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v2.4 · Streaming answers with sources

Your own AI, trained on your own docs, live on your own site.

Aivastark turns your help center, PDFs, and FAQs into a chatbot that answers visitor questions with your content — not the internet's. Embed it in 3 minutes with one line of code.

Live in 3 minutes
No per-resolution fees
helpcenter.northlake.co
A
Aivastark · Support
Typically replies instantly
Can I get a refund if I bought the wrong size?
A
Yes, we offer free returns within 30 days, no restocking fee. Start a return from your order page and we'll email a prepaid label in about 2 minutes. The refund hits your card 3–5 business days after we scan the parcel.
Sources
Returns policy · §2Size guide
Try another question
Powered by AivastarkStreaming
Early teams shipping with Aivastark
Northlake
Mercator
Okra Finance
Parabol
Lumen/CX
Ferric
Halcyon
Kestrel
Northlake
Mercator
Okra Finance
Parabol
Lumen/CX
Ferric
Halcyon
Kestrel
The shift

Support inboxes don't scale. Your team shouldn't have to.

The same dozen questions come in 200 times a week. You hire, you burn out, you hire again. Aivastark answers them honestly, with sources, before they reach a human.

Before Aivastark · Monday, 9:12am
inbox · 47 unread
Refund for wrong size?03:41 · 14h
Do you ship to Singapore?04:02 · 13h
URGENT: order #9912 still not here05:18 · 12h
How do I cancel my subscription?06:47 · 10h
Third email, still no reply07:03 · 10h
Where's my tracking number?07:55 · 9h
+ 41 more like these
Same 12 questions · 200×/wkAvg response · 14hNights & weekends
With Aivastark · same morning
42 auto-resolved · 5 escalated
Refund for wrong size?
Yes, free returns within 30 days. Start one from your order page and we email the label within 2 minutes.
Answered · 1.2sConf. 97%Returns policy §2
Do you ship to Singapore?
Yes, 3–6 business days via DHL. Duties are prepaid so there's nothing to pay on arrival.
Answered · 0.9sConf. 99%Shipping FAQ
URGENT: order #9912 still not here
I'm not fully sure. This looks like a shipping exception. Handing this to Priya on support now.
Escalated · context attachedConfidence below threshold
71% deflectionMedian reply · 1.1sEscalates only when unsure
How it works

From script tag to shipping answers in 3 steps.

Median setup time: 3m 18s
Sources · Northlake
8 indexed · last sync 2 min ago
🔗
northlake.co/help
184 pages · ok
synced
📄
returns-policy-v4.pdf
12 pages · ok
synced
N
Notion · Support playbook
63 pages · syncing 78%
indexing
Z
Zendesk macros
48 items · ok
synced
Pages indexed
2,481
The product

Everything a support teammate does. None of the churn.

Trained on your content, not the internet.

Point Aivastark at URLs, PDFs, DOCX files or custom FAQs. We crawl, chunk, embed with OpenAI, and store them in pgvector so every answer is grounded in your own content.

Pages indexed · 2,481
help.northlake.codone · 184
returns-policy-v4.pdfprocessing
Support playbook · Notionqueued
Custom FAQs · 48 itemsdone
chunk · embed · store
pgvector · index
live
chunks · 18,402
vectors · 1536-dim · OpenAI
last sync · 2s ago
re-indexing62%

Answers in 80+ languages.

Matches the visitor's language automatically. Set a per-market tone in one click.

detected · de🇩🇪
Liefert ihr nach Deutschland?
Aivastark replies in Deutsch
Ja, Lieferung in 3–5 Tagen mit DHL, Zoll inklusive.
detect · translate · localize80+ languages

Knows when to escalate.

Honest when it's unsure. Hands off to your team in Slack with the full thread, so no one asks "please describe again."

confidence · 41%
Visitor
My payout didn't arrive but the dashboard says "Paid."
Aivastark
Let me hand this to Priya. Full thread attached.
escalating#supporthandoff · 0.4s

Learns continuously.

Every thumbs-up and thumbs-down feeds back. New content is re-indexed within minutes.

94.2%
accuracy
re-indexed 2m ago

White-label in one click.

Pick a color. Upload a mark. Aivastark becomes your product.

Northlake
Okra
Mercator
Theme
auto-sync

Enterprise-grade from day one.

Security, residency and admin controls on every plan. Not hidden behind a quote.

Security overview →
SOC 2 Type II
Audited, report on request.
GDPR
DPA included on every plan.
HIPAA-ready
BAA on Enterprise plans.
EU residency
Data stays in Frankfurt.
SSO · SAML / OIDC
Okta, Google, Azure AD.
Audit logs
Stream to S3 or Datadog.
Try it yourself

Ask Aivastark anything. It's trained on a sample SaaS help center right now.

Real streaming answers from a fictional company called Northlake, a DTC apparel brand. Sources cited below each reply.

A
Aivastark · Northlake support
Live · streaming
sandbox
A
Hi! I'm Aivastark. Ask about shipping, returns, sizing, materials, or order tracking.
Want it trained on your docs? Start free →
From real teams

What the people closing the tickets say.

71% tier-1 deflection
"We deflected 71% of tier-1 tickets in the first week. My CX team got their nights back."
HR
Hanna Reid
Head of Support · Okra Finance
14h → 90s reply time
"Cut median response from 14 hours to 90 seconds. Customers stopped apologizing for 'bothering us.'"
MT
Marcus Tan
Founder · Northlake Apparel
3 minutes to live
"One script tag, one coffee, and support was running. Escalations land in Slack with full context so we don't rewrite tickets anymore."
EP
Elena Paredes
CX Lead · Mercator Pay
Connections

Built around the tools you already use.

Aivastark reads from your sources and writes into your inbox. Hover any of the 12 connectors to see what it does.

Slack handoffEmail escalationWebhook APIZapier

Don't see yours? We have an API →

Slack · Escalates with full thread
Gmail · Replies tagged with Aivastark
Zendesk · Tickets imported as sources
Notion · Pages sync every 5 min
Drive · PDFs and Docs as knowledge
Shopify · Order status lookups
HubSpot · Deals & contacts context
Linear · Bug reports with context
Jira · Auto-files on escalation
Discord · Community mod-bot
Stripe · Billing lookups & refunds
Webflow · One-click embed
Pricing

Flat pricing. No per-resolution fees.

You pay for the product, not the panic. Switch plans any time.

Starter
For solo founders
$20/mo

One site, one brain. Enough to cover the top 20 questions.

Start free
  • 1 widget · 1 source
  • 500 conversations / mo
  • Streaming answers with sources
  • Email escalation
  • White-label

Right for you if: you're pre-PMF and answering the same 10 questions yourself.

GrowthPopular
For growing teams
$60/mo

Multiple sources, white-label, escalation rules. What most teams pick.

Start 14-day trial
  • 5 widgets · 10 sources
  • 5,000 conversations / mo
  • White-label + custom domain
  • Slack, Intercom, Zendesk handoff
  • Analytics & CSAT
  • 2 team seats included

Right for you if: you have >500 tickets/mo and a real help center.

Enterprise
For regulated teams
Custom

SSO, SAML, BAA, EU residency, dedicated success.

Talk to founder
  • Unlimited widgets & sources
  • Unlimited conversations
  • SSO (SAML/OIDC), SCIM
  • HIPAA BAA · EU residency
  • Audit log streaming
  • Named success engineer

Right for you if: compliance or procurement owns the call.

Flat monthly pricing. No surprise bills.

Compare plans in detail
FeatureStarterGrowthEnterprise
Conversations / mo5005,000Unlimited
Sources110Unlimited
Widgets15Unlimited
White-label
Slack / Intercom / Zendesk handoff
SSO (SAML / OIDC)
HIPAA BAA · EU residency
Audit log streaming
SupportEmailPriority email + SlackDedicated engineer
Good questions

The stuff most teams ask before signing up.

What happens when Aivastark doesn't know the answer?
It says so. Aivastark has a confidence threshold; below it, it escalates to a human with the full thread attached. No hallucinated tracking numbers, no fake policy quotes.
Can I see every conversation?
Yes. Every message, source used, confidence score and resolution outcome is in your dashboard and exportable as CSV or via API.
How do you handle PII?
PII is redacted before it reaches the model and never used for training. On Enterprise, data stays in your region and can be auto-purged after 30 days.
Will Aivastark sound like our brand?
Upload five example replies in your voice and Aivastark matches tone, formality and emoji use. Update any time.
Which languages does it handle well?
80+, with top accuracy in English, Spanish, French, German, Portuguese, Japanese, Korean, Mandarin, Bahasa Melayu, and Hindi. Others are supported; quality varies with training data.

Your customers are already waiting.

Be answering them in 3 minutes.

No card · Cancel any time · Your data, your region