--- title: "Aivastark — Telegram Integration" description: "Connect a Telegram bot and answer customers with the same AI agent as your website: photos, voice notes and documents understood, one shared inbox." canonical: "https://www.aivastark.com/integrations/telegram" source: "https://www.aivastark.com/integrations/telegram.md" updated: "2026-09-13" --- # Aivastark — Telegram Integration > Connect a Telegram bot and answer customers with the same AI agent as your website: photos, voice notes and documents understood, one shared inbox. Create a bot with @BotFather, paste its token into Aivastark, and the same agent that answers your website starts answering on Telegram — from the same knowledge base, into the same inbox. - **One token to connect.** Paste the token @BotFather gives you. Aivastark checks it, stores it encrypted and sets up the webhook. - **Reads what customers send.** Photos, voice notes and documents are understood, not only text. - **Confirms before it acts.** When an action needs a yes, the customer gets inline Yes/No buttons right in the chat. ## What the agent does on Telegram ### Answers from your own content Telegram messages are answered from the same knowledge base as your website widget, in 80+ languages. - **Photos** are read, so a screenshot of a problem or a product is understood. - **Voice notes** are transcribed and answered in text. - **Documents** customers send are read too. ### Buttons for anything that needs a yes When an action needs the customer's confirmation, the agent asks with inline Yes/No buttons instead of waiting for a typed reply. - Stickers and locations get a friendly prompt to type the question instead. ### Your team in the same inbox Telegram conversations sit in the Omnichannel Inbox beside every other channel, with the customer's profile photo. - Replies you send from the inbox are delivered straight to Telegram. - A reply from your team takes the conversation over and the agent stops. - When the agent hands off, the customer is told a person is picking it up. ## Connect Telegram in three steps 1. **Create a bot.** In Telegram, message @BotFather, send /newbot and follow the prompts. It gives you a bot token. 2. **Paste the token.** In the Aivastark dashboard, open Social Connections → Telegram and paste the token. Aivastark verifies it and registers the webhook. 3. **Share your bot.** Point customers to your bot's t.me link. Every message is answered by the agent and lands in your inbox. ## What replies look like Replies on Telegram are text, with Yes/No buttons where a confirmation is needed. Product photos are sent on WhatsApp, Instagram and Messenger for Shopify stores, but not on Telegram today. Each Aivastark project connects one Telegram bot. ## Which plan includes it Telegram, like every messaging channel, is available from Starter. Paid plans start with a 7-day trial. ## What is a Telegram chatbot? A Telegram chatbot is a Telegram bot account that replies to messages automatically. A business creates one with Telegram's @BotFather and connects it to software that decides what to say. With Aivastark, that software is an AI agent trained on your own content. It answers your bot's messages the same way it answers your website, and passes what it cannot handle to your team. ## Questions ### How do I connect a Telegram bot to Aivastark? Create a bot with @BotFather in Telegram, copy the token it gives you, and paste it into Social Connections → Telegram in the Aivastark dashboard. Aivastark verifies the token and sets up the webhook, so messages start arriving straight away. ### Can the Telegram bot understand voice messages and photos? Yes. Voice messages are transcribed and answered in text, and photos and documents are read, so customers can send a screenshot instead of describing it. ### Do Telegram chats appear in the same inbox? Yes. Telegram sits in the Omnichannel Inbox beside the website, WhatsApp, Instagram, Messenger and email, and replies you send from the inbox are delivered to Telegram. ### Can I connect more than one bot? Each Aivastark project connects one Telegram bot. The same agent and knowledge base answer it, alongside the project's other channels. ### Is my bot token stored securely? Yes. The token is checked with Telegram when you paste it, and stored encrypted. ### Which plan includes Telegram? Starter and above. Every messaging channel (Telegram, WhatsApp, Instagram, Messenger and email) is included from Starter; the website widget is on every plan, Free included. ## Related - [Everything the agent does](https://www.aivastark.com/features) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/telegram. Questions: support@aivastark.com · Security: security@aivastark.com