--- title: "Aivastark — Facebook Messenger Integration" description: "Answer Facebook Messenger DMs 24/7 with the AI agent behind your website widget: one knowledge base, one inbox, voice notes understood, humans when needed." canonical: "https://www.aivastark.com/integrations/facebook-messenger" source: "https://www.aivastark.com/integrations/facebook-messenger.md" updated: "2026-09-13" --- # Aivastark — Facebook Messenger Integration > Answer Facebook Messenger DMs 24/7 with the AI agent behind your website widget: one knowledge base, one inbox, voice notes understood, humans when needed. Connect your Facebook Page and every Messenger DM gets an answer from the same agent that runs your website — trained on the same knowledge base, escalating into the same inbox. When your team replies, from Aivastark or from Meta's own Page inbox, the agent steps back. - **Answer every DM.** Messenger questions get an answer from your knowledge base the moment they arrive, not when someone next opens the Page inbox. - **Understand photos and voice notes.** Customers can send a screenshot, a product photo or a voice note; the agent reads it and replies in text. - **Hand over without friction.** When it can't help, the customer is told a person is coming and your team is alerted, with the thread waiting in the inbox. ## What the agent does in Messenger ### Answers from your own content The agent replies to inbound DMs using your website, files and FAQs, and reads the images, documents and links customers send. - Several quick messages in a row are read together and answered once. - **Voice notes** are transcribed and answered in text, in the customer's language. - Replies in 80+ languages, in the script the customer writes in — Roman Urdu included. ### Product photos from your Shopify store With a Shopify store connected, a product question gets up to three product photos in the conversation, each followed by its name, price and link. - Order status looked up from the real order. - Your Messenger greeting and Get Started button are kept in sync for you. ### Your team stays in control Messenger conversations land in the Omnichannel Inbox beside website, Instagram, WhatsApp, Telegram and email. Take over, claim, assign, add internal notes, or hand back to the AI. - A reply from your team — in Aivastark or in Meta's Page inbox — stops the agent in that conversation. - Pause the agent on Messenger alone, or give it Messenger-specific instructions. ## Connect Messenger in three steps 1. **Create your agent.** Sign up and train Aivastark on your website, files and FAQs. 2. **Connect your Facebook Page.** Open Social Connections → Facebook & Instagram, sign in with Facebook and choose the Pages the agent should answer for. 3. **Go live.** New Messenger DMs arrive in your inbox and the agent replies straight away. ## Meta's 24-hour window Meta lets a business reply to a Messenger conversation for 24 hours after the customer's last message. The agent always replies inside that window; a reply your team sends from the inbox needs to go out inside it too. ## Which plan includes it Messenger, like every messaging channel, is available from Starter. Paid plans start with a 7-day trial; the website widget is on every plan, Free included. ## What is a Facebook Messenger chatbot? A Facebook Messenger chatbot is software that replies automatically to messages sent to a Facebook Page. An AI chatbot reads each message and answers from the business's own content, rather than walking the customer through buttons and menus. Aivastark connects to your Page through Facebook Login for Business. It answers Messenger with the same knowledge base and inbox as your website widget, so a customer gets the same answer wherever they ask. ## Questions ### How do I add an AI chatbot to Facebook Messenger? Connect your Facebook Page from Social Connections in the Aivastark dashboard, sign in with Facebook, and choose the Pages to answer for. New Messenger DMs then route into Aivastark and the agent replies from your knowledge base. ### Do I need a Facebook Page? Yes. Messenger conversations belong to a Facebook Page, so the connection needs one. If you don't use Meta Business Suite, you can connect the Page directly instead. ### Does the agent stop when my team replies? Yes. When someone on your team replies — from the Aivastark inbox, or from Meta's own Page inbox or Business Suite — the conversation is taken over and the agent stops replying in it. You can hand it back to the AI later. ### Can it understand images and voice messages? Yes. The agent reads photos, screenshots and documents customers send, and transcribes voice messages and answers them in text. It does not send voice replies on Messenger. ### Can I connect Instagram at the same time? Yes. The Facebook & Instagram connection covers both, and the two channels share one knowledge base and one inbox. ### Which plan includes Messenger? Starter and above. Every messaging channel (Messenger, Instagram, WhatsApp, Telegram and email) is included from Starter; the website widget is on every plan, Free included. ## Related - [Messenger and WhatsApp AI for Pakistani stores](https://www.aivastark.com/whatsapp-ai-for-pakistani-stores) - [Roman Urdu and voice notes](https://www.aivastark.com/roman-urdu-voice-notes) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/facebook-messenger. Questions: support@aivastark.com · Security: security@aivastark.com