--- title: "Aivastark — AI concierge for UAE hotels and tour operators" description: "An AI concierge for UAE hotels, holiday homes and tour operators: answers guests on check-in, transfers and pickups in 80+ languages, and books tour slots." canonical: "https://www.aivastark.com/uae/hotel-tourism-chatbot" source: "https://www.aivastark.com/uae/hotel-tourism-chatbot.md" updated: "2026-10-28" --- # Aivastark — AI concierge for UAE hotels and tour operators > An AI concierge for UAE hotels, holiday homes and tour operators: answers guests on check-in, transfers and pickups in 80+ languages, and books tour slots. Guests write before they land and while the front desk has a queue: what time is check-in, is the airport transfer included, where is the safari pickup. Aivastark answers them from your own pages in Russian, Hindi, Chinese, German, Arabic, English and the rest of 80+ languages, and passes anything else to your team. ## What is an AI concierge for a hotel or tour operator? An AI concierge is a chat agent that answers guests' questions from your own website, FAQs and policy documents. Aivastark's agent answers check-in times, transfers, pickups, what a tour includes and your cancellation policy in 80+ languages on your website, WhatsApp and Instagram. Small tour operators can let guests book a slot on Google Calendar or Cal.com, it captures leads, and it hands the chat to your front desk when a guest asks for a person. Room bookings stay on your own booking engine. ## What guests ask before and during their stay Guests ask the same dozen questions in a dozen languages, often from another time zone and often the night before they fly. The agent answers them from your own pages and hands the rest to your team. - **What time is check-in, and can we arrive early?** — Check-in, check-out, early arrival and late check-out rules, from your policy pages. - **Is the airport transfer included?** — Transfers from DXB, DWC or Abu Dhabi airport and what they cost, as your pages describe them. - **Where is the pickup for the safari?** — Pickup areas, times and meeting points for each tour, from your tour pages. - **What's included in the dhow cruise?** — Dinner, drinks, timings and what to wear, from your brochures and FAQs. - **Can I cancel if my flight changes?** — Your cancellation and no-show terms, quoted from the document you upload. - **Do you speak Russian?** — Guests writing in Russian, Hindi, Chinese or German get answers in their own language. ## Answers every guest in the language they wrote in Guests from Russia, India, China, Germany and the Gulf write in their own language, and the agent replies in the language of each message, using the content you've added. Leave it open to 80+ languages, or limit it to the ones your front desk reads so a handover never lands in a language nobody on shift can answer. - **80+ languages** — Russian, Hindi, Chinese, German, French and more, detected from each message. (every plan) - **Reply languages you choose** — Up to eight; a message in any other language gets your primary one. (every plan) - **Arabic laid out right to left** — Arabic replies in the website widget align right; English in the same chat stays left to right. (every plan) - **Translate your reply into Arabic** — A teammate writing in English can translate the draft into Arabic before sending it. (every plan) ## Check-in, transfers and what's included, from your own pages The agent answers from what you give it: your website, the FAQs you write and documents such as house rules, a transfer price list or tour itineraries. A holiday-home operator in JBR can cover key collection, parking and the Tourism Dirham fee; a dhow cruise in Dubai Marina can cover boarding times, the dinner menu and what to wear. - **Your pages, read and indexed** — Rooms, tours, transfers and policies from your website. (every plan) - **House rules and itineraries** — Upload PDF, Word (DOCX), TXT or Markdown files: house rules, transfer prices, tour plans. (every plan) - **Seasonal answers as FAQs** — Summer rates, Ramadan dining hours or winter safari times, added as FAQs when they change. (every plan) - **Refresh when your site changes** — Re-crawl a website source on demand, up to once a day per source. (Starter and above) ## Tour slots booked, leads captured, rooms sent to your booking engine A small tour operator can let guests book a slot on Google Calendar or Cal.com inside the chat. For rooms, the agent shares the link to your own booking engine from your content, because Aivastark isn't linked to any PMS or channel manager. Group, wedding and corporate enquiries are captured as leads with an intent score. - **Tour-slot booking** — Free slots from Google Calendar or Cal.com, booked inside the chat; with Calendly it sends a one-time booking link. (Starter and above) - **Group and event enquiries** — Name, email and phone asked for when a guest wants a group quote or a wedding package. (every plan) - **Intent score** — Each lead scored 0 to 100 from what the guest asked, with the reasons listed. (every plan) - **Lead webhook and HubSpot** — Group and corporate enquiries sent to your endpoint or HubSpot as they're captured. (Solo and above) - **Your booking engine link** — Room questions end with the link to your own booking engine, taken from your content. (every plan) ## Hands the guest to your front desk with the whole thread With human handoff on, the agent passes the chat to your team when a guest asks for a person, sounds upset or still isn't helped after a few tries. Asking in Arabic, such as “شخص حقيقي”, or in English both count, and your front desk replies from one inbox that also holds WhatsApp, Instagram and email from Starter. - **Human handoff** — The thread and the guest's contact details go with it, in the language the guest used. (Solo and above) - **Handoff alerts** — An email to the front desk with a summary and the latest messages. (Solo and above) - **Pre-chat form** — Ask for the guest's name and booking reference before the chat starts. (Solo and above) - **Tickets with SLA targets** — Lost property, billing queries and complaints become tickets your team follows up. (Starter and above) ## Ready for guests in four steps 1. **Add your pages and policies** — Rooms or tours, transfers, house rules and cancellation terms, in English, Arabic or both. 2. **Add your booking links and calendar** — Put your booking engine link in your content, and connect Google Calendar or Cal.com if guests book tour slots. 3. **Connect your channels** — The website widget first; WhatsApp, Instagram and Messenger from Starter, with handoff to the front desk switched on. 4. **Test it as a guest** — Ask in Russian, Arabic and English about check-in, pickups and cancellations, and fill any gaps you find. ## What it doesn't do A hotel or tour operator should know where the agent stops before a guest does. - **No PMS or channel manager** — Opera, Cloudbeds, Mews and Booking.com aren't integrated, so it can't see live room availability or rates. - **Rooms are booked on your booking engine** — The agent shares your booking link; it doesn't reserve rooms or hold inventory. - **No payments or deposits** — It takes no payments; deposit and payment questions are answered from your own policy. - **Chats, not calls** — There is no phone line and no SMS; guests reach it on your website, WhatsApp, Instagram, Messenger, Telegram and email. - **Data is stored in Tokyo** — Guest conversations are kept in AWS's Tokyo region, not in the UAE. ## Which plan a hotel or tour operator needs Guest answers in 80+ languages are on the Free plan, on your website. Solo adds handoff to your front desk; Starter adds tour-slot booking, contacts, tickets and WhatsApp, Instagram and Messenger. - **Free** — Answer guests on your website: Website chat widget, 80+ languages, Group enquiries with intent scores. - **Solo** — Bring the front desk in: Human handoff, Handoff alerts by email, Pre-chat form. - **Starter** — Book tours and answer every channel: Tour-slot booking on Google Calendar or Cal.com, WhatsApp, Instagram and Messenger, Contacts and tickets, Voice notes answered in text. ## بالعربية وكيل ذكاء اصطناعي للفنادق وبيوت العطلات ومنظمي الرحلات في الإمارات، يجيب الضيوف عن مواعيد تسجيل الوصول والنقل من المطار ونقاط الاستلام وما تشمله الرحلة وسياسة الإلغاء، بأكثر من ثمانين لغة ومن محتوى موقعك. يستطيع منظمو الرحلات الصغيرة إتاحة حجز المواعيد عبر Google Calendar أو Cal.com، أما حجز الغرف فيتم عبر رابط محرك الحجز الخاص بالفندق، وينقل الوكيل المحادثة إلى موظفي الاستقبال عند الحاجة. ## Frequently asked questions ### What is the best chatbot for a hotel in Dubai? One that answers guests from your own policies in the languages they write in, and hands over to the front desk cleanly. Aivastark answers check-in, transfer and policy questions in 80+ languages on your website, WhatsApp and Instagram, and sends room bookings to your own booking engine. If you need live room availability from your PMS, it isn't the right tool: it has no PMS integration. ### Can an AI concierge answer guests in Russian, Hindi or Chinese? Yes. The agent detects the language of each message and replies in it, across 80+ languages, Russian, Hindi, Chinese and German included. You can limit replies to the languages your team reads; a message in another language then gets your primary one. It is guided behaviour, so test a few questions in each language your guests use. ### Can guests book a desert safari or tour slot in the chat? Yes, from Starter, if your slots live in Google Calendar or Cal.com: the agent offers the free times and books one inside the chat. With Calendly it sends a one-time booking link instead. It doesn't take deposits or payments, so collect those the way you do today. ### Can it check live room availability? No. Aivastark has no PMS, channel manager or booking-engine integration, so Opera, Cloudbeds, Mews and Booking.com aren't linked and it can't see live rooms or rates. It answers from your pages and FAQs and gives guests your own booking engine link to reserve a room. ### Can the chatbot hand a guest to the front desk? Yes, with human handoff switched on (Solo). The agent hands over when a guest asks for a person, sounds upset or still isn't helped after a few tries, including Arabic requests such as “أريد التحدث مع موظف” or “شخص حقيقي”. The front desk gets an email alert and replies from one inbox with the whole thread. ### Will it answer guests who message on WhatsApp before they fly? Yes, from Starter. Guests abroad can message your WhatsApp Business number, and the agent answers in their language through Meta's official platform; you can keep the WhatsApp Business app on the front desk phone. Voice notes are transcribed and answered in text, and Meta bills its own message fees to your WhatsApp Business account. ### How do Ramadan hours or summer rates get into the answers? Add them as FAQs or update the page they live on. On Free and Solo a changed website source has to be deleted and added again; from Starter you can refresh it on demand once a day, and Growth re-crawls on a schedule. An FAQ you add is used from then on. ### Where is guest conversation data stored? In AWS's Tokyo region, isolated per organisation, not in the UAE. Aivastark doesn't train or fine-tune AI models on guest conversations, a GDPR Data Processing Agreement comes with every plan, and Aivastark holds no compliance certification. Ask guests to send passport or card details through your usual process, not the chat. ### What is Aivastark? Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person. ## Related - [AI customer support for UAE businesses](https://www.aivastark.com/uae) — every channel and feature for the UAE. - [AI receptionist](https://www.aivastark.com/ai-receptionist) — Questions, bookings and handoff for a front desk. - [Arabic AI chatbot](https://www.aivastark.com/arabic-ai-chatbot) — Arabic script, Arabizi and right-to-left replies, and where it can slip. - [WhatsApp integration](https://www.aivastark.com/integrations/whatsapp) — Connecting your number and keeping the Business app on the desk phone. ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-10-28* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/uae/hotel-tourism-chatbot. Questions: support@aivastark.com · Security: security@aivastark.com