--- title: "Aivastark — Arabic AI chatbot" description: "An AI chatbot that answers customers in Arabic, English and Arabizi on WhatsApp, Instagram and your website, and replies to Arabic voice notes in text." canonical: "https://www.aivastark.com/arabic-ai-chatbot" source: "https://www.aivastark.com/arabic-ai-chatbot.md" updated: "2026-10-28" --- # Aivastark — Arabic AI chatbot > An AI chatbot that answers customers in Arabic, English and Arabizi on WhatsApp, Instagram and your website, and replies to Arabic voice notes in text. Your customers write Arabic in Arabic script, in Latin letters with numbers, or mixed with English, and many send voice notes. Aivastark's AI agent reads all of it, answers from your own content in the way they wrote, and hands the chat to your team when they ask for a person. ## What is an Arabic AI chatbot? An Arabic AI chatbot is an AI agent that understands customers writing in Arabic and answers them in Arabic, from your business's own content. Aivastark's agent reads Arabic script, English and Arabizi (Arabic typed in Latin letters and numbers, such as “3ndkom delivery?”), replies in the language and script the customer used, and transcribes Arabic voice notes on WhatsApp, Instagram, Messenger and Telegram and answers them in writing. ## Why Arabic trips up most chatbots Customers write Arabic three ways: in Arabic script, in Arabizi with numbers standing in for letters, and mixed with English. They write in Gulf, Levantine or Egyptian dialect rather than the formal Arabic most bots are tuned for, and many send voice notes instead of typing. A bot that answers Arabizi in Arabic script, or Arabic in English, reads as if it didn't understand. Aivastark's agent is told to answer each message in the language and script it arrived in. - **2 = ء** — 2ana, I (أنا) - **3 = ع** — 3ndk, do you have (عندك) - **5 = خ** — 5alas, done (خلاص) - **6 = ط** — 6ayeb, okay (طيب) - **7 = ح** — 7elw, nice (حلو) ## Arabic script, English or Arabizi: the reply follows The agent reads each message on its own and answers in its language and script: Arabic script gets Arabic, English gets English, and Arabizi gets Arabizi. If a customer switches mid-chat, the reply switches with them. It is guided behaviour, so test it with your own questions before going live. - **Arabic script gets Arabic** — Answered in Arabic, from your content, in Arabic or English. (every plan) - **Arabizi stays Arabizi** — Latin letters and numbers get a reply in the same style, not converted to Arabic script. (every plan) - **Names and prices kept as written** — Product and plan names, prices, codes and links stay exactly as your knowledge base writes them, inside an Arabic reply. (every plan) - **You choose the languages** — Limit replies to Arabic and English, with one as the primary for anything else. (every plan) ## Arabic voice notes, answered in writing On WhatsApp, Instagram, Messenger and Telegram a voice note is transcribed and answered like a typed message, in the customer's language. Set Voice messages to Arabic in Agent Settings if most of your customers speak Arabic, so short notes aren't mistaken for another language. - **Transcribed on four channels** — WhatsApp, Instagram, Messenger and Telegram voice notes become text the agent answers. (Starter and above) - **Pin it to Arabic** — Voice messages set to Arabic tells the transcriber what it is hearing. (Starter and above) - **Answered in text** — The reply is a written message; the agent doesn't send voice notes back. (Starter and above) - **Asks again when a note fails** — If a note can't be downloaded or transcribed, the agent asks the customer to send it again. (Starter and above) ## Arabic questions, answered from an English website You don't need an Arabic copy of your website. An Arabic-script question is translated into your knowledge base's language before the search, the right passage is found, and the answer is written back in Arabic. Arabizi is searched as typed, so Arabic product names on your pages help. - **Translated before the search** — Arabic-script questions are matched against English pages, documents and FAQs. (every plan) - **Live catalogue in Arabic chats** — Prices, stock and order status from Shopify or WooCommerce, answered in Arabic. (Starter and above) - **Your Arabic pages work too** — Arabic pages, PDFs and FAQs are read and answered from directly. (every plan) ## “حولني لموظف”: a person takes over With human handoff on, an Arabic request for a person hands the chat to your team with the whole thread, the same as an English one. Arabic words for a lawyer, fraud or a formal complaint escalate it too. Your team answers from one inbox, and can translate an English draft into Arabic before sending it. - **Arabic requests for a person** — “أريد التحدث مع موظف”, “حولني لموظف” and “شخص حقيقي” all hand the chat over. (Solo and above) - **Escalation words** — محامي (lawyer), احتيال (fraud) and شكوى رسمية (formal complaint) send the chat to your team. (Solo and above) - **Draft in English, send in Arabic** — Read an Arabic message in English with one tap, and translate your English draft into Arabic before it is sent. (every plan) ## What happens to an Arabic voice note 1. **The note arrives** — A customer sends a voice note on WhatsApp, Instagram, Messenger or Telegram. 2. **It is transcribed** — The audio becomes Arabic text, pinned to Arabic if you set Voice messages to Arabic. 3. **It is answered** — The agent searches your content and catalogue and writes the answer in the customer's language. 4. **Your team sees both** — The inbox keeps the note's transcript and the reply in the thread. ## Set it up 1. **Add your content** — Your website, documents and FAQs, in English, Arabic or both. Connect Shopify or WooCommerce for live products. 2. **Set the languages** — Leave Reply languages empty to mirror every customer, or choose Arabic and English. Pin Voice messages to Arabic if most notes are Arabic. 3. **Connect your channels** — Paste the widget on your website, then connect WhatsApp, Instagram and Messenger on Starter. 4. **Test it in Arabic** — Ask in Arabic script, in Arabizi and by voice note, read the answers, and fill gaps in the knowledge base. ## Where it can still go wrong - **Replies lean toward standard Arabic** — It understands everyday dialect in most messages, but its Arabic replies tend toward Modern Standard Arabic rather than matching a customer's Gulf, Levantine or Egyptian dialect. - **Guided, not guaranteed** — Now and then a reply can come back in the wrong language or script. Test it with your own questions before going live. - **No voice replies** — Voice notes are answered in text; the agent doesn't send audio back on any channel. - **Arabizi is searched as typed** — Arabic-script questions are translated before the search; Arabizi isn't, so add Arabic names for key products if customers search with them. ## Which plan you need - **Free** — Arabic on your website: Website chat widget, Arabic, English, Arabizi and 80+ languages, Knowledge base in any language. - **Solo** — Bring your team in: Human handoff for Arabic requests, Email alerts with a summary, Pre-chat form. - **Starter** — WhatsApp, Instagram and voice notes: WhatsApp, Instagram, Messenger and Telegram, Arabic voice notes transcribed and answered, Shopify and WooCommerce tools. ## بالعربية روبوت محادثة بالذكاء الاصطناعي يفهم عملاءك عندما يكتبون بالعربية أو بالإنجليزية أو بالأرقام والحروف اللاتينية (عربيزي)، ويرد على كل رسالة باللغة والطريقة التي كُتبت بها. يجيب من محتوى موقعك وملفاتك حتى لو كانت بالإنجليزية، ويحوّل الرسائل الصوتية العربية على واتساب وإنستغرام وماسنجر وتيليجرام إلى نص ويرد عليها كتابةً، وينقل المحادثة إلى فريقك عندما يطلب العميل التحدث مع موظف. ## Frequently asked questions ### Can an AI chatbot reply in Arabic? Yes. Aivastark's agent answers a message written in Arabic script in Arabic, from your own website, documents and catalogue. It also answers English in English and Arabizi in Arabizi, and follows the customer if they switch language mid-chat. It is guided behaviour, so test it on your own questions before going live. ### What is Arabizi, and can the chatbot read it? Arabizi is Arabic typed with Latin letters and numbers, where 3 stands for ع, 7 for ح and 2 for ء, as in “3ndkom delivery?”. Many customers in the Gulf type this way on WhatsApp. Aivastark's agent reads it and replies in the same style rather than switching to Arabic script. ### Does it understand Gulf Arabic dialect? It understands everyday dialect phrasing in most messages, from the Gulf, the Levant and Egypt. Its own Arabic replies tend toward Modern Standard Arabic rather than copying the customer's dialect, which most customers read without trouble. ### Can it answer Arabic voice notes on WhatsApp? Yes. Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text. Set Voice messages to Arabic in Agent Settings so short notes are read as Arabic. The agent replies in writing, not with audio, and asks for a note again if it can't be transcribed. ### My website is in English. Can it still answer in Arabic? Yes. An Arabic-script question is translated into your knowledge base's language before the search, and the answer is written back in Arabic. Arabizi questions are searched as typed, so Arabic names for your main products help. ### Can I limit the chatbot to Arabic and English? Yes. In Reply languages choose Arabic and English and put your main one first; a message in any other language is answered in that main language. Leave the setting empty to answer every customer in their own language. ### Does the chat show Arabic right to left? Yes. On your website the chat widget lays each Arabic paragraph out right to left and aligns it to the right, while English in the same chat stays left to right. WhatsApp, Instagram and Messenger show Arabic right to left as they always do. ### Can my team reply in Arabic if they don't write it? Yes. In the inbox an incoming Arabic message has a one-tap Read in English, and a teammate can write the reply in English and translate the draft into Arabic before sending it. The customer's messages are stored as they wrote them. ### What is Aivastark? Aivastark is an AI customer-support agent that answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages, and hands the chat to your team when a customer asks for a person. ## Related - [WhatsApp AI agent for UAE businesses](https://www.aivastark.com/uae) — Arabic and English answers from your store, with Meta's UAE fees explained. - [WhatsApp pricing in the UAE](https://www.aivastark.com/uae/whatsapp-business-api-pricing) — What an AI agent's replies cost on WhatsApp. - [Roman Urdu and voice notes](https://www.aivastark.com/roman-urdu-voice-notes) — The same reply-in-kind behaviour for Roman Urdu. - [WhatsApp integration](https://www.aivastark.com/integrations/whatsapp) — Connecting your number and keeping the Business app. ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-10-28* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/arabic-ai-chatbot. Questions: support@aivastark.com · Security: security@aivastark.com