--- title: "Aivastark — AI receptionist for dental practices" description: "An AI receptionist for dental practices: answers patients on your website and WhatsApp 24/7, books into your calendar and hands off to your front desk." canonical: "https://www.aivastark.com/industries/dentists" source: "https://www.aivastark.com/industries/dentists.md" updated: "2026-10-06" --- # Aivastark — AI receptionist for dental practices > An AI receptionist for dental practices: answers patients on your website and WhatsApp 24/7, books into your calendar and hands off to your front desk. Answers patients' questions about treatments, hours, fees and insurance from your own information, books them into your calendar, and hands the rest to your front desk. ## What is a dental AI receptionist? Aivastark is an AI receptionist for dental practices. It answers patients' questions about treatments, hours, fees and insurance from your own website and documents, books appointments into Google Calendar or Cal.com, and passes patients to your front desk when they ask for a person. It works on your website, WhatsApp, Instagram and Facebook Messenger, in 80+ languages. ## What patients ask - **Insurance and fees** — Which insurers you accept and what a cleaning costs, answered from the list and prices you add. - **New-patient bookings** — Finds an open time and books it, or collects the patient's details for your team to confirm. - **After-hours questions** — Answers at 10 pm the way your front desk would at 10 am, from your own content. - **Urgent messages** — Shares the emergency instructions you add and can pass the patient straight to your team. - **Hours, parking and directions** — The everyday questions that fill your phone line, answered without a call. - **Treatments you offer** — Explains whitening, implants, aligners or anything else you offer, in your own words. ## Answers from your practice, not the internet The agent answers from what you give it: your website, your fee schedule, your insurance list and the FAQs you write. Where your content is thin it can draw on general knowledge, and Answer Gaps shows you those questions so you can fill them in. - **Website crawl** — Reads and indexes your practice website. (every plan) - **Your documents** — PDF, Word (DOCX), TXT or Markdown: fee schedules, insurance lists, policies. (every plan) - **Hand-written FAQs** — Add the answers your front desk gives every day. (every plan) - **Answer gaps** — See what patients asked that your content couldn't answer, with drafted answers to approve. (Starter and above) ## Books appointments while you're closed Connect Google Calendar or Cal.com and the agent offers open times and books the appointment inside the chat. With Calendly it sends the patient a one-time booking link instead. On every plan it can collect a new patient's details for your team to confirm. - **Calendar booking** — Books on Google Calendar or Cal.com; sends a Calendly link if that's your scheduler. (Starter and above) - **New-patient form** — Collect a name, email and phone number in the chat. (every plan) - **Pre-chat form** — Ask for contact details before the conversation starts. (Solo and above) - **Leads to your systems** — Send each new patient's details to your own endpoint or HubSpot. (Solo and above) ## Meets patients where they already message Patients reach the same agent on your website, WhatsApp, Instagram, Facebook Messenger and Telegram, and it replies in the language each one writes in. Voice notes on WhatsApp are transcribed and answered in text. - **Website chat** — One script tag on your practice site. (every plan) - **WhatsApp, Instagram and Messenger** — The same answers on the apps patients already use. (Starter and above) - **80+ languages** — Replies in the patient's language; limit it to the ones your team speaks. (every plan) - **Voice notes** — Transcribed and answered in text on WhatsApp, Instagram, Messenger and Telegram. (Starter and above) ## Your front desk stays in control With human handoff on, a patient who asks for a person, sounds upset or still isn't helped after a few tries is passed to your team. The conversation arrives in one inbox with the whole thread, and your team gets an email with a summary. - **Human handoff** — Passes patients to your team on the triggers you choose. (Solo and above) - **Email alerts** — A summary and the latest messages, the moment a patient asks for a person. (Solo and above) - **One inbox** — Every channel in one list, with canned replies for common answers. (every plan) - **Tickets** — Opens a ticket when something needs follow-up, with response targets. (Starter and above) ## Careful with patients by design Turn on the dental guardrail preset and the agent follows conservative "refer, don't advise" rules, sending clinical questions to your team. Your own instructions sit on top, and your practice's data is kept separate from every other organisation's. - **Dental guardrail preset** — Adds "refer, don't advise" rules for clinical questions. (Starter and above) - **Your instructions** — Tell it, in plain words, what to always do and what to avoid. (every plan) - **Data kept separate** — Row-level security isolates your practice's data, and Aivastark doesn't train AI models on it. (every plan) - **GDPR DPA** — A data processing agreement on every plan. (every plan) ## What it doesn't do - **Messages, not phone calls** — It doesn't answer phone calls or send SMS. It answers on chat, WhatsApp, Instagram, Messenger, Telegram and email. - **No practice-management integration** — Bookings go to Google Calendar or Cal.com, not into practice-management software. - **No business associate agreement** — Aivastark doesn't sign HIPAA business associate agreements, so keep treatment details out of the chat. - **Not a clinician** — It shouldn't give clinical advice. Use the dental preset and your instructions to send those questions to your team. ## Which plan a dental practice needs - **Free** — Answer patient questions on your website: Website chat widget, Knowledge base from your site and documents, 80+ languages, New-patient form, One inbox. - **Solo** — Bring your front desk in: Human handoff, Email alerts with a summary, Pre-chat form, Leads to your systems. - **Starter** — Book appointments and answer on WhatsApp: Calendar booking, WhatsApp, Instagram, Messenger and Telegram, Dental guardrail preset, Tickets and contacts, Voice notes. Every paid plan starts with a 7-day free trial. See [Pricing](https://www.aivastark.com/pricing.md) for prices. ## Frequently asked questions ### Can an AI receptionist book dental appointments? Yes, from the Starter plan. Connect Google Calendar or Cal.com and the agent offers open times and books the appointment in the chat. With Calendly it sends the patient a one-time booking link instead. On every plan it can collect a new patient's details with a form for your team to confirm. ### Can it answer dental insurance questions? Yes, from what you give it. Upload your list of accepted insurers, your fee schedule and your payment policies, and the agent answers from them. It cannot check a patient's coverage with an insurer, so add an instruction telling it to send coverage questions to your team. ### Does it answer phone calls or send text messages? No. Aivastark is built for messaging: your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. It does not answer phone calls or send SMS. If most of your patients phone, a voice-first AI front desk may suit you better; our comparison with Twig explains the difference. ### Does Aivastark sign a HIPAA business associate agreement? No. Aivastark does not sign HIPAA business associate agreements, so the chat is not the place for treatment details or other health information. Use it for bookings, hours, fees, insurance and general questions, and add an instruction asking patients not to share medical details in chat. ### What happens if a patient messages about a dental emergency? The agent shares the emergency instructions you add to your knowledge base, such as your after-hours number or what to do until you open. With human handoff switched on, a patient who asks for a person or sounds distressed is passed to your inbox, and your team gets an email alert with the conversation. ### Will it give patients medical advice? It shouldn't, and you can make that explicit. The dental guardrail preset adds conservative "refer, don't advise" rules for clinical questions, and your own instructions can tell it to send anything clinical to your team. It answers from your content, so keep treatment descriptions general and accurate. ### Does it connect to my practice-management software? No. There is no integration with dental practice-management software. Bookings go into Google Calendar or Cal.com, and a new patient's details can be sent to your own systems by webhook, sent to HubSpot or saved as a contact. ### Can patients message in Spanish or other languages? Yes. The agent handles 80+ languages and replies in the language each patient writes in, including Spanish, Arabic, Mandarin and Urdu. You can limit it to the languages your team supports, so a patient is never passed to a teammate who can't read their message. ### How much does an AI receptionist cost for a dental practice? You can start on the Free plan, which answers patient questions on your website with no card needed. Human handoff starts on Solo, and appointment booking, WhatsApp and the dental guardrails start on Starter. Every paid plan has a 7-day free trial, and current prices are on the pricing page. ### How long does it take to set up? For a typical practice website, under 5 minutes to a live chat widget: add your URL, let it crawl, upload your fee schedule and insurance list, and paste one script tag. Connecting a calendar for booking is a separate step from the Tools page. ## Related - [AI receptionist](https://www.aivastark.com/ai-receptionist) — The same receptionist for any appointment-based business. - [Aivastark vs Twig](https://www.aivastark.com/compare/aivastark-vs-twig) — Messaging-first or phone-first: which fits your patients. - [WhatsApp AI chatbot](https://www.aivastark.com/integrations/whatsapp) — Answer patients on your WhatsApp Business number. - [All features](https://www.aivastark.com/features) — Every feature, with the plan it needs. --- *Aivastark · https://www.aivastark.com · updated 2026-10-06* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/industries/dentists. Questions: support@aivastark.com · Security: security@aivastark.com