Aivastark offers direct integrations with:

• Shopify (Starter and up): order, tracking and product lookups, plus address changes on unfulfilled orders, return requests and add-to-cart, each after the customer confirms. It doesn’t issue refunds or cancel orders.
• Zendesk, HubSpot & Freshdesk (Starter and up): tickets created from conversations
• Slack: an alert when the agent hands a conversation to your team, with a link to the inbox

Chatbase has the deeper catalogue of ready-made actions (Stripe, Shopify cart, orders and returns, Calendly, Cal.com, Salesforce, WhatsApp Catalog) and many helpdesk connectors.

Scalability

Scalability comes down to what happens as volume grows. At about $40 a month, Chatbase Hobby includes 700 replies and Aivastark Starter includes 5,000. When Chatbase credits run out, the agent stops answering unless auto-recharge is on, at $40 per 1,000 credits. On an Aivastark paid plan the agent keeps answering, and extra replies are billed at $1.20–$4.00 per 1,000. For agencies serving clients with high-volume support (e.g., e-commerce during Black Friday), that is non-negotiable.

The fair caveat: Aivastark’s allowance is counted in standard replies, and a gpt-4o reply costs 10 credits. Chatbase lets you choose stronger models, which also cost more credits per reply.

4. Pricing & ROI for Businesses

Chatbase Pricing

Chatbase bills per AI reply ("message credits"); actions and some models cost more. Its free plan includes 50 replies a month, Hobby is $40/month for 700, and Standard is $150/month for 4,000. Each extra agent is $25 a month on top, so costs climb with every client an agency adds.

Aivastark Pricing

Aivastark charges a flat monthly plan with AI replies included, and every paid plan starts with a 7-day free trial (card required):

• Free: $0, 300 replies a month on one website, permanent, no card
• Solo: $12/month, 1,000 replies, human handoff
• Starter: $39/month, 5,000 replies, 2 websites, every messaging channel
• Growth: $129/month, 25,000 replies, 5 websites
• Scale: $319/month, 75,000 replies, 15 websites, badge removal
• Enterprise: custom volume and custom white-label arrangements, on request

One account runs 2, 5 or 15 client sites (Starter, Growth, Scale) at a flat price. Allowances are counted in credits: a standard reply is 1 credit and a gpt-4o reply 10; images, voice and tool steps add more.

Long-Term ROI

Over time, the line that grows is volume. Overage falls from $4.00 per 1,000 on Solo to $1.20 on Scale, and handoff and 80+ languages are part of the plans, with no separate translation service to buy. At low volume, though, Chatbase is cheaper for badge removal: Hobby plus the add-on is $139/month, against Scale at $319/month on Aivastark. Check the pricing page for the latest plans.

5. Use Cases: Which Platform Fits Your Need?

When to Choose Chatbase

• Teams that want to choose the AI model (OpenAI, Anthropic, Gemini and more).
• Businesses whose customers phone them: voice starts on its $150 Standard plan.
• Stores that want ready-made actions such as Stripe, Shopify and Calendly, off the shelf.

When to Choose Aivastark

• Agencies running several client sites from one account at a flat price.
• SaaS companies wanting an AI support agent in their product under their own name, colours and persona.
• E-commerce stores needing human handoff, Shopify order lookups, and 24/7 multilingual support.
• Support teams with volume that push tickets to Zendesk, HubSpot or Freshdesk.

Example

A busy e-commerce store using Aivastark can let the agent answer routine questions (order status, tracking, return requests, shipping), with handoff to the team for refund exceptions, since the agent doesn’t issue refunds. The widget shows the store’s own name, logo and colours, and the agent replies in the language the customer writes in. Chatbase can run the same front line with more ready-made actions and model choice; the difference is cost at volume, since Chatbase Standard ($150/month) includes 4,000 replies while 5,000 fit in Aivastark Starter ($39/month).

For industry-specific deployments, Aivastark offers tailored solutions—see the industries overview, including verticals like dentists, legal firms, ecommerce, SaaS, and real estate.

Conclusion

The Chatbase vs Aivastark decision ultimately comes down to your business model and your volume. Chatbase is the better pick if you want to choose your own model, need phone voice or want its ready-made actions, and your volume is modest. Aivastark is the better pick if volume is what you’re paying for: 5,000 AI replies for $39 against 700 for $40, overage at $1.20–$4.00 per 1,000 instead of $40, and a free plan that is permanent and needs no card. On white-labelling, neither goes below Enterprise.

If you are building a support solution for clients, check what each plan includes before you promise it under your own brand. For a deeper dive into how white-label AI chatbots compare to building your own solution, read our guide on white-label AI chatbot vs build your own.