---
title: "Aivastark — AI customer support agent for UAE businesses"
description: "An AI agent that answers UAE customers in Arabic and English on your website, WhatsApp, Instagram and email, captures leads, books appointments and hands over."
canonical: "https://www.aivastark.com/uae"
source: "https://www.aivastark.com/uae.md"
updated: "2026-10-28"
---

# Aivastark — AI customer support agent for UAE businesses

> An AI agent that answers UAE customers in Arabic and English on your website, WhatsApp, Instagram and email, captures leads, books appointments and hands over.

Your customers in Dubai, Abu Dhabi and Sharjah reach you on your website, WhatsApp, Instagram and email, in Arabic, English or both. Aivastark's AI agent answers them all from your own content, captures leads, books appointments and hands the chat to your team when a person is needed.

## What is an AI customer support agent?

An AI customer support agent answers your customers' questions for you, on every channel, from your own website, documents and catalogue. Aivastark's agent replies in Arabic or English, whichever the customer wrote in, on your website, WhatsApp, Instagram, Messenger, Telegram and email. It captures and scores leads, books appointments on Google Calendar or Cal.com, looks up Shopify and WooCommerce orders, and hands the chat to your team in one inbox.

## What UAE customers ask

- **How much is it?** — Prices, packages and what's included, from your own pages, price lists and catalogue.
- **Can I book Saturday morning?** — Free slots from Google Calendar or Cal.com, booked inside the chat (Starter).
- **Is it in stock?** — Live stock and prices from Shopify or WooCommerce, in the store's own currency.
- **Where is my order?** — Order status and the tracking link from Shopify or WooCommerce.
- **What are your Ramadan hours?** — Opening hours, branches and holiday timings from your website, any time of day.
- **Can I talk to someone?** — A request for a person, in Arabic or English, hands the chat to your team with the whole thread.

## A website chatbot that answers in Arabic and English

The website chatbot answers visitors from your own pages, documents and FAQs, on every plan. An Arabic question is translated into your content's language before the search, and the widget lays Arabic out right to left. It installs with one script tag, or the WordPress plugin or Shopify app.

- **Answers from your content** — Website crawl, PDF and Word documents, and FAQs you write. (every plan)
- **Arabic right to left** — Each Arabic paragraph laid out right to left; English stays left to right. (every plan)
- **Your brand** — Your name, colours, logo and persona on the widget. (every plan)

## WhatsApp, Instagram and email, answered by the same agent

The agent that answers your website also answers WhatsApp, Instagram DMs, Facebook Messenger, Telegram and email, from the same knowledge and in the same languages. Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text.

- **WhatsApp on your own number** — Through Meta's official platform; keep the WhatsApp Business app on your phone. (Starter and above)
- **Instagram and Messenger DMs** — Direct messages answered with the same catalogue and policies. (Starter and above)
- **Email in the same inbox** — Any mailbox over IMAP/SMTP; threads land beside your chats. (Starter and above)
- **Voice notes in Arabic** — Transcribed and answered in writing; pin Voice messages to Arabic. (Starter and above)

## Turns questions into leads and booked appointments

When a customer asks for a quote, a callback or an appointment, the agent asks for their details itself, scores the lead from 0 to 100 with the reasons, sends it to your team or your CRM, and books the slot on Google Calendar or Cal.com.

- **Agent-led lead capture** — Name, email and phone collected when a customer asks for a quote or a callback. (every plan)
- **Intent score** — 0 to 100 from what the customer asked and did, with the reasons. (every plan)
- **Lead webhook and HubSpot** — Each lead sent to your endpoint or HubSpot as it is captured. (Solo and above)
- **Calendar booking** — Books on Google Calendar or Cal.com; with Calendly it sends a one-time link. (Starter and above)

## Hands over to your team, in Arabic or English

With human handoff on, the agent passes the chat to your team when a customer asks for a person, sounds upset, or still isn't helped after a few tries. “أريد التحدث مع موظف” and “can I talk to someone?” both count. Your team works every channel from one inbox, with tickets for anything that needs follow-up.

- **Handoff in either language** — “حولني لموظف” or “talk to a human” hands the chat over with the thread attached. (Solo and above)
- **One inbox** — Every conversation in one list, with canned responses. (every plan)
- **Tickets with SLA targets** — Opened when the agent can't resolve something; synced to Zendesk, Freshdesk or HubSpot. (Starter and above)
- **Translate your reply into Arabic** — Write the draft in English and translate it into Arabic before sending. (every plan)

## Arabic, English and Arabizi, in the customer's own words

The agent answers in the language and script of the customer's latest message: Arabic script gets Arabic, English gets English, and Arabizi (Arabic typed in Latin letters) gets Arabizi back. You can limit replies to Arabic and English. It is guided behaviour, so test it on your own questions before going live.

- **Replies in the customer's language** — Arabic, English and 80+ other languages, read from each message. (every plan)
- **Arabizi stays Arabizi** — Latin letters and numbers get a reply in the same style. (every plan)
- **You choose the languages** — Arabic and English only, with one as the primary for anything else. (every plan)

## What it costs in the UAE

Aivastark's plan covers the AI agent and is billed in US dollars; the website chatbot is on the Free plan, and WhatsApp, Instagram and Messenger are included from Starter. If you use WhatsApp, Meta bills its own per-message fees to your WhatsApp Business account, in dirhams if you choose AED. Aivastark doesn't resell or mark up Meta's fees.

Meta's WhatsApp fees in the UAE, per delivered message, from 1 October 2026 (checked 28 October 2026):

| Category | What it is | Dirhams | US dollars |
|---|---|---|---|
| Marketing | Templates you start to promote something: offers, launches, abandoned-cart reminders. | AED 0.2115 | $0.0576 |
| Utility | Templates tied to something the customer did: order, delivery and booking updates. | AED 0.0576 | $0.0157 |
| Authentication | One-time passcodes for sign-in and verification. | AED 0.0576 | $0.0157 |
| Service | Free-form replies inside the 24-hour window after the customer's last message. Every reply an AI agent sends is one. | AED 0.0576 | $0.0157 |

Every reply the agent sends on WhatsApp inside the 24-hour window is a service message. Each WhatsApp number gets 1,000 free a month; after that Meta charges the UAE service rate per message. Plans are billed in US dollars; dirhams are at the fixed rate of 3.6725 to the dollar. Full guide: https://www.aivastark.com/uae/whatsapp-business-api-pricing.md

## Pages for UAE businesses

By feature:

- [AI chatbot for your website](https://www.aivastark.com/uae/ai-chatbot-for-website) — Answers visitors in Arabic and English, captures leads and books appointments.
- [AI customer service](https://www.aivastark.com/uae/ai-customer-service) — AI answers first; your team gets one inbox, tickets with SLA targets and handoff.
- [AI sales agent](https://www.aivastark.com/uae/ai-sales-agent) — Answers buying questions, scores every lead 0–100 and books the meeting.
- [WhatsApp AI agent](https://www.aivastark.com/uae/whatsapp-ai-agent) — Arabic and English answers on your WhatsApp number, day and night.

By industry:

- [Car rental chatbot](https://www.aivastark.com/uae/car-rental-chatbot) — Documents, deposits, insurance and airport delivery answered; test drives booked.
- [Ecommerce chatbot](https://www.aivastark.com/uae/ecommerce-chatbot) — Stock, sizes, dirham prices and order status for Shopify and WooCommerce stores.
- [Education chatbot](https://www.aivastark.com/uae/education-chatbot) — Course, fee and schedule questions answered for institutes and tutoring centres, with trial classes booked.
- [Hotel and tourism chatbot](https://www.aivastark.com/uae/hotel-tourism-chatbot) — Check-in, transfers, pickups and what's included, answered for guests in 80+ languages.
- [Real estate chatbot](https://www.aivastark.com/uae/real-estate-chatbot) — Listing questions, viewings and buyer leads for UAE brokerages, day and night.
- [Salon and spa booking](https://www.aivastark.com/uae/salon-spa-booking) — Prices, stylists and free slots answered on Instagram and WhatsApp, with the appointment booked.

## Set it up

1. **Train it on your business** — Add your website, upload your policies and price lists, and connect Shopify or WooCommerce if you sell online. Arabic and English content both work.
2. **Put it on your channels** — Paste the widget on your website, then connect WhatsApp, Instagram, Messenger and email from Starter.
3. **Set languages and handoff** — Choose Arabic and English as reply languages if you want only those, connect your calendar, and switch on human handoff.
4. **Test it, then go live** — Ask it what your customers ask, in Arabic and English, check the answers, and fill any gaps in the knowledge base.

## Your data, and the UAE's data protection law

Aivastark is a managed service. Your knowledge base and conversations are stored in AWS's Tokyo region, not in the UAE, and kept separate from other customers' data. If your sector has to keep data inside the UAE, as health data often must, Aivastark is not the right fit. This is a description, not legal advice.

- **Where it is stored** — AWS ap-northeast-1 (Tokyo), isolated per organisation. There is no UAE data residency option.
- **Training** — Aivastark doesn't train or fine-tune AI models on your content.
- **Agreement** — A GDPR Data Processing Agreement comes with every plan.
- **Certifications** — Aivastark holds no compliance certification, in the UAE or elsewhere.
- **The UAE law** — The Personal Data Protection Law, Federal Decree-Law No. 45 of 2021, came into force on 2 January 2022. Free zones with their own data protection law, such as DIFC and ADGM, are covered by those instead. Transfers outside the UAE are allowed to countries with adequate protection or on grounds such as a contract or the person's consent.

## What it doesn't do

- **No broadcasts or template campaigns** — It answers the customers who message you. WhatsApp campaigns, broadcasts and order-confirmation templates need a broadcast tool.
- **No UAE data residency** — Data is stored in Tokyo. If your data has to stay in the UAE, this isn't the right tool.
- **Billed in US dollars** — Your card is charged in dollars. Dirham amounts on this page use the fixed rate of 3.6725, and your bank may add a card fee.
- **Support is in English** — The agent speaks Arabic to your customers; Aivastark's own team answers you in English, by email.
- **Chats, not calls** — There is no phone line and no SMS. In-widget voice calling is a beta on Growth.
- **Instagram comments aren't live yet** — It answers Instagram and Messenger DMs; replies to post comments are waiting on Meta's review.

## Which plan a UAE business needs

- **Free** — Website chat and leads: Website chat widget, Arabic, English and 80+ languages, Lead capture with intent scores.
- **Solo** — Bring your team in: Human handoff in Arabic and English, Email alerts with a summary, Lead webhook and HubSpot.
- **Starter** — Every channel, booking and tickets: WhatsApp, Instagram, Messenger, Telegram and email, Calendar booking, Shopify and WooCommerce tools, Tickets and contacts.

## بالعربية

Aivastark وكيل خدمة عملاء بالذكاء الاصطناعي لنشاطك التجاري في الإمارات. يرد على عملائك على موقعك الإلكتروني وواتساب وإنستغرام وماسنجر وتيليجرام والبريد الإلكتروني، بالعربية أو بالإنجليزية حسب لغة رسالة العميل، من محتوى موقعك وملفاتك وكتالوج متجرك. يجمع بيانات العملاء المهتمين، ويحجز المواعيد، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف. الدردشة على الموقع متاحة مجاناً، والقنوات الأخرى متاحة من باقة Starter.

## Frequently asked questions

### What is the best AI chatbot for a business in the UAE?

One that answers from your own content in Arabic and English, on the channels your customers use, and turns chats into leads and bookings. For most UAE businesses that means the website, WhatsApp and Instagram, Arabic laid out right to left, voice notes, calendar booking and a clean handover to your team. Aivastark does all of that, with the website chatbot on the Free plan.

### Can an AI agent answer customers in Arabic and English?

Yes. Aivastark's agent replies in the language and script of each customer's message: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi, on every channel. You can limit replies to Arabic and English. Its Arabic leans toward Modern Standard Arabic, and it is guided behaviour, so test it with your own questions first.

### Which channels does Aivastark answer for UAE businesses?

Your website on every plan, Free included. From Starter it also answers WhatsApp on your own number, Instagram DMs, Facebook Messenger, Telegram and email, all from the same knowledge and into one inbox. It doesn't answer phone calls or SMS; in-widget voice calling is a beta on Growth.

### How much does an AI customer support agent cost in the UAE?

The website chatbot is free, with no card. Paid plans are billed in US dollars with a 7-day trial, and this page shows each in dirhams at the fixed rate of 3.6725. If you add WhatsApp, Meta charges its own fees: in the UAE a reply costs AED 0.0576 after the first 1,000 a month per number.

### Can I pay in dirhams?

Aivastark's plans are priced and billed in US dollars; the dirham amounts on this page use the fixed rate of 3.6725 dirhams to the dollar. Meta's WhatsApp fees can be billed in dirhams: Meta added AED as a billing currency on 1 April 2026, and an account's currency can't be changed once it is chosen.

### Is my data stored in the UAE?

No. Aivastark stores knowledge-base content and conversations in AWS's Tokyo region, isolated per organisation, and doesn't train or fine-tune AI models on them. A GDPR Data Processing Agreement comes with every plan, and Aivastark holds no compliance certification. If your business has to keep data inside the UAE, Aivastark is not the right fit.

### Which UAE businesses is Aivastark built for?

Businesses whose customers ask the same questions on chat: online stores, real-estate brokerages, hotels and tour operators, car rental companies, training centres, and salons and spas, among others. It is not a fit for clinics or anyone who must keep health data inside the UAE, because conversations are stored in Tokyo.

### Does Aivastark have an office or a phone number in the UAE?

No. Aivastark is a managed online service with no UAE office or phone line. You sign up and set it up yourself in minutes, and Aivastark's own support team answers you in English by email, while the agent itself talks to your customers in Arabic and English.

### Is there a free trial?

The Free plan answers on your website with no card, so you can test Arabic and English there first. WhatsApp, Instagram and Messenger start on Starter, which comes with a 7-day trial (card required).

### What is Aivastark?

Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person.

## Related

- [Arabic AI chatbot](https://www.aivastark.com/arabic-ai-chatbot) — Arabic script, Arabizi and voice notes, and where it can still slip.
- [WhatsApp pricing in the UAE](https://www.aivastark.com/uae/whatsapp-business-api-pricing) — Meta's UAE rates in dirhams, and what an AI agent's replies cost.
- [All features](https://www.aivastark.com/features) — Everything the agent does, on every plan.
- [Pricing](https://www.aivastark.com/pricing) — Every plan, priced in US dollars.

## Pricing

Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led.

Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing

---

*Aivastark · https://www.aivastark.com · updated 2026-10-28*

This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/uae.

Questions: support@aivastark.com · Security: security@aivastark.com