--- title: "Aivastark — Shopify Integration" description: "Official Shopify app: an AI agent that answers where-is-my-order, returns and product questions with live order and fulfilment lookup. No theme editing." canonical: "https://www.aivastark.com/integrations/shopify" source: "https://www.aivastark.com/integrations/shopify.md" updated: "2026-09-13" --- # Aivastark — Shopify Integration > Official Shopify app: an AI agent that answers where-is-my-order, returns and product questions with live order and fulfilment lookup. No theme editing. Aivastark answers where-is-my-order, returns, sizing and product questions on your storefront — reading live order and fulfilment status from Shopify, so it answers from the actual order rather than from a shipping policy page. Install from the Shopify admin; no theme editing, no developer. [Install from the Shopify App Store](https://apps.shopify.com/aivastark-widget) - **Answer where-is-my-order.** Reads live order, fulfilment and tracking status from Shopify, so the reply is about the shopper's actual parcel. - **Sell from your catalogue.** Answers sizing, stock and shipping questions from your products and policies, and adds items to the cart when the shopper says yes. - **Hand off the hard ones.** Refunds and edge cases go to your inbox with the whole conversation attached, instead of a guess. ## An AI support agent built for your Shopify store ### Shopify order details inside every chat Most storefront support is the same handful of questions asked thousands of times. The agent identifies the order from what the shopper gives it, then reads live fulfilment status and tracking from Shopify. - **Where is my order** — answered from the real order, not a policy page. - **Wrong address** — changes the delivery address on an unfulfilled order, once the customer confirms. - **Returns** — starts a return request, once the customer confirms, and answers from your own policy. ### Product questions, answered from your catalogue Sizing, materials, stock and shipping windows are grounded in your catalogue and knowledge base, so the answer matches what is actually on the shelf. - Adds items to the shopper's cart when they ask it to. - Captures the lead when a shopper is still deciding, rather than losing them to an unanswered question at 11pm. ### Your policies, your voice, your escalation rules Returns and exchanges are answered from your own policy, and when a customer asks for a person, sounds upset or still isn't helped, the conversation goes to your unified inbox with the thread attached. It does not issue refunds or cancel orders. - Your agent's name, colours and persona on every plan; hide the Aivastark badge on Scale; custom white-label arrangements on Enterprise, on request. ## Shopify chatbot integration in three steps 1. **Install the app.** Install Aivastark from the Shopify admin. It provisions a project for your shop automatically. 2. **Train it on your store.** Point the agent at your store URL. It crawls your pages and policies, and training usually finishes in minutes. 3. **Turn on the Shopify tool.** Switch on the Shopify tool so it can read live orders, then set your colours, avatar and tone. ## What it can do in your store, and what it cannot The Shopify tool looks up orders, fulfilment, tracking and products. With the customer's confirmation it can also change the delivery address on an unfulfilled order, start a return request and add items to a cart. It does not issue refunds or cancel orders, and it never invents an order it could not find — an unmatched lookup escalates to your inbox instead. ## What it costs The same as everywhere else: one flat monthly price, with a permanent free plan that needs no card. The Shopify agentic tool is available from Starter, and paid plans start with a 7-day trial. The widget loads after first paint from a small cached loader script, so it stays out of your storefront's critical rendering path. ## What is a Shopify AI chatbot? A Shopify AI chatbot is an assistant on your storefront that answers shoppers' questions in plain language, using your products, policies and order data. Unlike a scripted bot it needs no decision tree: it reads the question, retrieves the relevant facts and writes the answer. Aivastark installs as an official Shopify app. Beyond answering from your content, it connects to the store itself, so where-is-my-order is answered from the real order, and the cases it cannot handle go to your team with the conversation attached. ## Questions ### Does Aivastark work with Shopify? Yes. Aivastark is an official Shopify app, installed from the Shopify admin. Once installed the agent appears on your storefront with no theme editing, and it can look up real orders, fulfilment status and product details during a conversation. ### Can the agent answer 'where is my order?' Yes. The Shopify agentic tool reads order and fulfilment status live, so the agent answers from the actual order rather than from a generic shipping policy. It asks for whatever it needs to identify the order first. ### Can it change an order or issue a refund? It can change the delivery address on an unfulfilled order and start a return request, each only after the customer confirms. It does not issue refunds or cancel orders; those go to your team through the inbox. ### Does it need my customers to log in? No. The agent identifies an order from the details a shopper gives it in chat. On stores where a customer is already signed in, Aivastark can additionally use that identity for account-aware answers. ### What does it cost on Shopify? The same as everywhere else — Aivastark is one flat monthly price with a permanent free plan that needs no card. The Shopify agentic tool is available from Starter. ### Will it slow down my storefront? No. The widget loads after first paint from a small cached loader script, so it is outside the critical rendering path and does not block your theme. ### Can I match it to my store's branding? Yes. Colours, launcher icon, avatar, tone of voice and the agent's name are all configurable. Your agent's name, colours and persona on every plan; hide the Aivastark badge on Scale; custom white-label arrangements on Enterprise, on request. ## Related - [AI support agent for ecommerce](https://www.aivastark.com/industries/ecommerce) - [Aivastark vs Gorgias](https://www.aivastark.com/compare/aivastark-vs-gorgias) - [Aivastark vs Tidio](https://www.aivastark.com/compare/aivastark-vs-tidio) - [WhatsApp AI for Pakistani online stores](https://www.aivastark.com/whatsapp-ai-for-pakistani-stores) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/shopify. Questions: support@aivastark.com · Security: security@aivastark.com