---
title: "Aivastark — AI intake agent for law firms"
description: "An AI intake agent for law firms: answers prospective clients 24/7 collects intake details, books consultations and hands off to your team."
canonical: "https://www.aivastark.com/industries/legal"
source: "https://www.aivastark.com/industries/legal.md"
updated: "2026-10-06"
---

# Aivastark — AI intake agent for law firms

> An AI intake agent for law firms: answers prospective clients 24/7 collects intake details, books consultations and hands off to your team.

Answers prospective clients from your own practice-area pages and fee policy, collects the details of their matter, books the consultation, and leaves the legal questions to your lawyers.

## What is an AI intake agent for a law firm?

Aivastark is an AI intake agent for law firms. It answers prospective clients' questions about practice areas, fees and process from your own website and documents, collects the details your intake team needs, books consultations into Google Calendar or Cal.com, and passes the conversation to a person when someone asks for one. It works on your website, WhatsApp, Instagram, Facebook Messenger and email, in 80+ languages, and it is instructed not to give legal advice.

## What prospective clients ask

- **"Do you handle cases like mine?"** — Explains the practice areas you cover and the ones you don't, in your own words, and points the rest elsewhere.
- **Fees and how you charge** — What a first consultation costs, whether it's free, and how you bill, from the fee policy you add. It leaves negotiation to you.
- **Consultation bookings** — Reads open times from your calendar and books the consultation in the chat, or collects the details for your team to confirm.
- **Process and what to bring** — How a matter starts, roughly how long each stage takes and which documents to bring, from your process pages.
- **After-hours enquiries** — Answers at 10 pm the way your front desk would at 10 am, and leaves the conversation waiting in your inbox for the morning.
- **"Can I speak to a lawyer?"** — Passes the person to your team with the whole conversation attached, and tells them someone will pick it up.

## How to set it up

1. **Add your firm** — Paste your website URL, then upload your fee policy, your intake questions and the answers your front desk gives every day. Aivastark builds the knowledge base it answers from.
2. **Connect your calendar and channels** — Link Google Calendar or Cal.com for consultation booking, and add WhatsApp, Instagram, Messenger or your email inbox if prospective clients reach you there (Starter).
3. **Switch on the guardrails and go live** — Turn on the legal guardrail preset, add your own instructions, and paste one script tag. Your team sees every conversation in one inbox and takes over whenever a person is needed.

## Answers from your firm, not the internet

The agent answers from what you give it: your practice-area pages, your fee policy, your process guides and the FAQs you write. Where your content is thin it can draw on general knowledge, and Answer Gaps shows you the questions it couldn't answer so you can fill them in or tell it to refer them.

- **Website crawl** — Reads and indexes your firm's website, practice-area pages included. (every plan)
- **Your documents** — PDF, Word (DOCX), TXT or Markdown: fee policies, process guides, intake checklists. (every plan)
- **Hand-written FAQs** — Add the answers your front desk gives every day. (every plan)
- **Answer gaps** — See what prospective clients asked that your content couldn't answer, with drafted answers to approve. (Starter and above)

## Collects the details your intake team needs

The agent gathers a prospective client's name and contact details in the chat, asks the intake questions you script, and routes each new enquiry to the right teammate with rules you set, such as by practice area. The details can also go straight to your own systems.

- **Lead form** — Collect a name, email and phone number in the chat. (every plan)
- **Lead routing rules** — Send each new enquiry to the right teammate, for example the partner who handles that practice area. (every plan)
- **Pre-chat form** — Ask for contact details before the conversation starts. (Solo and above)
- **Scripted intake questions** — An automation started by a keyword or a page visit asks your intake questions in order, then books or hands off. (Starter and above)

## Books consultations while the office is closed

Connect Google Calendar or Cal.com and the agent reads your open times before it offers any, then books the consultation inside the chat once the person confirms. It can also move or cancel a booking it made. With Calendly it sends a one-time booking link instead. On every plan it can collect the details for your team to confirm.

- **Live availability** — Offers only times that are open on your calendar at that moment. (Starter and above)
- **Calendar booking** — Books on Google Calendar or Cal.com; sends a Calendly link if that's your scheduler. (Starter and above)
- **Move or cancel** — Reschedules or cancels a booking it made, after the person confirms. (Starter and above)
- **Leads to your systems** — Send each new enquiry's details to your own endpoint or to HubSpot. (Solo and above)

## Careful with prospective clients by design

Turn on the legal guardrail preset and the agent follows conservative "refer, don't advise" rules, sending questions about a person's own matter to your lawyers. Presets also carry claim patterns, such as guaranteed outcomes, that are checked against every answer and logged. Your own instructions sit on top, and your firm's data is kept separate from every other organisation's.

- **Legal guardrail preset** — Adds "refer, don't advise" rules and checks answers for claims such as guaranteed outcomes. (Starter and above)
- **Your instructions** — Tell it, in plain words, what to always do and what to avoid, such as never estimating what a claim is worth. (every plan)
- **Data kept separate** — Row-level security isolates your firm's data, and Aivastark doesn't train AI models on it. (every plan)
- **GDPR DPA** — A data processing agreement on every plan. (every plan)

## Your team stays in control, on every channel

With human handoff on, a person who asks for a lawyer, sounds distressed or still isn't helped after a few tries is passed to your team. The conversation arrives in one inbox with the whole thread, your team gets an email with a summary, and the agent steps back while a teammate replies. The same agent answers your website, WhatsApp, Instagram, Messenger and email.

- **Human handoff** — Passes people to your team on the triggers you choose. (Solo and above)
- **Email alerts** — A summary and the latest messages, the moment someone asks for a person. (Solo and above)
- **One inbox** — Every channel in one list, with canned replies for common answers. (every plan)
- **WhatsApp, Instagram, Messenger and email** — The same answers wherever prospective clients write to you. (Starter and above)

## Practice areas

- **Personal injury** — Explains how a claim starts and what a first consultation covers, then books it with the injury team.
- **Family law** — Answers process and fee questions in a calm tone, and books a consultation with the family team.
- **Criminal defence** — Shares the after-hours instructions you add and passes urgent messages straight to your team.
- **Immigration** — Replies in the language the person writes in, from Spanish to Urdu, and books the consultation.
- **Wills and estates** — Answers what to bring and what a first meeting covers, and books the appointment.
- **Conveyancing and property** — Quotes from the fee scale you publish and explains what the process involves.
- **Employment** — Explains what you handle and what you don't, and collects the details for your team.
- **Business and commercial** — Routes the enquiry to the right partner with the rules you set.

## What it doesn't do

- **Not a lawyer, and told not to act like one** — It's instructed not to give legal advice, but that's a guardrail, not a guarantee. Your firm stays responsible for how it's presented; review the wording against your regulator's rules.
- **No conflict checks** — It collects the names and details you ask for and passes them to your team. Checking them against your client list before a consultation is still your team's job.
- **No practice-management integration** — Bookings go to Google Calendar or Cal.com, not into case-management software. Details reach your systems by webhook, HubSpot or CSV export.
- **Messages, not phone calls** — It doesn't answer phone calls or send SMS. It answers on website chat, WhatsApp, Instagram, Messenger, Telegram and email.

## AI intake agent vs a contact form and an answering service

|  | Contact form | Answering service | Aivastark |
|---|---|---|---|
| Answers prospective clients after hours | They wait until you open | A person takes a message | Answers from your content, any hour |
| Books consultations | No | Depends on the service | Google Calendar or Cal.com (Starter) |
| Fee and practice-area questions | No | Usually takes a message | Answers from your own policy |
| WhatsApp, Instagram, Messenger | No | Rarely | Yes (Starter) |
| Phone calls | No | Yes | No, messaging only |
| Languages | Your form's | Depends on staff | 80+ |
| Legal-advice guardrails | Not needed | Depends on the script | Legal preset plus your instructions (Starter) |

## Which plan a law firm needs

- **Free** — Answer prospective clients on your website: Website chat widget, Knowledge base from your site and documents, 80+ languages, Lead form and routing rules, One inbox.
- **Solo** — Bring your intake team in: Human handoff, Email alerts with a summary, Pre-chat form, Leads to your systems.
- **Starter** — Book consultations, add channels and guardrails: Calendar booking, moves and cancellations, WhatsApp, Instagram, Messenger and email, Legal guardrail preset, Scripted intake automations, Tickets and contacts.

Every paid plan starts with a 7-day free trial. See [Pricing](https://www.aivastark.com/pricing.md) for prices.

## Frequently asked questions

### Does the AI intake agent give legal advice?

It is instructed not to. The legal guardrail preset adds conservative "refer, don't advise" rules and checks answers for claims such as guaranteed outcomes, and your own instructions can tell it to send anything about a person's own matter to a lawyer. It is a guardrail, not a guarantee, so your firm stays responsible for how the agent is presented and should review the wording against its regulator's rules.

### Can an AI intake agent book consultations for a law firm?

Yes, from the Starter plan. Connect Google Calendar or Cal.com and the agent reads open times, offers only free slots and books the consultation in the chat once the person confirms. It can move or cancel a booking it made. With Calendly it sends a one-time booking link instead. On every plan it can collect the person's details for your team to confirm.

### Does it run conflict checks?

No. Aivastark does not check names against your client list. It collects the details you ask for, such as the person's name and the other party's name if your intake questions include it, and passes them to your team in the inbox, by email alert or to your own systems by webhook. Your team runs the conflict check before the consultation, as it does today.

### Does it integrate with practice-management software?

There is no direct integration with case-management or practice-management software. Each new enquiry's details can be sent to your own endpoint or to HubSpot with the lead webhook, tickets can be pushed to Zendesk, Freshdesk or a webhook, and every conversation can be exported as CSV. Bookings go into Google Calendar or Cal.com.

### Is the intake conversation confidential?

Conversations are visible only to your team, your firm's data is isolated with row-level security, and Aivastark doesn't train or fine-tune AI models on it. Messages do reach the AI model as written, with no redaction, so tell the agent not to collect sensitive details and treat the chat as a front-desk conversation rather than a consultation. Whether privilege attaches is a question for your firm. You can delete a conversation at any time.

### What happens when someone needs a lawyer urgently?

The agent shares the after-hours instructions you add to your knowledge base, such as an emergency number. With human handoff on, a person who asks for a lawyer or sounds distressed is passed to your inbox and your team gets an email alert with the conversation. On Starter, an automation started by a keyword such as "arrested" can email your on-call lawyer or hand off straight away.

### Does it work in Spanish and other languages?

Yes. The agent handles 80+ languages and replies in the language each person writes in, including Spanish, Arabic, Mandarin and Urdu. You can limit it to the languages your team supports, so a prospective client is never passed to a lawyer who can't read their message.

### Which practice areas does it work for?

Any practice area you can describe in your own content. Firms use it for personal injury, family law, criminal defence, immigration, wills and estates, conveyancing, employment and commercial work. It explains what you handle from your practice-area pages, answers fee questions from your fee policy, and routes each enquiry to the teammate you choose.

### Can it turn away enquiries we don't take?

Yes, with plain-language instructions such as "we don't take landlord disputes; suggest the local law centre". The agent answers from the practice areas you describe, declines the rest politely with the referral you give it, and your routing rules send what remains to the right teammate. Answer Gaps shows you the questions it couldn't answer, so you can refine the rules.

### Does it answer phone calls?

No. Aivastark is built for messaging: your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. It does not answer phone calls or send SMS. If most of your prospective clients phone, a voice-first AI front desk may suit you better; our comparison with Twig explains the difference.

### How much does an AI intake agent cost for a law firm?

You can start on the Free plan, which answers prospective clients on your website with no card needed. Human handoff starts on Solo, and consultation booking, WhatsApp, email and the legal guardrail preset start on Starter. Every paid plan has a 7-day free trial, and current prices are on the pricing page.

### How long does it take to set up?

For a typical firm website, under 5 minutes to a live chat widget: add your URL, let it crawl, upload your fee policy and intake questions, and paste one script tag. Connecting a calendar for booking, adding channels and switching on the legal preset are separate steps from the Tools, Channels and Agent Settings pages.

## Related

- [AI receptionist](https://www.aivastark.com/ai-receptionist) — The same agent for any business that takes bookings.
- [Aivastark vs Twig](https://www.aivastark.com/compare/aivastark-vs-twig) — Messaging-first or phone-first: which fits your clients.
- [WhatsApp AI chatbot](https://www.aivastark.com/integrations/whatsapp) — Answer prospective clients on your WhatsApp Business number.
- [All features](https://www.aivastark.com/features) — Every feature, with the plan it needs.

---

*Aivastark · https://www.aivastark.com · updated 2026-10-06*

This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/industries/legal.

Questions: support@aivastark.com · Security: security@aivastark.com