--- title: "Aivastark — Slack Integration" description: "Get a Slack alert when the AI agent hands a conversation to your team, with the customer's details, and reply to website chats straight from the thread." canonical: "https://www.aivastark.com/integrations/slack" source: "https://www.aivastark.com/integrations/slack.md" updated: "2026-09-13" --- # Aivastark — Slack Integration > Get a Slack alert when the AI agent hands a conversation to your team, with the customer's details, and reply to website chats straight from the thread. Connect Slack and the channel your team already watches gets an alert whenever the AI agent hands a conversation over, with the customer's details and a link to the inbox. For website chats, reply in the thread and it reaches the visitor. - **Handoff alerts.** Each alert names the channel the customer came from, shows their details and links straight to the conversation. - **Reply from the thread.** For website chats, a reply in the Slack thread is delivered to the visitor and claims the conversation. - **Tickets and automations.** Opt in to ticket alerts, or post to Slack from any automation. ## What Aivastark does in Slack ### An alert when a person is needed When the agent can't help and hands the conversation over, Aivastark posts to the Slack channel you chose: where the customer came from, who they are, and a link to the conversation in the inbox. - The customer's later messages are mirrored into the alert's thread, so you see the conversation move. ### Answer website visitors without leaving Slack For conversations from your website chat widget, reply in the alert's thread and your message is delivered to the visitor as an agent reply. The conversation is claimed, so the AI stops. - WhatsApp, Instagram, Messenger, Telegram and email conversations are answered from the Aivastark inbox; Slack tells you about them. ### Ticket alerts and automations Turn on ticket alerts to hear about new tickets in the same channel, or add a Slack notification step to any automation. - New leads can reach Slack the same way, through an automation. ## Connect Slack in three steps 1. **Open Social Connections.** In the Aivastark dashboard, find Team alerts and choose Connect. You need to be an owner or admin. 2. **Approve in Slack.** Sign in to your Slack workspace and pick the channel the alerts should go to. 3. **Turn on handoff.** Make sure human handoff is switched on in your handoff settings. Alerts arrive the next time the agent hands over. ## Good to know - One Slack workspace and one channel per organisation. - Slack is where you hear about a handoff; the Aivastark inbox is where every conversation lives. ## Which plan includes it Connecting Slack isn't tied to a plan. Handoff alerts need human handoff, which is on Solo and above; ticket alerts and automations are on Starter and above. ## How does Aivastark work with Slack? Aivastark uses Slack as a notification channel for your team. When the AI agent hands a conversation to a person, an alert with the customer's details goes to the Slack channel you chose, and website chats can be answered straight from that alert's thread. Every conversation still lives in the Aivastark inbox, where your team can take over, assign and add notes on any channel. ## Questions ### Can I reply to customers from Slack? Yes, for website chat conversations: reply in the alert's thread and the message is delivered to the visitor, and the conversation is claimed so the AI stops. Conversations from WhatsApp, Instagram, Messenger, Telegram and email are answered from the Aivastark inbox. ### What does a Slack alert include? The channel the customer came from, the customer's details, and a link to the conversation in the inbox. The customer's later messages are mirrored into the alert's thread. ### Does it post every conversation to Slack? No. It posts when the agent hands a conversation to a person, plus ticket alerts if you turn them on and any automation that posts to Slack. Conversations the agent resolves on its own stay in the inbox. ### Who can connect Slack? An owner or admin of your Aivastark organisation. Each organisation connects one Slack workspace and one channel. ### Which plan do I need? Connecting Slack isn't tied to a plan. Handoff alerts need human handoff (Solo and above), and ticket alerts and automations need Starter and above. ## Related - [Everything the agent does](https://www.aivastark.com/features) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/slack. Questions: support@aivastark.com · Security: security@aivastark.com