--- title: "Aivastark — Features" description: "Full feature catalogue: knowledge ingestion, cited answers, white-label branding, multi-channel inbox, lead capture, agentic tools and analytics." canonical: "https://www.aivastark.com/features" source: "https://www.aivastark.com/features.md" updated: "2026-08-12" --- # Aivastark — Features > Full feature catalogue: knowledge ingestion, cited answers, white-label branding, multi-channel inbox, lead capture, agentic tools and analytics. Aivastark handles ingestion, retrieval, branding, multi-channel routing, lead capture, escalation and analytics. Runs on GPT-4o-mini on every plan; gpt-4o adds image vision and voice replies on Growth and above. Where a feature is gated, the plan that unlocks it is named in brackets. Anything unmarked is available on every plan, including Free. ## Knowledge & answering - **Knowledge base** — Website crawl, file upload (PDF/DOCX/TXT up to 20 MB), GitHub, raw text and hand-written FAQs, chunked and embedded into Supabase Vector. - **Cited answers** — Every answer names the source passage it came from. - **Streaming responses** — Token-by-token, so the visitor sees an answer forming immediately. - **Language auto-detection** — 80+ languages, detected from the visitor's first message and answered in kind. Tone is tunable per market. - **Confidence threshold** — Below your threshold the agent declines and escalates rather than guessing. - **Freshness** — Re-crawl connected URL sources on demand, or automatically on a schedule (Growth). Re-uploaded files re-index themselves. - **Answer-gap detection** — Surfaces the questions your knowledge base could not answer, with drafted answers you can approve (Growth). - **Rich cards** — Product, pricing and booking cards render inside the conversation. ## Branding & customization - **White-label widget** — Your name, colors, logo and persona. Remove Aivastark branding entirely from Starter up. - **Widget skins** — Glass, solid-dark, solid-light, soft and neon, plus launcher icon, screen position, accent color and teaser bubble. - **Persona and tone** — Set formality, voice and emoji use; upload example replies and the agent matches them. - **Guardrail templates** — Industry-specific guardrails — for example UPL-safe phrasing for law firms and Fair-Housing-aware phrasing for real estate. - **Shareable preview link** — Send a working preview of the agent to a colleague or client before it goes live. ## Channels & inbox - **Website widget** — On every plan, including Free. - **Messenger, Instagram, WhatsApp, Telegram** — Inbound DMs route into the same inbox as web chat. - **Email inbox sync** — Two-way email threads beside chat conversations. - **Unified inbox** — Real-time agent presence, conversation claim, canned responses, internal notes and inbox tags. - **Human handoff** — Escalation with the full thread and the visitor's contact attached. - **Tickets and Help Center** — Auto-create tickets from conversations; publish a self-serve help centre. - **Proactive follow-ups** — Outbound messages on channels the visitor already opted into (Growth). - **Team routing and SLA monitoring** — Route by team and watch response-time targets (Growth). ## Sales & lead capture - **Lead form with smart triggers** — Fires on pricing keywords, demo intent, idle visitors or message count, mid-conversation. - **Pre-chat contact form** — Collect contact details before the conversation starts. - **Lead webhook** — Captured leads POST to your endpoint and notify the org owner instantly. - **Contacts CRM** — Every visitor who identifies themselves becomes a contact record. - **Booking** — The agent reads availability and books meetings through Google Calendar, Cal.com or Calendly. ## Automation & agentic tools - **Business automations** — Multi-step workflows triggered by conversation events. - **Agentic tools** — Calendar, Shopify, scoped PostgreSQL, MCP servers and custom webhooks — called mid-conversation (Growth). - **Account MCP** — The agent reads a customer's own account data for account-aware answers (Scale). - **Signed identity** — Pass an authenticated visitor identity so answers can be account-specific without impersonation risk. ## Analytics & quality - **Conversation history** — Every message, source cited, confidence score and resolution outcome, exportable as CSV or via API. - **Visitor Lenz** — Cookieless visitor analytics — page views, referrers, geography and devices, ingested server-side (Growth). - **AI Traffic** — Shows which AI assistants and answer engines are crawling and citing your site. Available on every plan. - **CSAT** — Post-conversation satisfaction rating (Growth). - **Agent Performance** — Per-agent resolution and response metrics (Growth). - **Audit log and observability** — Administrative action log plus request-level tracing (Growth). - **Marketing attribution** — Channels, campaigns, creatives and models, with Google Ads, Meta Ads and Stripe revenue connect (Scale). - **Answer-quality evals** — Scored regression runs over a golden question set (Scale). ## Plan gating summary | Capability | Available from | |---|---| | Website widget, knowledge base, 80+ languages, cited answers | Free | | Human handoff, email escalation, lead webhook, pre-chat form | Solo | | Remove Aivastark branding, tickets, Help Center, contacts CRM, business automations | Starter | | Any one messaging channel (WhatsApp, Instagram, Messenger, Telegram) | Starter | | Multi-channel inbox, agentic tools, gpt-4o + vision + voice, Visitor Lenz, CSAT, audit log | Growth | | Scheduled knowledge re-crawl, proactive follow-ups, team routing, SLA monitoring | Growth | | REST API access | Growth | | Marketing attribution, revenue reporting, Zendesk sync, Account MCP, answer-quality evals | Scale | | SSO, EU data residency, HIPAA BAA, audit-log export, SLAs, white-labelled domains | Enterprise | See [Pricing](https://www.aivastark.com/pricing.md) for prices and credit allowances. --- *Aivastark · https://www.aivastark.com · updated 2026-08-12* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/features. Questions: support@aivastark.com · Security: security@aivastark.com