--- title: "About Aivastark" description: "Aivastark builds an AI agent that answers customers from your own content on your website, WhatsApp, Instagram and more. Who we are and what we believe." canonical: "https://www.aivastark.com/about" source: "https://www.aivastark.com/about.md" updated: "2026-10-07" --- # About Aivastark > Aivastark builds an AI agent that answers customers from your own content on your website, WhatsApp, Instagram and more. Who we are and what we believe. Aivastark is an AI customer-support agent that answers customers on your website, WhatsApp, Instagram, Facebook Messenger, Telegram and email from your own content, in 80+ languages. It captures and scores leads, books appointments, and hands the conversation to your team when a person should take over. It goes live in under five minutes, with a permanent free plan. ## At a glance - **What it is** — An AI customer-support agent - **Channels** — Website, WhatsApp, Instagram, Messenger, Telegram and email - **Languages** — 80+, including Roman Urdu and Urdu - **Setup** — Under five minutes for a typical website - **Data** — Stored on AWS in Tokyo; Aivastark doesn't train AI models on it - **Founder** — Syed Anas - **Pricing** — Aivastark has 6 public plans. Free is permanent and needs no card (300 credits/month). Paid plans start at $12/month (Solo). Enterprise is custom and sales-led. ## Why Aivastark exists Most AI support tools forced a trade-off. Either you got a generic assistant that didn't know your product, or you spent months building a custom retrieval pipeline and then looking after it forever. Aivastark is the third option: an agent that learns the website, files and FAQs you already have, wears your brand, goes live in under five minutes, and is paid for with a flat monthly plan rather than a fee for every resolution. Small teams are who we build for: a clinic, a store selling on Instagram and WhatsApp, a SaaS team without a support department. They should get AI support that knows their business without hiring an ML engineer. ## What we believe - **Your data is yours** — Aivastark doesn't train or fine-tune AI models on your content, and each organisation's knowledge base and conversations are isolated from every other customer's. - **Pricing you can predict** — Flat monthly plans with a credit allowance and a permanent free plan, not a fee per resolution. Paid plans keep answering past the allowance instead of switching off. - **Say what it can't do** — Our pages list what the agent doesn't do yet next to what it does: no phone line, no single sign-on, no third-party certification. Find the gaps before you pay, not after. - **Your brand first** — Your agent's name, colours, logo and persona on every plan. A small Powered by Aivastark badge shows on plans up to Growth and can be switched off on Scale. - **Minutes, not weeks** — Paste your website URL, let the crawl finish and add one script tag. Anything more is overhead we owe you to remove. - **People stay in charge** — With handoff switched on, a customer who asks for a person reaches your team with the whole conversation, and the agent steps back while a teammate replies. ## Milestones - **Earlier** — The foundations: the widget, the knowledge base and analytics. - **April 2026** — Smart fallback, public pages and 80+ languages. - **May 2026** — Shadow DOM isolation, generative cards and the first Visitor Lenz. - **June 2026** — The Shopify embedded app, Answer Gaps and Match my brand. - **July 2026** — Business Automations, live visitor chat and AI traffic in Visitor Lenz. - **August 2026** — Ticketing, Shopify catalogue sync, credit-based plans, team permissions and a light theme. - **September 2026** — Greetings on every channel, Meta without Business Suite, ordering on WooCommerce, offers, and a rebuilt Automations canvas. - **October 2026** — More of the conversation in every answer, a reply wait on Meta channels, and a fact-checked website. The full release history is at https://www.aivastark.com/changelog.md. ## Who's behind it Syed Anas started Aivastark after watching teams either ship generic off-the-shelf bots or sink months into custom retrieval pipelines nobody wanted to maintain. ## Frequently asked questions ### What does Aivastark do? Aivastark answers your customers on your website, WhatsApp, Instagram, Messenger, Telegram and email from your own content, in 80+ languages. It captures and scores leads, books appointments and hands a conversation to your team when a person should take over. ### Who founded Aivastark? Aivastark was founded by Syed Anas, a full-stack developer with eight years of experience building AI-native applications. Syed Anas is on LinkedIn, and the contact page reaches the team. ### Who is Aivastark for? Small and growing businesses that answer the same customer questions every day: clinics, law firms, online stores selling on WhatsApp and Instagram, SaaS teams and estate agents. A permanent free plan lets you try it on your own site before you pay. ### Where does Aivastark store data? Your knowledge base, embeddings and conversations are stored in Aivastark's managed Supabase database on AWS in Tokyo, isolated to your organisation. Aivastark doesn't train or fine-tune AI models on your content, and a GDPR Data Processing Agreement is included on every plan. ### How do I contact Aivastark? Email support@aivastark.com for product and billing help, or use the contact page to reach sales or report a security issue. We aim to reply within one business day. ## Contact - Support: [support@aivastark.com](mailto:support@aivastark.com) - Security: [security@aivastark.com](mailto:security@aivastark.com) - Contact page: https://www.aivastark.com/contact --- *Aivastark · https://www.aivastark.com · updated 2026-10-07* This document is machine-readable documentation for AI assistants and search engines. The complete index is at https://www.aivastark.com/llms.txt and the full corpus at https://www.aivastark.com/llms-full.txt. The human-readable version of this page is https://www.aivastark.com/about. Questions: support@aivastark.com · Security: security@aivastark.com