--- title: "Aivastark — WhatsApp Integration" description: "Answer WhatsApp Business messages 24/7 with the same AI agent as your website widget: one knowledge base, one inbox, and a human when it can't answer." canonical: "https://www.aivastark.com/integrations/whatsapp" source: "https://www.aivastark.com/integrations/whatsapp.md" updated: "2026-09-13" --- # Aivastark — WhatsApp Integration > Answer WhatsApp Business messages 24/7 with the same AI agent as your website widget: one knowledge base, one inbox, and a human when it can't answer. Connect WhatsApp Business and the same agent that already knows your product starts replying there — trained on the same knowledge base, escalating into the same inbox. No second bot to build, no second set of answers to keep in sync. - **Answer at 2am.** WhatsApp is the channel most likely to go unanswered overnight. The agent replies from your knowledge base whenever the message arrives. - **Sell from the catalogue.** Reads live prices, sizes and stock from Shopify or WooCommerce, with product photos for Shopify stores. - **Hand off cleanly.** When it cannot answer confidently it escalates into your unified inbox with the whole thread attached. ## What the agent does on WhatsApp ### Product, order and offer questions Connect a **Shopify** or **WooCommerce** store and the agent answers with the product, not a link to go and find it. - Reads the live catalogue: price, sizes, colours and stock per size, in your store's currency. - On Shopify, sends up to three product photos in the chat, each captioned with the name, price and link. - Looks up order status (by order number on Shopify; with the billing email on WooCommerce). - On WooCommerce it can place a cash-on-delivery order once you switch ordering on; on any store it can take the order details for your team to confirm. - Asked about discounts, it answers from the offers you have switched on, and says plainly when none of them is running. ### Roman Urdu, voice notes and mixed languages WhatsApp is where customers type the way they talk. The agent replies in the script of each message: **Roman Urdu** gets Roman Urdu back, Urdu script gets Urdu script, and English gets English. It answers in 80+ languages the same way. - **Voice notes** are transcribed and answered in text, in the customer's language. - Urdu voice notes get specific handling so they aren't written out as Hindi; if a note can't be downloaded or transcribed, the agent asks the customer to send it again. ### Customers from click-to-WhatsApp ads When a customer arrives from a click-to-WhatsApp ad, the agent sees the ad's headline and text, so “is this available?” is answered about the product in the ad. - Captures leads mid-conversation and pushes them to your webhook the moment they are captured. - Adds a WhatsApp callback button to the website widget, so a visitor can move the conversation to their phone. ## Connect WhatsApp in three steps 1. **Create your agent.** Sign up and point Aivastark at your website, so it learns your products, policies and FAQs. 2. **Connect WhatsApp Business.** Connect your WhatsApp Business account from Social Connections in the dashboard. A number on the **WhatsApp Business app** can be connected while you keep using the app. 3. **Set how it talks on WhatsApp.** In Agent Settings, give it WhatsApp-specific instructions, a first reply and ice breakers — or pause it on WhatsApp alone. Messages land in the same inbox as every other channel. ## What it costs Aivastark bills one flat monthly price with a permanent free plan. WhatsApp, like every messaging channel, is available from Starter. WhatsApp itself is separate: Meta bills its message fees directly to your own WhatsApp Business account, not through us, so you are never paying a marked-up per-message rate on top of your subscription. ## One agent across every channel Because it is the same agent, an answer you correct once is corrected everywhere — the widget, Messenger, Instagram and WhatsApp all read one knowledge base. If your number runs on the WhatsApp Business app, a reply from the phone takes that chat over and the agent steps back. ## What is a WhatsApp chatbot? A WhatsApp chatbot is software that replies automatically to messages sent to a business's WhatsApp number. An AI chatbot reads the customer's question and answers from the business's own content, instead of making the customer pick from a fixed menu. Aivastark runs on Meta's WhatsApp Business Platform (Cloud API). It answers with the same knowledge base as your website widget, sends what it cannot handle to your team's inbox, and leaves Meta's message fees on your own WhatsApp Business account. ## Questions ### Can Aivastark reply to WhatsApp messages automatically? Yes. Once your WhatsApp Business account is connected, the agent answers inbound messages from the same knowledge base that powers your website widget. You can give it WhatsApp-specific instructions, or pause it on WhatsApp alone. ### Do WhatsApp conversations land in the same inbox as my website chats? Yes. WhatsApp, Facebook Messenger, Instagram DMs, Telegram, email and the site widget all feed one unified inbox, with agent presence, conversation claim and internal notes. Your team does not switch tools per channel. ### Who pays Meta's WhatsApp message fees? You do, directly. Meta bills WhatsApp's message charges to your own WhatsApp Business account rather than through Aivastark, so there is no per-message markup on your subscription. ### Can the WhatsApp agent reply in Roman Urdu? Yes. It replies in the script the customer writes in: Roman Urdu gets Roman Urdu, Urdu script gets Urdu script, and English gets English. ### Does it understand WhatsApp voice notes? Yes. Voice notes are transcribed and answered in text, in the customer's language, including Urdu. The agent replies in writing rather than with a voice note. ### Can I keep using the WhatsApp Business app? Yes. A number on the WhatsApp Business app can be connected while you keep using the app on your phone. When you reply from the phone, the agent steps back from that conversation. ### What happens when the agent cannot answer? It escalates into your unified inbox with the full conversation thread and the contact's details attached, rather than guessing. The customer is told a human is picking it up. ### Which plan do I need for WhatsApp? Starter and above. Every messaging channel (WhatsApp, Messenger, Instagram, Telegram and email) is included from Starter; the website widget is on every plan, Free included. ## Related - [WhatsApp AI for Pakistani online stores](https://www.aivastark.com/whatsapp-ai-for-pakistani-stores) - [Roman Urdu and voice notes](https://www.aivastark.com/roman-urdu-voice-notes) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/whatsapp. Questions: support@aivastark.com · Security: security@aivastark.com