--- title: "Aivastark — Instagram Integration" description: "Answer Instagram DMs 24/7 with the AI agent that runs your website widget: product and pricing questions answered, leads captured, humans when needed." canonical: "https://www.aivastark.com/integrations/instagram" source: "https://www.aivastark.com/integrations/instagram.md" updated: "2026-09-13" --- # Aivastark — Instagram Integration > Answer Instagram DMs 24/7 with the AI agent that runs your website widget: product and pricing questions answered, leads captured, humans when needed. Inbound Instagram DMs route into the same unified inbox as your website chats, and the same agent answers them from the same knowledge base. The questions that arrive at midnight get a real answer at midnight. - **Answer while they still want it.** Most DMs are pre-sales questions asked at the moment someone is deciding. The agent answers them then, not the next morning. - **Show the product.** On a Shopify store it sends up to three product photos in the DM, with name, price and link. - **Capture the lead.** When someone shows buying intent it captures their details and notifies you instantly. ## What the agent does in your Instagram inbox ### Shop questions, answered with the product Connect a **Shopify** or **WooCommerce** store and the agent reads the live catalogue: price, sizes, colours and stock, in your store's currency. - On Shopify, sends up to three product photos in the DM, each captioned with the name, price and link. - Looks up order status. - When a DM comes from a click-to-Instagram ad, the agent sees the ad's headline, so a bare “price?” is answered about the product in the ad. ### Roman Urdu and voice messages The agent replies in the script of each message, so **Roman Urdu** gets Roman Urdu back, Urdu script gets Urdu script, and English gets English. - **Voice messages** in a DM are transcribed and answered in text, in the customer's language. ### One inbox for every DM Instagram shares one knowledge base and one inbox with the widget, Messenger and WhatsApp, so answers never drift apart and your team never switches tools. - Escalates into the unified inbox with the whole thread when it cannot answer. - A reply from your team — in Aivastark or in the Instagram app — takes the conversation over and the agent steps back. ## Connect Instagram in three steps 1. **Create your agent.** Sign up and train Aivastark on your website, so it already knows your products and policies. 2. **Connect through Meta.** Open Social Connections → Facebook & Instagram and sign in with Facebook. The dashboard tells you which permission is missing if one is. 3. **Go live.** Inbound DMs start routing into your inbox and the agent replies from your knowledge base. ## Which plan includes it Every messaging channel, Instagram included, is available from Starter. The website widget is on every plan, Free included, and paid plans start with a 7-day trial. ## What is Instagram DM automation? Instagram DM automation means replying to direct messages on a business Instagram account automatically. An AI agent reads each message and answers from the business's own content, instead of sending the same canned reply to everyone. Aivastark connects to Instagram through Meta. It answers DMs with the same knowledge base as your website widget, shows products from your Shopify or WooCommerce catalogue, and passes anything it cannot handle to your team. ## Questions ### Can an AI agent answer Instagram DMs automatically? Yes. Once Instagram is connected through Meta, inbound DMs route into Aivastark and the agent replies from your knowledge base. When someone on your team replies, the agent steps back from that conversation. ### Do Instagram DMs go into the same inbox as my other channels? Yes. Instagram, Facebook Messenger, WhatsApp, Telegram, email and the website widget all feed one unified inbox with shared history, so a customer who switches channel does not have to repeat themselves. ### Will it answer questions about products and stock? Yes. It answers from whatever you train it on: point it at your site and it picks up product pages, policies and FAQs. On a Shopify or WooCommerce store it reads the live catalogue (price, sizes, stock) and order status; on Shopify it also sends up to three product photos in the DM. ### Can it reply to Instagram DMs in Roman Urdu? Yes. It replies in the script the customer writes in, so Roman Urdu gets Roman Urdu, Urdu script gets Urdu script, and English gets English. Voice messages are transcribed and answered in text. ### Which plan includes Instagram? Starter and above. Every messaging channel (Instagram, Messenger, WhatsApp, Telegram and email) is included from Starter; the website widget is on every plan, Free included. ## Related - [AI support agent for ecommerce](https://www.aivastark.com/industries/ecommerce) - [DM automation for Pakistani online stores](https://www.aivastark.com/whatsapp-ai-for-pakistani-stores) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/instagram. Questions: support@aivastark.com · Security: security@aivastark.com