--- title: "Aivastark — Frequently Asked Questions" description: "Answers to the most common questions about training, deployment, channels, languages, escalation, data security and pricing." canonical: "https://www.aivastark.com/faq" source: "https://www.aivastark.com/faq.md" updated: "2026-08-12" --- # Aivastark — Frequently Asked Questions > Answers to the most common questions about training, deployment, channels, languages, escalation, data security and pricing. These are the same questions and answers published on https://www.aivastark.com/faq and emitted there as Schema.org `FAQPage` structured data. ## How is Aivastark different from Chatbase? Chatbase is a great chat widget. Aivastark is the next layer up: a real AI agent that lives across your site widget, Facebook Messenger, Instagram DMs, and WhatsApp callbacks. Built-in lead capture with smart triggers, a unified human-handoff inbox, and cookieless visitor analytics · all under a flat monthly bill. If you've outgrown "a bot on a page," you're our customer. ## How is the AI Agent trained on my data? Aivastark ingests your content from website crawls and uploaded files (PDF, DOCX, TXT · up to 20 MB each). Each source is chunked, embedded, and stored in a Supabase Vector database, so the agent retrieves the most relevant passages for every customer query and cites the source it used. You can also write FAQs by hand or edit AI-suggested ones. ## Can I deploy the AI Agent on multiple websites? Yes. Depending on your plan you can deploy the agent on 1, 5, or unlimited websites. Each deployment has its own branding, persona, knowledge base, and analytics so you can run distinct products from a single account. ## Does it work on Instagram, Messenger, and WhatsApp · or just my website? All four. The site widget is the default, but you can route Facebook Messenger and Instagram DMs into the same inbox via our Meta integration, and add a WhatsApp callback button to the widget. One agent, one knowledge base, every channel. ## What happens when the agent can't answer a question? When confidence drops below your threshold, the agent escalates into your unified inbox with the full conversation thread and the visitor's contact info attached. Real-time agent presence, conversation claim, canned responses, and internal notes are all built in. Customers never hit a dead end, and your team never asks "can you repeat your issue?" ## How does the agent capture leads? No code required. Aivastark ships a configurable lead form with smart triggers · pricing keywords, demo intent, idle visitor, message count. The agent surfaces it mid-conversation with custom engagement messaging. Captured leads POST to your webhook and notify the org owner instantly. ## How long does it take to deploy an AI Agent? Median across our customers is 3 minutes 18 seconds. You connect your knowledge sources, pick a persona, paste a single script tag (or use our one-click WordPress / Shopify / GitHub installers), and the agent is live on your site. ## Is the agent really fully white-labeled? Yes. Your brand name, colors, logo, and persona are shown everywhere. Customers never see the Aivastark name. Pick a widget skin (glass / solid-dark / solid-light / soft / neon), launcher icon, position, accent color, and teaser bubble. Enterprise plans additionally white-label the underlying infrastructure, domains, and email notifications. ## Does the agent speak my customers' languages? Yes. The agent runs on GPT-4o-mini (gpt-4o adds image vision on Growth) and handles 80+ languages natively. It detects the visitor's language from their message and replies in it. Tune the tone per market in your AI Settings. ## Do I need a cookie banner for the visitor analytics? No. Visitor Lenz is cookieless · it tracks page views, referrers, geography, and devices via server-side ingestion. GDPR-friendly by default. You can disable it per-widget if you prefer. ## Do I need to write code to deploy the agent? No. A single script tag works on any website. One-click installers for WordPress, Shopify, GitHub (opens a PR with the snippet), and custom HTML blocks for Webflow, Squarespace, and Google Tag Manager. Developers can also use our SDK for deeper customization. ## How does Aivastark compare to Intercom Fin, Zendesk AI, or Drift? Aivastark is purpose-built for teams that want a white-label AI Agent they fully control. Unlike Intercom Fin or Zendesk AI, you bring your own knowledge base, keep the data in your region, and pay a predictable flat fee instead of per-ticket pricing. Plus you get multi-channel coverage and visitor analytics built in. ## Is my customer data secure and private? Your data stays in your own Supabase project — your region, your control — encrypted in transit and at rest. Aivastark never trains shared foundation models on your content. Embeddings are scoped to your organization only. GDPR DPA included on every plan; PII is redacted before reaching the model. ## How much does the AI Agent cost? Free tier with 300 credits/month — no card required. Solo at $12/month (1,000 credits), Starter at $60/month (5,000 credits, one messaging channel, tickets), Growth at $150/month (25,000 credits, multi-channel inbox on Messenger/Instagram/WhatsApp, agentic tools, gpt-4o), Scale at $319/month (75,000 credits, marketing attribution and revenue reporting). One credit is one reply; advanced models cost more. Paid plans never stop answering — past your allowance we bill overage rather than switching your assistant off. ## Does the agent keep learning from new content? Yes. You can re-crawl your connected URL sources any time from the Knowledge page, and re-uploaded files re-index automatically. New content is reflected in the agent's answers within minutes. ## Where do I get help? Email [support@aivastark.com](mailto:support@aivastark.com), browse the help centre at https://www.aivastark.com/help, or check live service status at https://www.aivastark.com/status. --- *Aivastark · https://www.aivastark.com · updated 2026-08-12* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/faq. Questions: support@aivastark.com · Security: security@aivastark.com