WhatsApp auto reply for Pakistani businesses. Not just “we're busy”: real answers in Roman Urdu.
The WhatsApp Business app can send an away message for free, but it says the same thing to everyone. Aivastark's AI agent answers the actual question on your WhatsApp number, from your own prices and policies, in the script the customer typed, and hands the chat to you when it should.
WhatsApp from Starter · 7-day trial · keep using the WhatsApp Business app
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Assalam o alaikum, kal shaam ka slot mil jayega?11:42 pm
Wa alaikum assalam! Kal 6 baje hair cut aur 7 baje facial ka slot khaali hai. Kaun sa chahiye?11:42 pm
Facial ka rate kya hai?11:43 pm
Gold facial Rs 3,500 aur whitening facial Rs 4,500 hai. 7 baje wala slot book kar doon?11:43 pm
What is WhatsApp auto reply?
WhatsApp auto reply is a message sent automatically when a customer writes to your business. The free WhatsApp Business app has two fixed ones, a greeting message and an away message. An AI agent such as Aivastark goes further: it reads each message and answers it from your own website, documents and FAQs, in Roman Urdu, Urdu or English, and passes the chat to your team when a customer asks for a person.
- fixed auto replies in the free Business app: greeting and away
- 2fixed auto replies in the free Business app: greeting and away
- replies in the script the customer typed
- Roman Urdureplies in the script the customer typed
- transcribed and answered in text
- Voice notestranscribed and answered in text
- for WhatsApp, Instagram, Messenger and your website
- 1 inboxfor WhatsApp, Instagram, Messenger and your website
What customers send your WhatsApp after hours
Most messages to a business number are the same few questions, often at night and often in Roman Urdu. An away message can only say you'll reply later; the agent answers them.
“Rate kya hai?”
Prices and packages from your price list, the way your team quotes them.
“Location bhej dein”
Address, timings and directions from your website or a document.
“Kal ka slot mil jayega?”
Free slots from Google Calendar or Cal.com, booked in the chat.
“Delivery charges kitne hain?”
Charges and times by city, from what you wrote down.
A voice note instead of a message
Transcribed and answered in writing, in the customer's script.
“Team se baat karni hai”
Handed to you in the inbox, with the whole chat attached.
What an AI agent adds to an away message
In the WhatsApp Business app, the Tools tab holds two free auto replies: a greeting message for a customer's first message, or one after 14 days of quiet, and an away message on a schedule or outside your hours. Both send the same fixed text to everyone. They can't read the question, quote a price or book a slot; an AI agent can.
Reads the question
Starter+Each message gets its own answer instead of one fixed text for everyone.
Answers from your content
Starter+Your website, price lists, policies and FAQs, kept up to date in one place.
Answers at any hour
Starter+Nights, Sundays and Eid holidays, with no schedule to set.
Keeps the number on your phone
Starter+Keep the WhatsApp Business app; a reply from it takes that chat over.
Away message or AI agent
Example- Away message“Thanks for your message, we'll reply soon.”Fixed text
- AI agentGold facial Rs 3,500, kal 7 baje slot khaali haiAnswered
Replies in Roman Urdu, Urdu or English, as typed
The agent replies in the script of the customer's message: Roman Urdu gets Roman Urdu, Urdu script gets Urdu script, English gets English. Roman Urdu questions are matched against what you wrote in English, and voice notes are transcribed and answered in writing. It is guided by the prompt, so a reply can still slip.
Script mirroring on WhatsApp
Starter+Roman Urdu in, Roman Urdu out; Urdu script only when the customer writes in it.
Voice notes answered in text
Starter+Urdu and English voice notes are transcribed and answered in writing; the agent doesn't send audio back.
Urdu, not Hindi
Starter+Set Voice messages to Urdu and every note is read as Urdu, not written out in Hindi script.
The salam returned
Starter+“Assalam o alaikum” gets “Wa alaikum assalam”, in the same script.
A voice note, answered
Example🎤 “Bhai Lahore mein delivery kitne din mein hogi?”
Lahore mein order 2 se 3 din mein deliver hota hai, delivery charges Rs 250.
Step in on any WhatsApp chat, from your phone
Connect the number you already use and keep the WhatsApp Business app on your phone. A reply from the phone takes that chat over and the agent steps back; it picks the chat up again after 4 hours of quiet by default, or when you hand it back from the inbox. With handoff on, it also brings you in when a customer asks for a person or is upset.
Coexistence with the Business app
Starter+Keep chatting from your phone; a reply from it pauses the agent in that chat.
Your own quiet time
Starter+Choose how long the agent waits before taking a chat back, from 5 minutes to 7 days.
Human handoff
Starter+When a customer asks for a person or sounds upset, the chat comes to you with everything attached.
One inbox for every channel
Starter+WhatsApp, Instagram, Messenger and website chats in one list, on the web or the Android app.
Your inbox
Example- Team se baat karni haiWhatsApp · handed overYou
- Facial rate aur slotWhatsApp · answeredAI answered
- Bridal packageWhatsApp · you replied from the phonePaused 4h
What WhatsApp auto replies cost in Pakistan
Two bills apply. Aivastark's plan includes the AI replies, from Starter. Meta charges your own WhatsApp Business account per delivered message; replies inside the 24-hour customer service window are the cheapest kind, and the first 1,000 a month on each number are free. Our Pakistan pricing guide lists Meta's current rates.
AI replies in your plan
Starter+A standard reply uses 1 credit from the plan's monthly allowance.
Meta's message fees
Starter+Billed by Meta to your own WhatsApp Business account; Aivastark doesn't resell them.
No cut-off mid-month
Starter+Past the allowance, paid plans keep answering and the extra bills at the plan's published rate.
One month, as an example
Example- Customer chats answeredAbout 900 conversationsStarter
- Service replies within 24 hoursFirst 1,000 a month free from MetaMeta
- Broadcasts and campaignsNot part of AivastarkNone
Turn on WhatsApp auto reply with AI in four steps
- 1
Add your content
Your website, price list, policies and FAQs, in English, Urdu or both.
- 2
Connect your number
Through Meta's sign-up flow inside Aivastark; you can keep the number on the WhatsApp Business app.
- 3
Set when it steps back
Turn on human handoff and choose how long it waits after you reply from the phone.
- 4
Test it the way customers write
Send it Roman Urdu questions and a voice note, read the answers, and fill any gaps.
What it doesn't do
“WhatsApp automation” means different things, so here is what this isn't.
No broadcasts or bulk messages
It answers the messages customers send. Campaigns and templates need a tool like WATI or AiSensy.
Text replies, not voice notes
Voice notes are answered in writing; it doesn't send audio back.
Meta's fees are separate
Your number runs on Meta's WhatsApp Business Platform, and Meta bills its message fees to your account.
The script is guided, not guaranteed
A Roman Urdu message can occasionally get an English reply.
Which plan WhatsApp auto reply needs
WhatsApp starts on Starter, which includes the AI replies, voice notes, handoff and one inbox for every channel. Growth adds a bigger reply allowance, scheduled website re-crawls and teammate performance.
Starter
WhatsApp starts here$39/month
Answer WhatsApp with AI
- WhatsApp, Instagram and Messenger
- Voice notes answered in text
- Calendar booking and handoff
Growth
$129/month
More volume, more team
- Bigger monthly reply allowance
- Scheduled website re-crawl
- Teammate performance
Mukhtasar mein, Roman Urdu mein
Aivastark ka AI agent aap ke WhatsApp number pe har message ka asal jawab deta hai, sirf “hum busy hain” wala away message nahi. Customer Roman Urdu mein likhe to Roman Urdu mein, Urdu mein likhe to Urdu mein jawab milta hai, aur voice note sun kar likh kar jawab deta hai. Aap WhatsApp Business app phone pe chalate rahen; aap reply karein to agent us chat se peeche hat jata hai. WhatsApp Starter plan se shuru hota hai.
Starter is $39 a month, billed in US dollars to a card with a 7-day trial; there is no PKR price list. Meta's WhatsApp fees in Pakistan
Questions about WhatsApp auto reply
How do I set up auto reply on WhatsApp Business?
In the WhatsApp Business app, open the Tools tab and switch on an away message or a greeting message, choose when it sends and write the text. Those are free but fixed. For replies that answer the question, connect the number to an AI agent such as Aivastark, which answers from your own content in Roman Urdu, Urdu or English.
Can WhatsApp auto reply answer in Roman Urdu?
The Business app's away message sends whatever you typed, in one language. Aivastark's agent reads each message and replies in its script: Roman Urdu in Roman Urdu, Urdu script in Urdu script, English in English. It is guided by the prompt rather than a hard rule, so a reply can occasionally come back in English.
Can I keep using WhatsApp on my phone?
Yes. Keeping the number on the WhatsApp Business app is the default when you connect it. A reply from your phone takes that chat over and the agent steps back, then picks the chat up after 4 hours of quiet by default, or when you hand it back from the inbox.
Does it send broadcasts or bulk WhatsApp messages?
No. Aivastark answers the messages customers send and doesn't send broadcasts, template campaigns or order confirmations. If you need those, a broadcast tool such as WATI or AiSensy fits better; our comparison pages set out what each costs and does.
How much does WhatsApp automation cost in Pakistan?
Two bills apply. Aivastark's Starter plan, priced in US dollars with a 7-day trial, includes the AI replies. Meta bills your own WhatsApp Business account per delivered message, and service replies inside the 24-hour window have a free allowance of 1,000 a month per number. Our Pakistan pricing guide lists Meta's current rates.
Does it understand WhatsApp voice notes in Urdu?
Yes, from Starter. Voice notes are transcribed and answered in writing, in the customer's script. Set Voice messages to Urdu and every note is read as Urdu rather than written out in Hindi script. If a note can't be downloaded or transcribed, the agent asks the customer to send it again.
Where are WhatsApp chats stored?
Conversations and your knowledge base are stored in AWS's Tokyo region, isolated per organisation, not in Pakistan. Aivastark doesn't train or fine-tune AI models on them, and a GDPR Data Processing Agreement comes with every plan.
What is Aivastark?
Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.
Keep exploring
- AI agents in PakistanEvery page for Pakistani businesses, and the tools compared.
- WhatsApp AI for Pakistani storesCatalogue, sizes, stock, COD and order status for online stores.
- AI chatbot for your websiteThe same agent on your website, in Roman Urdu and English.
- Aivastark vs WATIWhen a broadcast tool fits better, and what each costs.
Turn your WhatsApp away message into real answers.
- 7-day trial
- Keep the Business app
- Roman Urdu replies