--- title: "Aivastark — Email Integration" description: "Connect your support mailbox over IMAP and SMTP. The AI agent drafts or sends replies from your knowledge base, within a confidence gate and a daily cap." canonical: "https://www.aivastark.com/integrations/email" source: "https://www.aivastark.com/integrations/email.md" updated: "2026-09-13" --- # Aivastark — Email Integration > Connect your support mailbox over IMAP and SMTP. The AI agent drafts or sends replies from your knowledge base, within a confidence gate and a daily cap. Connect your support mailbox and email threads land in the same inbox as your chats. The agent drafts replies from your knowledge base for you to approve — or, when you are ready, sends the ones it is confident about. - **Draft first.** Start with AI drafts you approve and send. Switch to auto-send only when you trust it. - **Gated auto-send.** A confidence threshold, a daily cap and escalation keywords decide what it may send; anything else falls back to a draft. - **Filters the noise.** Cold pitches and spam are skipped; partnership and job emails go to a person. ## What the agent does with your email ### Three reply modes Choose how much the agent does on its own: **Off**, **Draft** — the AI writes, you send — or **Auto-send**. - Auto-send only goes out at the confidence level you choose. - A daily cap (50 by default) and one reply per thread by default. - Escalation keywords send a thread to a person instead. - An AI disclosure line is added to sent replies by default. ### Sender filters that keep it focused Not every email deserves an answer. The agent skips cold pitches and spam by default, and routes partnership enquiries and job applications to a human. - Block or allow whole domains. - Picks up contact-form submissions forwarded to the mailbox. - Can be limited to unread email only. ### Email beside every other channel Synced threads appear in the Omnichannel Inbox next to website, WhatsApp, Instagram, Messenger and Telegram conversations. Replies you send from the inbox go out from your own mailbox, threaded as a normal reply. ## Connect your mailbox in three steps 1. **Open Email Connections.** In the Aivastark dashboard, open Email Connections and choose Connect. 2. **Enter your mailbox details.** Add your IMAP and SMTP host, port, username and password. Gmail and Yahoo need an app password. 3. **Pick a reply mode.** Start in Draft mode, review what the agent writes, and turn on Auto-send when you are happy with it. ## How syncing works The mailbox is checked for new email every five minutes over IMAP, and replies are sent through your own SMTP server, so they come from your address. One-click Gmail and Outlook sign-in is not available yet; any provider that offers IMAP and SMTP works today. ## Which plan includes it Email, like every messaging channel, is available from Starter. Paid plans start with a 7-day trial. ## What is an AI email support agent? An AI email support agent reads incoming customer emails and writes replies from a business's own knowledge — as drafts for a person to send, or as replies it sends itself within limits you set. Aivastark connects to your mailbox over IMAP and SMTP, puts email beside chat in one inbox, and only sends on its own when the confidence threshold, daily cap and escalation rules allow it. ## Questions ### Can the AI reply to customer emails automatically? Yes, if you turn on Auto-send. It then replies to the emails it can answer at the confidence level you choose, up to a daily cap, and leaves everything else as a draft. Draft mode, where it writes and you send, is the place to start. ### Does it work with Gmail and Outlook? Yes, through IMAP and SMTP. Gmail and Yahoo require an app password. One-click Gmail and Outlook sign-in is not available yet. ### Will it reply to spam or sales pitches? No. Cold pitches and spam are skipped by default, partnership and job emails are routed to a person, and you can block or allow whole domains. ### Do customers know a reply came from AI? By default, an AI disclosure line is added to replies the agent sends. The setting is in Email Connections. ### How quickly are new emails picked up? The mailbox is checked every five minutes, and new threads appear in the inbox as they sync. ### Which plan includes email? Starter and above. Every messaging channel (email, WhatsApp, Instagram, Messenger and Telegram) is included from Starter; the website widget is on every plan, Free included. ## Related - [Everything the agent does](https://www.aivastark.com/features) - [Plans and pricing](https://www.aivastark.com/pricing) ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-09-13* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/integrations/email. Questions: support@aivastark.com · Security: security@aivastark.com