--- title: "Aivastark — AI receptionist" description: "An AI receptionist that answers customer messages 24/7 from your own hours, prices and policies, books into your calendar and hands off to your team." canonical: "https://www.aivastark.com/ai-receptionist" source: "https://www.aivastark.com/ai-receptionist.md" updated: "2026-10-06" --- # Aivastark — AI receptionist > An AI receptionist that answers customer messages 24/7 from your own hours, prices and policies, books into your calendar and hands off to your team. Answers customers from your own hours, prices and policies, books them into Google Calendar or Cal.com, and passes the rest to your team, on your website and in your DMs. ## What is an AI receptionist? An AI receptionist is software that answers customer questions and booking requests automatically, around the clock, using your own hours, services, prices and policies. Aivastark's AI receptionist answers on your website, WhatsApp, Instagram and Facebook Messenger in 80+ languages, books appointments into Google Calendar or Cal.com, and hands the conversation to your team when a customer asks for a person. ## What an AI receptionist answers - **Hours, location and parking** — The questions that fill your inbox and your phone line, answered from the details you add, without anyone picking up. - **Prices and what's included** — What a first visit costs, what it includes and how long it takes, from your own price list. - **Booking requests** — Reads open times from your calendar and books the appointment in the chat, or collects the customer's details for your team to confirm. - **Changes and cancellations** — Moves or cancels a booking it made on Google Calendar or Cal.com once the customer confirms, freeing the old slot. - **After-hours messages** — Answers at 10 pm the way your front desk would at 10 am, and leaves the conversation waiting in your inbox for the morning. - **"Can I talk to someone?"** — Passes the customer to your team with the whole conversation attached, and tells them someone will pick it up. ## How to set it up 1. **Add your business** — Paste your website URL, then upload your price list, policies and the answers your front desk gives every day. Aivastark builds the knowledge base it answers from. 2. **Connect your calendar and channels** — Link Google Calendar or Cal.com for booking, and add WhatsApp, Instagram or Messenger if customers message you there (Starter). 3. **Go live, stay in control** — Paste one script tag on your site. Your team sees every conversation in one inbox and takes over whenever a customer needs a person. ## Answers from your business, not the internet The agent answers from what you give it: your website, your price list, your policies and the FAQs you write. Where your content is thin it can draw on general knowledge, and Answer Gaps shows you the questions it couldn't answer so you can fill them in. - **Website crawl** — Reads and indexes your website pages. (every plan) - **Your documents** — PDF, Word (DOCX), TXT or Markdown: price lists, policies, service descriptions. (every plan) - **Hand-written FAQs** — Add the answers your front desk gives every day. (every plan) - **Answer gaps** — See what customers asked that your content couldn't answer, with drafted answers to approve. (Starter and above) ## Books appointments while you're closed Connect Google Calendar or Cal.com and the agent reads your open times before it offers any, then books the appointment inside the chat once the customer confirms. It can also move or cancel an existing booking. With Calendly it sends the customer a one-time booking link instead. On every plan it can collect a customer's details for your team to confirm. - **Live availability** — Offers only times that are open on your calendar at that moment. (Starter and above) - **Calendar booking** — Books on Google Calendar or Cal.com; sends a Calendly link if that's your scheduler. (Starter and above) - **Move or cancel** — Reschedules or cancels a booking it made, after the customer confirms. (Starter and above) - **Lead form** — Collect a name, email and phone number in the chat on every plan. (every plan) ## Meets customers where they already message Customers reach the same agent on your website, WhatsApp, Instagram, Facebook Messenger and Telegram, and it replies in the language each one writes in. Voice notes on WhatsApp, Instagram and Messenger are transcribed and answered in text. Every conversation lands in one inbox. - **Website chat** — One script tag on your site. (every plan) - **WhatsApp, Instagram and Messenger** — The same answers on the apps customers already use. (Starter and above) - **80+ languages** — Replies in the customer's language; limit it to the ones your team speaks. (every plan) - **Voice notes** — Transcribed and answered in text on WhatsApp, Instagram, Messenger and Telegram. (Starter and above) ## Your team stays in control With human handoff on, a customer who asks for a person, sounds upset or still isn't helped after a few tries is passed to your team. The conversation arrives in one inbox with the whole thread, your team gets an email with a summary, and the agent steps back while a teammate replies. - **Human handoff** — Passes customers to your team on the triggers you choose. (Solo and above) - **Email alerts** — A summary and the latest messages, the moment a customer asks for a person. (Solo and above) - **One inbox** — Every channel in one list, with canned replies for common answers. (every plan) - **Tickets** — Opens a ticket when something needs follow-up, with response targets. (Starter and above) ## Your name, your tone, your rules Your agent carries your business name, logo, colours and persona on every plan, with a tone you pick and plain-language instructions it follows, such as "always offer the next available Saturday". The small "Powered by Aivastark" badge can be switched off on Scale, and custom white-label arrangements are available on Enterprise, on request. - **Name, logo and persona** — Your agent's name, logo, colours and persona, on every plan. (every plan) - **Tone and answer length** — Professional, friendly, casual, enthusiastic or empathetic; concise, balanced or detailed answers. (every plan) - **Custom instructions** — Plain-language rules the agent follows in every conversation. (every plan) - **Hide the badge** — Switch off the "Powered by Aivastark" badge. (Scale and above) ## Who it is for - **Dental and medical clinics** — Fees, insurance, first-visit questions and bookings, with careful "refer, don't advise" guardrails. See https://www.aivastark.com/industries/dentists - **Law firms** — Intake questions, practice areas and consultation bookings, without giving legal advice. See https://www.aivastark.com/industries/legal - **Estate agents** — Viewing requests, listing questions and buyer or tenant details, captured any hour. See https://www.aivastark.com/industries/real-estate - **Salons, spas and studios** — Prices, treatment lengths and Saturday bookings, answered while your hands are busy. - **Trades and home services** — Service areas, call-out fees and quote requests, logged with the customer's details. - **Tutors, gyms and classes** — Timetables, memberships and trial sessions, booked straight into your calendar. ## What it doesn't do - **Messages, not phone calls** — It doesn't answer phone calls or send SMS. It answers on website chat, WhatsApp, Instagram, Messenger, Telegram and email. - **Calendly gets a link, not a booking** — The agent books directly on Google Calendar and Cal.com. With Calendly it sends the customer a one-time booking link to finish on. - **No booking-system integration** — Bookings go to Google Calendar or Cal.com, not into practice-management or salon software. Customer details can go to your systems by webhook or HubSpot. - **Handoff is a paid feature** — The Free plan answers on your website. Passing a customer to a person starts on Solo, and booking and WhatsApp start on Starter. ## AI receptionist vs voicemail and answering services | | Voicemail or contact form | Answering service | Aivastark | |---|---|---|---| | Answers customers after hours | Customer waits until you open | A person takes a message | Answers from your content, any hour | | Books into your calendar | No | Depends on the service | Google Calendar or Cal.com (Starter) | | Price and policy questions | No | Usually takes a message | Answers from your own list | | WhatsApp, Instagram, Messenger | No | Rarely | Yes (Starter) | | Phone calls | Records a message | Yes | No, messaging only | | Languages | Your recording's | Depends on staff | 80+ | | Cost model | Free, but you lose the enquiry | Per call or per minute | Flat monthly plan, Free to start | ## Which plan a front desk needs - **Free** — Answer customer questions on your website: Website chat widget, Knowledge base from your site and documents, 80+ languages, Lead form, One inbox. - **Solo** — Bring your team in: Human handoff, Email alerts with a summary, Pre-chat form, Leads to your systems. - **Starter** — Book appointments and answer on WhatsApp: Calendar booking, moves and cancellations, WhatsApp, Instagram, Messenger and Telegram, Industry guardrail presets, Tickets and contacts, Voice notes. Every paid plan starts with a 7-day free trial. See [Pricing](https://www.aivastark.com/pricing.md) for prices. ## Frequently asked questions ### What is an AI receptionist? An AI receptionist is software that answers customer questions and booking requests automatically, around the clock, using your own hours, services, prices and policies. It handles the routine enquiries a front desk would, books appointments where your calendar allows it, and passes anything it cannot handle to a person on your team. ### Can an AI receptionist actually book appointments, or just take messages? It books directly where your calendar allows it. From the Starter plan, Aivastark reads open times from Google Calendar or Cal.com, offers only slots that are free, and books the appointment in the chat once the customer confirms. With Calendly it sends a one-time booking link instead. On every plan it can collect the customer's details for your team to confirm. ### Will it double-book my calendar? It reads your calendar's availability live before it offers any time, so it only suggests slots that are free at that moment, and it writes the booking back as soon as the customer confirms. Every booking also arrives in your inbox and on your calendar, so your team can see and adjust anything unusual. ### What happens when it does not know the answer? By default it answers from your knowledge base and, where that is thin, from general knowledge. Answer Gaps shows you the questions your content couldn't cover, with drafted answers to approve. With human handoff on, a customer who asks for a person, sounds upset or still isn't helped after a few tries is passed to your team with the full conversation. ### Does an AI receptionist answer phone calls? Aivastark does not. It is built for messaging: your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. It does not answer phone calls or send SMS. If most of your customers phone, a voice-first AI front desk may suit you better; our comparison with Twig explains the difference. ### Does it work outside business hours? That is most of the point. It answers at 11 pm and on holidays, from the same content it uses during the day, and every after-hours conversation waits in your inbox with the contact details it collected. Bookings made overnight land straight on your calendar. ### Can customers reschedule or cancel through it? Yes, on Google Calendar and Cal.com. The agent can move a booking it made to a new open time or cancel it, and asks the customer to confirm before it does either, because a reschedule frees the old slot for the next person who asks. With Calendly, customers change bookings through Calendly's own link. ### Which languages does it speak? It handles 80+ languages and replies in the language each customer writes in, including Spanish, Arabic, Urdu and Roman Urdu, on every plan. You can limit it to the languages your team supports, so a customer is never handed to a teammate who can't read their message. ### How much does an AI receptionist cost? You can start on the Free plan, which answers customer questions on your website with no card needed. Human handoff starts on Solo, and appointment booking, WhatsApp and industry guardrails start on Starter. Every paid plan has a 7-day free trial, and current prices are on the pricing page. ### How long does it take to set up an AI receptionist? For a typical website, under 5 minutes to a live chat widget: add your URL, let it crawl, upload your price list and policies, and paste one script tag. Connecting a calendar for booking and adding WhatsApp or Instagram are separate steps from the Tools and Channels pages. ### Will it sound like my business? Yes. Your agent carries your business name, logo, colours and persona on every plan, with a tone you choose and plain-language instructions it follows. A small "Powered by Aivastark" badge shows by default and can be switched off on Scale; custom white-label arrangements are available on Enterprise, on request. ### Is my customers' data safe? Your data is isolated to your organisation with row-level security on Aivastark's managed infrastructure, and Aivastark doesn't train or fine-tune AI models on it. A GDPR data processing agreement is included on every plan. Your team can delete a conversation or a visitor's data at any time. ## Related - [AI receptionist for dentists](https://www.aivastark.com/industries/dentists) — The same receptionist, written for dental practices. - [Aivastark vs Twig](https://www.aivastark.com/compare/aivastark-vs-twig) — Messaging-first or phone-first: which fits your customers. - [WhatsApp AI chatbot](https://www.aivastark.com/integrations/whatsapp) — Answer customers on your WhatsApp Business number. - [All features](https://www.aivastark.com/features) — Every feature, with the plan it needs. ## Pricing Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. Full plan table: https://www.aivastark.com/pricing.md · live page: https://www.aivastark.com/pricing --- *Aivastark · https://www.aivastark.com · updated 2026-10-06* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/ai-receptionist. Questions: support@aivastark.com · Security: security@aivastark.com