--- title: "Aivastark — WhatsApp AI agent for UAE businesses" description: "An AI agent for your WhatsApp number that answers UAE customers in Arabic or English, day and night, from your own store and policies, with voice notes." canonical: "https://www.aivastark.com/uae/whatsapp-ai-agent" source: "https://www.aivastark.com/uae/whatsapp-ai-agent.md" updated: "2026-10-28" --- # Aivastark — WhatsApp AI agent for UAE businesses > An AI agent for your WhatsApp number that answers UAE customers in Arabic or English, day and night, from your own store and policies, with voice notes. Your customers in Dubai, Abu Dhabi and Sharjah message you on WhatsApp in Arabic, English or both. Aivastark's AI agent answers them from your own website, catalogue and policies, at any hour, and hands the chat to your team when a person is needed. ## What is a WhatsApp AI agent? A WhatsApp AI agent is software that answers your customers' WhatsApp messages for you, from your own website, catalogue and policies. Aivastark's agent replies in Arabic or English, whichever the customer wrote in, transcribes voice notes and answers them in writing, looks up live products and orders in Shopify or WooCommerce, and hands the chat to your team when a customer asks for a person. It runs on Meta's official WhatsApp Business Platform. ## What your customers ask on WhatsApp Most WhatsApp messages to a UAE business are the same handful of questions, in Arabic or English, and many arrive after closing. The agent answers them from your own content and passes the rest to your team. - **Is it in stock, in my size?** — Live prices, sizes and stock from Shopify or WooCommerce, answered in the customer's language. - **Do you deliver to Sharjah, and when?** — Delivery areas, times and charges from your own policy page, quoted as you wrote them. - **Cash on delivery?** — Payment options from your policies. On WooCommerce the agent can place a cash-on-delivery order after the customer confirms. - **Where is my order?** — Order status and the tracking link from Shopify (order number) or WooCommerce (order number and billing email). - **Are you open on Friday?** — Opening hours, branches and contact details from your website, any time of day. - **Can I talk to someone?** — A request for a person, in Arabic or English, hands the chat to your team with the whole thread. ## Arabic and English, in the customer's own words The agent answers in the language and script of the customer's latest message: Arabic script gets Arabic, English gets English, and Arabizi (Arabic typed in Latin letters, such as “3ndkom delivery?”) gets Arabizi back. It is guided behaviour rather than a hard rule, so test it on your own questions before you go live. - **Replies in the language it was asked in** — Arabic, English and 80+ other languages, read from each message. (every plan) - **Arabizi stays Arabizi** — A message in Latin letters and numbers gets a reply in the same style, not converted to Arabic script. (every plan) - **You choose the languages** — Limit replies to Arabic and English; a message in any other language gets your primary one. (every plan) - **Arabic voice notes** — Transcribed and answered in text on WhatsApp, Instagram, Messenger and Telegram. Set Voice messages to Arabic to pin the language. (Starter and above) ## On the WhatsApp number your customers already have Aivastark connects to Meta's official WhatsApp Business Platform (Cloud API). You can keep the WhatsApp Business app on your phone: when you or your staff reply from it, the agent steps back from that chat. - **Meta's official Cloud API** — Connected with Meta's Embedded Signup. Meta bills its message fees to your own WhatsApp Business account. (Starter and above) - **Keep the WhatsApp Business app** — Connect the number you already use; the app keeps working on your phone. (Starter and above) - **Reply from the phone to take over** — The agent goes quiet in that chat until four quiet hours pass (you can change that) or you hand it back. (Starter and above) - **Click-to-WhatsApp ads** — The ad's headline and text reach the agent, so “available?” means the product in the ad, for 72 hours of that chat. (Starter and above) - **One answer to a burst** — It waits a few seconds (7 by default, up to 45) so three quick messages get one reply. (Starter and above) ## Answers from your store, not from memory For an online store the agent searches your Shopify or WooCommerce catalogue on every question, so prices, sizes and stock are today's, and it looks up orders. Prices come in your store's currency, so a store priced in dirhams quotes dirhams. - **Live prices and stock** — Searched in your catalogue on each question; on Shopify, filtered by size and colour. (Starter and above) - **Product photos in the chat** — Up to three photos on WhatsApp, Instagram and Messenger from a Shopify catalogue, each with name, price and link. (Starter and above) - **Order status** — Shopify needs the order number; WooCommerce also asks for the billing email. (Starter and above) - **Cash-on-delivery orders on WooCommerce** — Placed in the chat after the customer confirms the read-back. On other stores the details go to your team. (Starter and above) ## Hands over to your team, in Arabic or English With human handoff on, the agent passes the chat to your team when a customer asks for a person, sounds upset, or still isn't helped after a few tries. “أريد التحدث مع موظف” and “can I talk to someone?” both count, and your team answers from one inbox. - **Asks for a person in either language** — “حولني لموظف” or “talk to a human” hands the chat over with the thread and contact attached. (Solo and above) - **Legal and fraud words escalate** — Words such as محامي (lawyer) or احتيال (fraud) send the chat to your team too. (Solo and above) - **Translate your reply into Arabic** — A teammate who writes in English can translate the draft into Arabic before sending it. (every plan) ## Live on WhatsApp in four steps 1. **Train it on your business** — Add your website, upload your policies and price lists, and connect Shopify or WooCommerce. Arabic and English pages both work. 2. **Connect WhatsApp** — Sign in with Meta, pick your number and keep the WhatsApp Business app if you use it. Instagram and Messenger connect the same way. 3. **Set languages and handoff** — Choose Arabic and English as reply languages if you want only those, pin Voice messages to Arabic if most notes are Arabic, and switch on human handoff. 4. **Test it, then go live** — Message your own number in Arabic, English and a voice note, check the answers, and fill any gaps in the knowledge base. ## What it doesn't do Aivastark answers the customers who message you on WhatsApp, in Arabic and English, from your own content. It is not a broadcast tool, and it doesn't keep data in the UAE. - **No broadcasts or template campaigns** — It answers the customers who message you. WhatsApp campaigns, broadcasts and order-confirmation templates need a broadcast tool. - **Meta's fees are separate** — Meta bills replies past 1,000 a month per number to your WhatsApp Business account; Aivastark doesn't resell them. - **No voice replies** — Voice notes are answered in text; the agent doesn't send audio back. - **Data is stored in Tokyo** — Conversations are kept in AWS's Tokyo region, not in the UAE. ## Which plan you need for WhatsApp WhatsApp, Instagram, Messenger and Telegram start on Starter, with a 7-day trial (card required). The Free plan answers on your website, so you can try the Arabic and English answers there first; Solo adds human handoff. - **Free** — Try it on your website first: Website chat widget, Arabic, English and 80+ languages, Knowledge base from your site and documents. - **Solo** — Bring your team in: Human handoff in Arabic and English, Email alerts with a summary, Pre-chat form. - **Starter** — Answer WhatsApp, Instagram and Messenger: WhatsApp, Instagram, Messenger and Telegram, Arabic voice notes transcribed and answered, Shopify and WooCommerce tools, Click-to-WhatsApp ad context. ## بالعربية وكيل ذكاء اصطناعي يرد على رسائل واتساب لنشاطك التجاري في الإمارات بالعربية أو بالإنجليزية حسب لغة العميل، من محتوى موقعك وكتالوج متجرك. يحوّل الرسائل الصوتية إلى نص ويرد عليها كتابةً، ويمكنك الاستمرار في استخدام تطبيق واتساب للأعمال على هاتفك، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف. ## Frequently asked questions ### What is the best WhatsApp chatbot for a business in the UAE? The one that answers what your customers actually ask, in the language they write in. For most UAE businesses that means Arabic and English, voice notes, live prices and stock, delivery and payment questions, and a clean handover to your team. Aivastark is an AI agent built for that. If your main job is sending broadcasts and template campaigns, a broadcast-first WhatsApp platform fits better, because Aivastark doesn't send them. ### Can a WhatsApp chatbot reply in Arabic? Yes. Aivastark's agent replies in the language and script of each customer's message: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi. You can limit it to Arabic and English in the Reply languages setting. It is guided behaviour, so test it with your own questions before going live. ### Can I keep using the WhatsApp Business app on my phone? Yes. Keeping your number on the WhatsApp Business app is the default when you connect it, and the app keeps working on your phone. When you or your staff reply from the phone, the agent steps back from that chat and takes it back after four hours of quiet, a time you can change, or when you hand it back from the inbox. ### How much does WhatsApp cost a UAE business with an AI agent? Two bills. Aivastark's plan is billed in US dollars and includes WhatsApp from Starter. Meta charges per delivered message: since 1 October 2026 every reply inside the 24-hour window costs AED 0.0576 in the UAE after the first 1,000 a month per number. Our UAE WhatsApp pricing guide has the full breakdown and worked examples. ### Does it answer customers who come from click-to-WhatsApp ads? Yes. When a customer taps your ad and writes “is this available?”, the agent sees the ad's headline and text and answers about that product, from your catalogue and policies, at any hour. It remembers the ad for 72 hours of that chat, and Meta doesn't charge for messages inside the free entry point window the ad opens. ### Where is my WhatsApp data stored? Conversations and your knowledge base are stored in AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on them, and a GDPR Data Processing Agreement comes with every plan. If your business has to keep data inside the UAE, Aivastark is not the right fit. ### Can it send WhatsApp broadcasts or order confirmations? No. Aivastark answers the customers who message you; it doesn't send WhatsApp template campaigns, broadcasts or order-confirmation messages for website orders. Inside a conversation it can send up to three optional follow-up nudges to a customer who went quiet, within Meta's 24-hour window, and only if you switch them on. ### What is Aivastark? Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person. ## Related - [AI customer support for UAE businesses](https://www.aivastark.com/uae) — every channel and feature for the UAE. - [WhatsApp pricing in the UAE](https://www.aivastark.com/uae/whatsapp-business-api-pricing) — Meta's UAE rates in dirhams, and what an AI agent's replies cost. - [Arabic AI chatbot](https://www.aivastark.com/arabic-ai-chatbot) — Arabic script, Arabizi and voice notes. - [WhatsApp integration](https://www.aivastark.com/integrations/whatsapp) — Connecting your number and keeping the Business app. ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-10-28* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/uae/whatsapp-ai-agent. Questions: support@aivastark.com · Security: security@aivastark.com